Banister Nissan of Chesapeake

Finance Manger I was very happy with Tonya Ervin's customer service, she really went above and beyond to help me with what it took to get my car purchase finalized!! I was very happy with Tonya Ervin's customer service, she really went above and beyond to help me with what it took to get my car purchase finalized!! More

Customer Service My experience with Ms. Ervin changed my outlook on car dealerships. She was very kind and knowledgeable about my subject matter. She explained everyth My experience with Ms. Ervin changed my outlook on car dealerships. She was very kind and knowledgeable about my subject matter. She explained everything very simply without confusing me. She never pushed or became overly aggressive with trying to sell me anything i didnt want. With her information i was able to solve my problem and make the purchase that i was happy with. Thanks again Ms. Ervin! I will definitely recommend your dealership with my friends and send them to you. More

dDoss Terence and Cortez are great! Terence did my paperwork for my first car that got totaled and Cortez was my salesperson for this car. I will definitely Terence and Cortez are great! Terence did my paperwork for my first car that got totaled and Cortez was my salesperson for this car. I will definitely come back. More

Finance manager She was very good she spoke with a smile outstanding when it came to explaining the arrangement. She was very professional and motivated and eager to She was very good she spoke with a smile outstanding when it came to explaining the arrangement. She was very professional and motivated and eager to satisfy our needs More

Love my Assistant Service Manager Brought my 2012 Nissan Sentra here 2yrs ago & besides my sale person Harry Negich, i've been very pleased with the service department. Even met Mr. Da Brought my 2012 Nissan Sentra here 2yrs ago & besides my sale person Harry Negich, i've been very pleased with the service department. Even met Mr. Dan Banister himself. who is a very nice guy & as for Gary Nelson, he's one of the nicest person you would want to meet. He always try to make sure you are satisfied with your service. As for me, i have no issues with the service department. Keep up the good work Nissan. More

Easy going experience My express was not drawn out, it was to the point. I told Terrance what I was looking for, how much I wanted to spend. He took the time to listen, My express was not drawn out, it was to the point. I told Terrance what I was looking for, how much I wanted to spend. He took the time to listen, showed me something my kids wanted with no hidden surprises. He had kept in touch with me to insure that everything is going well, also to keep me updated on the latest and greatest in Nissan. More

Reaching People Through Open Communication It's so nice to walk into Nissan of Chesapeake and have the staff greet you as if you are a member of their family. Each time I visit the dealership A It's so nice to walk into Nissan of Chesapeake and have the staff greet you as if you are a member of their family. Each time I visit the dealership Aaron Swan and Delvin Washington extends their hand of welcome and a voice of warm communication. Since actions communicate louder than words, Aaron and Delvin take time to listen as well as providing positive feedback to handle financial or vehicle maintenance problems. Delvin and Aaron are always available to help you, either by phone or a visit to the dealership. And to Aaron Swan, the sale did not end after I drove my vehicles off the dealership's lot. I received follow-up calls concerning the performance of my vehicles and am I satisfied will each purchase. And reaching people through open communication reassure me that I was not just another customer but a valuable family member of Nissan of Chesapeake. And to Delvin Washington, financing my vehicles was a minor accomplishment. And with financing made in a comfortable atmosphere, without hidden extra sales charges, the difference between the price of purchase and the final financial statement did not change. And reaching people through open communication with true financing, without empty promises, I am empowered to purchase my next vehicle with Nissan of Chesapeake. And thanks to Delvin Washington and Aaron Swan, it is very important for me to know and trust that from the sale of the vehicle unto the financing of the vehicle, I hold these men to high standards of accountability, responsibility and commitment to Reaching People Through Open Communication. More

First new car purchase was great Terrence was extremely helpful friendly and patient. It was my first new car purchase and he helped me find something that was affordable, economical Terrence was extremely helpful friendly and patient. It was my first new car purchase and he helped me find something that was affordable, economical and stylish. He worked around my schedule and gave me time to think about my decision. He even sent me a text 9 months later on my birthday wishing me a happy bday. I would definitely recommend him to anyone interested in buying a Nissan More

Great Experience Tonya was great and very helpful to me as I brought my brand new car. I was nervous but she was very comforting for me. Tonya was great and very helpful to me as I brought my brand new car. I was nervous but she was very comforting for me. More

Finance manager Terrance is kind helpful pleasant and always the gentleman. He is professional in a friendly way and respectful. When I see him outside of dealership Terrance is kind helpful pleasant and always the gentleman. He is professional in a friendly way and respectful. When I see him outside of dealership he is just as nice and friendly More