Banister Nissan of Chesapeake

I visited Nissan of Chesapeake just seeking options of new vehicles to purchase; I left the same evening with a brand new 2014 Nissan Altima. My sales consultant, Rodney, was the best. He was very informa new vehicles to purchase; I left the same evening with a brand new 2014 Nissan Altima. My sales consultant, Rodney, was the best. He was very informative, energetic, and had a great sense of humor. Before pulling off the lot, he made sure I knew the ends and outs of my new vehicle even though this all occurred on a Sunday evening well pass business hours. Mr. Rodney also followed up with me to further explain all the departments of the car dealership. From the time you walk into the dealership, until the time you walk out, all employees are friendly and more than willing to help in any way they can. More

The "battery" light was on in my car, so I went to take it to Sear's, and they incorrectly diagnosed the problem, so I took it to the Nissan dealership in Chesapeake, and they were so helpful!! I w to take it to Sear's, and they incorrectly diagnosed the problem, so I took it to the Nissan dealership in Chesapeake, and they were so helpful!! I worked with Clif, and he was very kind and friendly with explaining the problem (the A/C Compressor was seized up), the service was fast and they were able to get the part and have it fixed the next day! Excellent customer service and very, very helpful! More

Let me tell you .. This dealership is AWESOME ! Paul Schwab was our salesman - he was super professional, kind and no pressure ! We looked at 2 other dealerships and decided chesapeake nissan was the pl Schwab was our salesman - he was super professional, kind and no pressure ! We looked at 2 other dealerships and decided chesapeake nissan was the place we wanted to make our purchase . Great integrity and teamwork mr carlton finally convinced us when he explained the warranty and helped us on info we weren't aware of , because of these gentlemen expertise in nisaan and car sales that won us over and we are overjoyed with our new SUV !!! Rick Sanchez was extremely helpful as well very professional in explaining the features and he even showed us how to hook up the ipod ! Cynthia the finance manager was excellent in explaining the warranty info and we are glad we chose that now we have peace of mind . We will definitely send everyone here and continue to do business with Nissan chesapeake !! Keep up the good work !!! More

I purchased 2 Nissans from this dealership on Black Friday this year and the level of professionalism, hospitality and service I experienced was exceptional. Dan the Man and his staff were amazing and Friday this year and the level of professionalism, hospitality and service I experienced was exceptional. Dan the Man and his staff were amazing and deserve the accolades they get for sales, service and community initiatives. Congratulations Nissan of Chesapeake, we are very satisfied customers!! Thornton Parker More

Worst dealership ever! Came in looking at two cars and spent all day debating between the two because the out the door price they gave me was the same. Then when I picked the car that I wanted they gave m spent all day debating between the two because the out the door price they gave me was the same. Then when I picked the car that I wanted they gave me a final price $2,000 higher than they told me 4 hours prior. The manager, Mark, blantly lied to me all day, and then lied to me again about the fact that he lied to me about the first price he gave me. Terrible customer service, they lie and then pull a bait and switch and completely waste your time. I will never go back here nor recommend it to anyone. If you want quality customer service when making a big purchase such as a car, do not go here. They will bs you all day and then lie about it. More

I was looking on truecar.com and Nissian of Chesapeake had a car for sale so that what cause me to come there. On November 23, 2013 Me and my husband walk around the whole car lot, no one came outside to had a car for sale so that what cause me to come there. On November 23, 2013 Me and my husband walk around the whole car lot, no one came outside to help us I guess because it was freezing outside and maybe we didnt look the part. My husband convinced me to go inside and ask about the vehicle I was interested in but I was mad at the fact that no one came outside. We then went inside and we got stares and looks, so I realize we did not look the part but this one guy (Raymond Pusey) saw us and pass a few of the other employees that look at us and started back doing what they was doing ( which was nothing), he came to us with this big smile and that did calm me down a little so we proceeded to carry on our conversation. I made it my business to not dress up for the part because I already had a 30,000 check in my purse. With much being said he was awesome with us and I am NOW driving my new car and yes Tonya Ervin was also very professional and I didn't have to sit all day!!! Thank you guys!! More

I received an offer in the mail which stated that I was pre-approved for a car. I completed the information on line, was immediately contacted by phone. An appointment was set up for a few days later whi pre-approved for a car. I completed the information on line, was immediately contacted by phone. An appointment was set up for a few days later which led to the purchase of a 2013 Nissan Sentra. As we viewed cars on the lot, we were greeted by many employees and asked if we needed help. Charles Baker was the first to approach us in a very friendly and professional manner. His attitude helped my wife and I relax. He stated that he would do everything within his power to help us leave that day with a new car. We were skeptical because I had been out of work for over four years and my credit history was not that great. I really wanted to purchase a car because it was a gift for my wife who was in desperate need of an automobile so that she could have transportation to a new job. Charles offered us popcorn, which my wife loves and brought us cold water and coffee. He took us step by step through the process, encouraging us when things looked as if we would not be able to purchase a car. My wife was looking for an older model car or something that may had a previous owner. She never thought that she would leave the dealership with a new car. The bathrooms were clean, the atmosphere friendly and they even allowed us to keep our poodle inside the dealership! We also had our two grandchildren, one who has a form of autism. While Charles and I worked out the terms of our deal, my wife, the grandchildren, and the dog sat under a tree outdoors. Charles consistently came outside to make sure that they were comfortable and safe. It really made a good impression on my wife. He explained everything in complete detail about how to use different devices in the car and told us that we can call at anytime if we had questions. We were most impressed with the friendly attitude of the employees, the cleanliness of the dealership, and the professionalism of Mr. Baker. We were so impressed that we brought our son to Charles a few weeks later and he also bought a new car. Even though the price was a little higher than we wanted to pay, we were happy with the honesty of Charles and was reassured that if we made timely payments for a year that we could refinance the car to bring down the payments. More

I came in to Nissan of Chesapeake and I was immediately greeted by Justin Liberty with a smile and a handshake. He asked me what I was looking for and I told him a crossover type SUV. He escorted me and my greeted by Justin Liberty with a smile and a handshake. He asked me what I was looking for and I told him a crossover type SUV. He escorted me and my daughter over to the Murano. Justin was very knowledgeable about the Nissan product line and explained all of the fantastic features. I was very impressed by the vehicle and Justin seemed very passionate about the Nissan product line as well. I will keep the Murano in mind as I continue to shop and I will recommend Justin and his expertise to my friends as he made me feel comfortable and confident in the make and model Murano at Nissan of Chesapeake. More