Banister Nissan of Chesapeake

Terrible customer service. Once you purchase, they're no longer interested in giving satisfactory service. Don't get service there. They do not call to notify when your vehicle is done, & you'll be having t longer interested in giving satisfactory service. Don't get service there. They do not call to notify when your vehicle is done, & you'll be having to call them to check on status. If you have an appt, they do not follow that. I had appt for 8:00am; dropped car off night before. They did not even start service (oil chg & safety insp) on my vehicle until after i called @ 2:30 pm to check if it was done. And, response was "we have appts we're working on". Duh, i had an appt!!!!!!! This isn't 1st time i've had terrible service with them. Now i only take my vehicle to them for free oil chg. I will go elsewhere for everything else. More

WARNING! ILLEGAL SALES PRACTICE! Please read this before purchasing a vehicle here. I went into the dealership with the intentions of buying a bigger vehicle for my family and was looking at a Nissan Rogue purchasing a vehicle here. I went into the dealership with the intentions of buying a bigger vehicle for my family and was looking at a Nissan Rogue while doing their key swap program. Looked at a few models and ended up going with an SL trim. I liked the car but wanted to see the window sticker for the purchase price and full features but it was NOT ON THE WINDOW OR ANYWHERE IN THE CAR INCLUDING GLOVE BOX. I understand taking down the sticker for test drives but it should be put up right after the drive. I asked about it but was told I could see it when we pulled up numbers. We get back and the manager just flat out gave me a monthly payment and asked if I could do it. We went back and forth on numbers but something seemed off because the monthly payments still seemed high. (I asked multiple times to see the breakdown but never got it). I go back to talk to the business person to start getting everything together and was FINALLY presented the purchase price which was around 38,895$. I told him that doesn't look right and was told that was their price. I pull up their website and it said that MSRP was 33,965$ and the Banister price was 29,236$ (assuming I qualified for all the discounts). Being a MILITARY member I qualified for a few rebates. I asked once again if I could see a breakdown of why I was being over charged nearly 10,000 dollars over their advertised price. He went and talked to someone and came back saying they would sell me the car for MSRP acting like they were cutting me a deal. If I had not looked up the price myself they could've CONNED me out of almost 10,000 dollars! I told my buddy about the experience thinking that not displaying a window sticker was some sort of GRIMEY sales tactic but was informed that it is actually ILLEGAL by Federal Law to remove or alter the sticker if you are not the ultimate purchaser. Well, to this day I have not seen or received the sticker from the dealership and am actually LIVID at the fact that this manager that said he was prior military would even try to scam a fellow Vet. Not sure if he was actually in the military previously but the display of lack of integrity shows me that he probably wasn't. I have had a few other issues with this dealership but performing ILLEGAL sales practice such as that to squeeze more money out is the straw that broke the camel's back. (I understand the dealership can put their own price on the vehicle but I didnt even know it to begin with since I never saw the window sticker). I am so pissed that I will not be coming back free state inspections and oil changes or not. Also, I will pass the word to everyone I know about what happened as I am sure there are a few more vehicles on their lot without the stickers displayed. IF YOU ARE MILITARY OR COMING TO PURCHASE A VEHICLE HERE PLEASE READ UP ON THE LAWS THESE DEALERSHIPS HAVE TO FOLLOW! More

They wanted me to pay, in total, 46,000 for a 36 month LEASE. The titan was only worth 53,000. That is more a month than my apartments rent. I tried to haggle but they told me that was the best they could LEASE. The titan was only worth 53,000. That is more a month than my apartments rent. I tried to haggle but they told me that was the best they could do. I also have excellent credit so I do not understand their motive for outrageous payments. More

Just traded my niissan roque for a nissan pathfinder had a great hassle free experience best choice ever thanks to my sales rep giff mcdonald for helping me and making it happen! a great hassle free experience best choice ever thanks to my sales rep giff mcdonald for helping me and making it happen! More

Disappointed customer Purchased my 3 car from this dealership Owned 2 nissan rogues then in oct 2017 pathfinder not once was I told I had too use there service departmen Purchased my 3 car from this dealership Owned 2 nissan rogues then in oct 2017 pathfinder not once was I told I had too use there service department to have warranty coverd I tried with frist car but it wasnt worth the wait and frustration too deal with for free oil chang ..on 8 /31/19 my pathfinder started making noise stopped by dealership Said they couldnt look at it till 10:30:next day .Didnt hear back till next afternoon was told engine has internal failure. I said I have warrent and extended warranty as well .was told no you didnt have oil changes done here .And that new engine will be 10,733.98 are you kidding me .charged me 108.99 to listen to noise plus had too pay three day rental fee .I've recommended this dealership too many friends family and Giff too many people .Too all of you I'm sorry. More

Horrible Poor customer service. I have been a customer of Nissan of Chesapeake for years. I have never had an experience like I did on 7/9/19. I purchased my 2 Poor customer service. I have been a customer of Nissan of Chesapeake for years. I have never had an experience like I did on 7/9/19. I purchased my 2017 Altima brand new from Banister and have been extremely satisfied until it wouldn't move when I mashed on the accelerator. My car only has 37,000 miles and it should not have had this problem. I was very uncomfortable driving my car so I called the dealership on 7/1/19 to see if I could bring it in to see what the issue was. When I called I was told that they didn't have any appointments until that Tuesday 7/2/19. I spoke to the service manager Ron Watson at that time and he told me that I could drop my car off and I agreed to pay for a rental for that day. On that Tuesday 7/2/19 I never heard from Bryce Atkins so I called him. He told me that my transmission needed to be rebuilt. He told me at that time the transmission was covered under a warranty so I didn't have to worry about it. Bryce never said anything to me about the car rental only being covered for 4 days. He said at that time that it would only be 2 or 3 days for my car to be ready because in his words "they have done so many of these that they have it down to a science ". That Tuesday was the last I heard from him until I called after July 4th holiday to see what the status of my car was. He told me then that they were still working on my car and it should have been ready by that Friday, July 6, 2019 no later than Monday, July 8, 2019 morning. On Monday July 8th. I never heard anything from Bryce. On Tuesday July 9 I noticed I had a missed call from the dealership. No message was left so I called and I was informed that my car was ready to be picked up. When I arrived on July 9, 2019 to pick my car up, I was told that I had to pay 130.00 for the car rental. I informed the young lady that I wasn't going to pay that because it should have been covered under the warranty. I asked to speak to Bryce Atkins and was told he was in the back. When the young lady came back in, she stated that Bryce Atkins said the dealership would take care of 2 days of the rental. I asked to speak to the manager. She asked me to sit in his cubicle until he was available to speak to me. When Ron Watson came to talk to me I informed him that my car rental should have been covered under the warranty and Bryce Atkins never spoke to me to tell me that the rental would be covered for only 4 days. He then left and went to talk to Bryce Atkins who was now sitting at his desk. When Ron Watson returned to his desk, he informed me that Bryce Atkins told me that the rental would only be covered for 4 days. I informed Ron Watson at that time that Bryce had never told me about the rental. I asked to to have Bryce to come talk to me to tell me when he discussed the rental with me. He refused. Ron Watson said that it was Bryce's word against mine. First Ron said Bryce was on the phone then he said he just wasn't going to get him. Ron Watson then informed me that I would no longer be able to rent a car from Banister Nissan. I informed him that I didn't care because I could go elsewhere to rent a car. I asked for my keys so I could leave. He then informed me that Banister Nissan would no longer service my car which I purchased at this establishment. I had called my son on the phone to let him know what was going on because he handles a lot of my business for me. I had him on speaker phone. My son asked him if the work that Banister had done on my transmission would be covered if anything happened to it. Ron Watson stated that he didn't have to talk to my son. I asked him about the free oil inspections that I was given when I purchased my car. He informed me that it wasn't in writing so they did not have to do it any longer. I was completely shocked at what I was hearing. He gave me papers to sign. I didn't agree with the statement that he had included stating that my car would no longer be serviced there so I crossed out that statement and initialed it then wrote my signature on the line provided. I asked for my keys. Ron Watson refused to give me my keys stating that I had crossed out the statement that he had included. It was my right to cross out anything that I did not agree with. I asked Ron Watson repeatedly to give me my keys and he refused. At that point I was getting a severe headache because my pressure was going up. I then told him to make another copy and I would sign it. I could not believe that business was handled that way. I have had glowing things to say about Banister in the past because I have always been treated with respect and excellent customer service. My immediate family members have all purchased their cars from Banister because of the excellent service that I have been given. This experience has now left a very bad view of how this business is handled. My suggestion to you as a business to please have everything in writing. If it was in writing then none of this would have happened. It would not have been Bryce's word against mine. I would also suggest to you to please keep your customers informed as to what is going on with their vehicle. As a customer I should not have had to make the calls to Bryce due to lack of communication with him. I would also suggest to you that if you say on your commercial that I will get free oil changes for life then do what you say. Not having to come back to your establishment is not hurting me at all Mr. Banister but having people in your business that treat customers the way I was treated is not good for your business. Since I am aware of your affiliation with The Mount I want to leave this with you. The word of God says in Matthew 10:14. If they do not receive you then shake the dust off your feet. That is what I am doing for your business. Even though I feel I was treated poorly I am not the type to hold grudges. I am going to move on with my life. I am going to let God handle my enemies. He said in his word "Vengeance is mine said the Lord and I will repay." More

No real swap keys This company will swap keys and set you up with trade value under you market value, causing a double than normal car payment. I went to them in 2 di This company will swap keys and set you up with trade value under you market value, causing a double than normal car payment. I went to them in 2 different occasions---- back in 2015, 550 credit score and 2019, 720 credit score....but same scenario. More