Banister Nissan of Chesapeake

Worst Service Dept and Customer I purchased new 2018 Nissan Armada and after 1,400 miles the GPS screen went blank. I took the vehicle to Bannister Nissan, in Cheasapeake, Virginia o I purchased new 2018 Nissan Armada and after 1,400 miles the GPS screen went blank. I took the vehicle to Bannister Nissan, in Cheasapeake, Virginia on March 13, 2019. The first time they kept the car for nine (9) days until 3/22/19 to fix the GPS screen. When we went to pick the car up on 3/22/19, the GPS was on but because they failed to diagnose the problem correctly the DVD The Entertainment Center and the Carging Ports were not working. Then on 3/22/19 they suggested we took the car and they will order the part. To this day 4/24/18, 33days later we have not heard from them. I called at least twice a week until the week ending 4/20/19 and every time the Parts Dept informed me they did not receive the part. I tried to reach the owner, Mr. Dan Bannister and every employee I contacted, including Service Managers, informed me that they were NOT allowed to give his phone number or email address and he did not deal with customers directly that I did not have a choice but I have to deal with them. I even asked them if they would let me know whenever he stopped by in thedealership and I was told they could not even help me on that. I finally asked if he had an assistant so that I could leave a message for him to call me. As a result, on 3/18/19 I talked to Ms. Caliyah (not sure about spelling) and I explained to her the situation and she promised she would give him my message. On 4/23/19, 36 days later, she denied that I talked to her. She claimed she was an IT employee and had nothing to do with management. What a sad situation. On 3/22/19, 33 days ago, I also talked to Ms. Cheryl Johnson, Mr. Bannister's Assistant, she insisted that she could took care of the problem and she told me Mr. Bannister did not allow them to give his number. She was a very persistent person and she insisted for me to let her handle it. However, I also insisted what happened was unacceptable and that Mr. Bannister needed to be aware personally. Finally she promised me she would give him the message to call me. It had been 33 days and I have not heard from Mr. Bannister. So, yesterday, 4/23/19, I called Ms. Johnson and I was told she was not in and I called again this morning, 4/24/19, and I was told she would be in later Mind you the vehicle's Retail Value is $ 67,500.00, the most expensive car I ever bought in 50 years; which was the 2nd most expensive asset I own next to my home. First my bad luck was I ended up with a new defective Nissan vehicke that had problems and broke after 1,400 miles only. And to add an insult to an injury my bad luck was strucked again by selecting to visit Bannister Nissan with the worst Service and bad customer treatment instead of Hall Nissan. To safe my life, I could NOT figured it out why they could not order the part overnight or in 2 to 3 days Express, I was even willing to pay for the cost of shipping. I bought a new car and instead of enjoying it, my wife and I have been frustrated by Bannister Nissan for 42 days so far for a simple repair of a defective audio system. I watched Mr. Bannister acting in his own commercial on TV few times. But my advise to Mr. Bannister was that to act like a decent Human Being instead of being detached and too big to deal with his customers. To give him the benefit of the doubt, it might also be his employees might have shielding him from customer complaints to cover themselves. But if it was his real attitude and his mngt style to avoid his customers; then let him take my complaints and Bad Ratings as wake up call and start respecting feedbacks from people like me. You could only survive in business if you treated customers with dignity otherwise they would take their business elsewhere I have also reported this to Nissan for not representing their interests and tarnishing the Nissan Image recklessly by his service and attitude to customers. In my humble opinion, the best form of advertisement is Word -of- mouth (viva voce) from satisfied customers not from bad words spread by disgruntled customers like me. whenever any person asked us how we liked our new vehicle, the first word that came out and we would continue to spread was/is that how unprofessional the service dept at Bannister Nissan were and how untouchable and aloof the owner, Mr. Bannister was. IN SHORT OUR MESSAGE TO OUR FAMILY MEMBERS, FRIENDS, COWORKERS AND TO ANY ONE WHO ASKSED HAD BEEN AND WOULD CONTNUE TO BE TO STAY AWAY FROM BANNISTRR NISSAN AS FAR AS YOU COULD. My message to Mr. Bannister is to wake up and open your eyes and ears, for your own good, and learn to listen to and respect your customers complaints. From this day on I did not need your service; There are other professional dealerships I would like to deal with such as Hall Nissan, Priority Nissan, Checkered Nissan etc.. Competition is great and competition would take care of your business eventually . MR BANNISTER THE OVERALL RATING OF YOUR TWO (2) DEALERSHIPS BY THIS WEBSITE WAS 2.2 and 3.2 STARS OUT OF 5 POSDIBLE STARS. ON THE OTHER HAND HALL NISSAN HAD 4.9 STARS OUT 5 POSSIBLE STARS. I HAVE ALREADY MADE AN APPOINTMENT WITH HALL NISSAN TO FIX WHAT YOUR SERVICE DEPT COULD NOT FIX IN 42 DAYS. P.S. Right after I posted my Rating on this website, Mr. Bannister after avoiding my cries for 45 days called me right away and I was shocked. He was not apologetic but aggressive and defensive. He questioned me why I rated him the way I did. My answer was the fact he reacted right away was one of the obvious reasons. .He again made two false statements. One was he claimed that an appointment was made for him to meet with me and his Servu e Manager. No one had informed me of any meeting in the last 33 days and it should not have taken that long. Second false and hard to believe statement was he claimed he spoke today, 4/24/19, with the Service Manager of Priority Nissan, Newport News, the dealership I purchased the car and that the Service Manager told him he did not want my business and that was why I brought my vehicle to his shop. I only drove the car 1,400 miles before I had the problem and the reason I took it to his dealership was because it was 2 to 3 miles away from my home while Priority Nissan was about 50 miles away. Mr. Bannuster's false statement was so outrageous and unexpected from a distinguished businessman,, I called Mr. Rose, the service Manager at Priority Nissan and he confirmed to me that he had never received a call and did not discuss anything with Mr. Bannister.. More

Jonelle is a Superstar! Jonelle was warm and friendly from the first hand shake to the last, while being very professional and knowledgeable. I was just looking but left with Jonelle was warm and friendly from the first hand shake to the last, while being very professional and knowledgeable. I was just looking but left with a car that met all my needs and a payment to match. I will recommend seeing Jonelle to anyone wanting to buy a car from Nissian Chesapeake! More

Customer Service-Tim Jones Tim was very knowledgeable and friendly. Will definitely be back to purchase my vehicle with him. Made me feel very comfortable and answered all of my Tim was very knowledgeable and friendly. Will definitely be back to purchase my vehicle with him. Made me feel very comfortable and answered all of my questions. More

First car payment I wasn't sure about having a car payment for the first time at my age but after talking with Jonelle and weighing my options I was convinced I could d I wasn't sure about having a car payment for the first time at my age but after talking with Jonelle and weighing my options I was convinced I could do this. I appreciate Jonelle and James and the buttery popcorn!! More

Greatest Example of Excellence! BANNISTER NISSAN is “WINNING “ win it comes to customer service! I have walked out of dealerships that I felt did not deserve my business! Not here! A BANNISTER NISSAN is “WINNING “ win it comes to customer service! I have walked out of dealerships that I felt did not deserve my business! Not here! Awesomeness is how I would describe my experience! The great team that consisted of Sabir who was my salesman! He made me feel like family! Very knowledgeable in his craft! Very professional but relatable! Very thorough and paid close attention to detail! He made sure I was comfortable throughout the process and provided answers to all of my questions! Gino, sales manager, guided me through the process and worked tirelessly to find the vehicle that I desired! Alex was very helpful with keeping my numbers where I wanted them to be! Also, Ray was awesome! Very efficient with all paperwork done in a timely fashion! Hands down the best car buying experience I have ever had!!!! More

Impeccable & Integrity The customer service was impeccable. This is my new extended family. I drove 4 hours from North Carolina to pick up my purchase and enjoyed every mome The customer service was impeccable. This is my new extended family. I drove 4 hours from North Carolina to pick up my purchase and enjoyed every moment of the experience. Kudos and Blessings and Prosperity to the owner and his staff. More

New Car Sale Hats off to Tim Jones, Terrence and Gino! I originally went into today for a oil change and walked out with a new 2018 car through the Nissan Tradein Hats off to Tim Jones, Terrence and Gino! I originally went into today for a oil change and walked out with a new 2018 car through the Nissan Tradein Program! Always a great experience, very knowledgeable, and understanding. They all went above and beyond for a great experience! More

Lackluster customer experience Arrived at 7:30 a.m. this morning. It is 4:45 p.m. and I am still here due a casual and lackluster customer service. Arrived at 7:30 a.m. this morning. It is 4:45 p.m. and I am still here due a casual and lackluster customer service. More