Banister Nissan of Chesapeake

Buyer beware, Do your home work before purchase a new or used car from banister Nissan in Chesapeake. It was the worst experience in my life. I purchased a 2011 Honda with inspection sticker with July 2022. used car from banister Nissan in Chesapeake. It was the worst experience in my life. I purchased a 2011 Honda with inspection sticker with July 2022. I started having problems with the shaking in the front. My mechanic started it was the upper motor mount. I took it to banister Nissan for them to look at my car. They clam my mechanic did something to it but when I went to pick my car I noticed my inspection was messed with. So Steven manage stated they were going to fix and inspected again. I noticed that my inspection was September 2022 and my car had a vibration. They said it was normal for my year and model. Ed, Ron and Jose treated me like crap. Then I ask to speak with Dan, the clerk stated he was too busy, he was in a meeting. John district manager spoke with me. He stated he was going to do right by me. John found two car 2013 Nissan rouge and 2014 Nissan Altima which are known to have transmission problems. So I ask for my money back, John stated I will not receive the full amount because DMV sales tax, plates and processing fee. Please please check reviews before you purchase with them or ask plenty of questions. once you sign the paperwork that’s it. Buyers beware More

A few weeks ago my family rented 2 vans because we were going on this big trip. So when we got there to pick up the vans one was ready and the other one was going to be ready the next day at 10.Even though going on this big trip. So when we got there to pick up the vans one was ready and the other one was going to be ready the next day at 10.Even though we was schedule to leave that morning we said ok dat will be ok.The lady promise me and my aunt that it will be there.So the next morning when my aunt there to pick up the van it wasn't there. So all the people kept saying is I apologize but its not here.U don't know much that put us at an inconvenience we planned this trip 2 months in advance. We had 9 ppl to be in that van and they gave us 2 cars but we wanted to ride together. I jus think that people got to be accountable for their actions. If u sorry act like it. Customer service was very poorly. On top of that the wrong lady lied and said I promised it will be here in the morning and that was a lie. I do not recommend their rental services. More

You know the new Vroom commercial, where the salesperson tell the guy "We have your car." and gives a sinister laugh? That's exactly how I felt when I left there. Terrible sales experience. tell the guy "We have your car." and gives a sinister laugh? That's exactly how I felt when I left there. Terrible sales experience. More

Sold my car to them before moving overseas. Got a quote from CARFAX and Banister Nissan emailed to say they were interested. I made an appointment and took my car in. They looked it over and gave me a qu from CARFAX and Banister Nissan emailed to say they were interested. I made an appointment and took my car in. They looked it over and gave me a quote (not great) so I said thank you and left. A couple of days later they emailed to see if I was still interested in selling, I said I was but only for $x amount with some reasons why I thought the initial quote was too low. They accepted! So back I went, handed over the keys and within 45 mins the paperwork was done. A week later I got a check in the mail. Easy and friendly, quick and efficient and most importantly, to their word. Tim Lopez, Ron Watson and Maddie Vick helped initially and then Ed Pelczarski took over post sale. Thanks for the purchase. More

Banister Nissan took care of my family. Giff McDonald is the best salesman please go to him he will take care of you. He is the best!!!!! Thank you Giff! the best salesman please go to him he will take care of you. He is the best!!!!! Thank you Giff! More

Go to Toyota, do not go to Nissan if you are looking for a lease! Watch out especially for Ron Watson. He is nice enough but he is a salesman through and through. I am a college student and I needed a cheap a lease! Watch out especially for Ron Watson. He is nice enough but he is a salesman through and through. I am a college student and I needed a cheap lease on a car for three years. He "best" offer was a FOUR year lease with over $2000 cash down at over $450 a month for a NISSAN VERSA, their cheapest car!!! With that price I would be paying for more than what the vehicle was worth! He then tried to convince me that it was standard pricing and I should just buy it new as I would be paying less. I would have left out of there crying if it was not for Helen Smith who works there. She was understanding that I had a budget that I could not deviate from. Go to Toyota if you want a lease! I got a Corolla for $10,000 LESS than what Nissan and that included add on items like additional coverage. Toyota has made a lifetime customer out of me and I will never recommend Nissan to anyone. More

Go to Toyota, do not go to Nissan if you are looking for a lease! Watch out especially for Ron Watson. He is nice enough but he is a salesman through and through. I am a college student and I needed a cheap a lease! Watch out especially for Ron Watson. He is nice enough but he is a salesman through and through. I am a college student and I needed a cheap lease on a car for three years. He "best" offer was a FOUR year lease with over $2000 cash down at over $450 a month for a NISSAN VERSA, their cheapest car!!! With that price I would be paying for more than what the vehicle was worth! He then tried to convince me just to buy it new as I would be paying less. I would have left out of there crying if it was not for Helen Smith who works there. She was understanding that I had a budget that I could not deviate from. Go to Toyota if you want a lease! I got a Corolla for $10,000 less than what Nissan offered and that included add on items like additional coverage. Toyota has made a lifetime customer out of me and I will never recommend Nissan to anyone. More

STATE INSPECTION AND FREE OIL CAHNGE IS NOT HONORED BY DAN BANNISTER. I HAVE CONTACTED WAVY NEWS 10 ON YOUR SIDE. I WILL ALSO PUSH FOR A CLASS ACTION SUIT. BANNISTER HAS PROVEN THEMSELVES TO BE SEVERELY D DAN BANNISTER. I HAVE CONTACTED WAVY NEWS 10 ON YOUR SIDE. I WILL ALSO PUSH FOR A CLASS ACTION SUIT. BANNISTER HAS PROVEN THEMSELVES TO BE SEVERELY DISHONEST. DO YOU THINK I WILL BE PURCHASING ANOTHER VEHICLE FROM THEM? ABSOLUTELY NOT. I WILL BE ORGANIZING A PROTEST AT THE FRONT DOOR OF BANNISTER NISSAN. MR DOCTOR TOLD ME THEY WOULD HONOR THE CONTRACT THAT I SINGED WITH THEM IF I PAID TO HAVE MY TIRES ROTATED WHETHER I WANTED TO OR NOT. THIS IS NOT GOING AWAY. HOW IGNORANT DOES BANNISTER NISSAN THINK THE PUBLIC IS? IT IS A SHAME THAT MOST PEOPLE WILL NOT SAY A WORD. OF COURSE THAT CHANGES WHEN THEY REALIZE THEY ARE NOT THE ONLY ONE THAT BANNISTER NISSAN HAS SCREWED. JUST LOOK AT THE COMPLAINTS AS THEY STACK UP. BELOW IS NOT A FAIR REPRESENTATION OF THE PEOPLE THAT HAVE ENCOUNTERED THIS SAME PROBLEM WITH BANNISTER NISSAN. DAN BANNISTER NEEDS TO GET THINGS RIGHT. Banister Nissan of Chesapeake responded PUBLICLY on 9/09/21 3:45 PM Hey Jack, our complimentary oil change policies has not changed. Please reach out to us at your earliest convenience at 7579165229. Thank You Jack responded publicly on 10/12/21 7:32 PM Mr. Doctor, you are not a very reliable guy are you? I have called the number above, oh say, 15-20 times. You no answer. In fact, I was dismissed(hung up on), 95% of the time and I left a message to call me the last time. I called the dealership and was connected to your phone that you didn't answer 3 times. I have decided to pursue a different route to handle this matter. I am not sure what you can do at this point, but I am VERY DISSATISFIED WITH YOUR LACK OF DOING YOUR JOB CORRECTLY. I do not know how you have kept your job. You guys were acting in a threatening manner when this first started and that is what pissed me off in the beginning. Now I am continuing my "REVIEW" from 17-March-21, as follows: Someone needs to put you guys on the "BIG" radar! I think that should be lets say,........me! No sir, you can't screw everybody, it's like sticking your hand in the dogs food when he's eating.(he may bite the SH%#T out of you) No not "everybody is born a sucker" nor a fool, as you must think. Now, since not one single person at DAN BANNISTER's NISSAN tried to be on my side when this first occurred and in fact I was treated rudely and when I tried explaining these things and my predicament to others throughout the dealership, I was given the "deer in the headlights look". Apparently, Mr. Doctor thinks he can treat those he wishes to as idiots I suppose. It is a good thing that "Doctor" is ONLY your name. I can understand why it took 6 months for you to reply to my first review. Oh, it sucks to know that I have to give you 1 star to write a review for someone that deserves absolutely zero stars, notta, zilch, none, you should have a negative stars number like -5 I don't think you even deserve the negative five but, but it only makes sense, you know, like positive five +5 is EXCELLENT where as, negative five -5 is a CROCK OF #@%$! 12-Oct-21 CASE# More