Banister Nissan of Chesapeake

Awesome! Herb was great, had good knowledge of the products he sells but did not try to "sell" us anything just let the products speak for them selves and the Herb was great, had good knowledge of the products he sells but did not try to "sell" us anything just let the products speak for them selves and the finance people put it all together. We bought a 2014 Altima a month ago and liked it so much we traded our second car in today for a 2014 Rogue all the people we have met at Chesapeake Nissan have treated us like we are family and from this point on they will be part of ours!! More

Customer service I called Nissan Monday inquiring about a collections issue that I was unaware of and was told by the secretary Vicki that I would receive a callback. I called Nissan Monday inquiring about a collections issue that I was unaware of and was told by the secretary Vicki that I would receive a callback. After numerous calls and still no callback response I asked to speak with a manager. The secretary Vicki asked for my name and a phone number and stated that someone will call me back. I explained to her that I've been waiting for a callback all week long and it was urgent that I speak with someone today. She released the call on me, hung up the phone in my ear. I was shocked and upset. I called back immediately and she was so nonchalant and sarcastic when I asked her why did she hang up in my ear. Very poor customer service skills displayed. Especially for a corporation such as Nissan. I spoke with Carlton about it after she transferred my call, but I'm sure it fell on deaf ears. So dissapointed with this because I was very courtesy and professional while speaking with her. She needs a refresher course especially being the first face and voice of the business. More

Quick & Professional just had my car serviced Clifton Singleton and team did an excellent job receiving me without an appointment and getting me out most efficiently. I j just had my car serviced Clifton Singleton and team did an excellent job receiving me without an appointment and getting me out most efficiently. I just love the New Nissan of Chesapeake. Great Job Fellows!!! Thank you. and in the words of the great Arnold S. "I'll be back" ~CeCe of Va Beach~ More

Brian did amazing! After having my car inspected I had a few concerns and Brian took the time to listen to me and most importantly, provide a great resolution. I really After having my car inspected I had a few concerns and Brian took the time to listen to me and most importantly, provide a great resolution. I really appreciated that he allowed me to speak with the technician that reviewed my vehicle and he didn't rush me while I spoke but worked diligently to understand my concerns. He is a great example of who a company would want in their customer service dept. He rocks and I look forward to visiting Nissan of Chesapeake again soon. Thank you-Mikasa More

Excellent Service!! My experience at Nissan of Chesapeake was the best car buying experience I ever had! My salesman Gino Evans was very professional and helpful in my pu My experience at Nissan of Chesapeake was the best car buying experience I ever had! My salesman Gino Evans was very professional and helpful in my purchase. I will definitely recommend him and Nissan of Chesapeake to all my friends and family! More

Lauren underwood This was the best experience I've ever had buying a car. Al made everything so easy and Cheryl had everything ready when I got there. I wouldn't go an This was the best experience I've ever had buying a car. Al made everything so easy and Cheryl had everything ready when I got there. I wouldn't go anywhere else to buy. They were much more friendly an respectful of my time than any other dealership I went to. I felt like they were trying to help me not just sell me a new car. More

Thank you I appreciate how hard Cheryl worked to see that we were 100% satisfied. I love my new Maxima. Thank you again for being so helpful. I appreciate how hard Cheryl worked to see that we were 100% satisfied. I love my new Maxima. Thank you again for being so helpful. More

Giff McDonald We just purchased a 2014 Nissan Rouge and it was truly an awesome experience. I have always stated I would rather have a root canal than go thru the We just purchased a 2014 Nissan Rouge and it was truly an awesome experience. I have always stated I would rather have a root canal than go thru the process of purchasing a new vehicle but Giff McDonald has changed my view. He diligently worked with us, along with a few other Nissan employees to make my car buying experience memorable. I have already recommended Nissan of Chesapeake to co-workers and plan to be a life-long customer. Thank you for such a positive experience and I would highly recommend Giff to everyone! He is a kind, understanding, helpful and pleasant salesman. We joked the entire time because our last name is the same but we are not related. He answered all of our questions with precision. Even our Financing experience with Tonya Ervin was awesome. She was professional and we were in and out quickly. Kudos to Nissan of Chesapeake for their caliber of salesmen & employees. More

Dealer Rate Carlton Samples has always been my go to sales agent when purchasing a vehicle at this dealership. He is professional, proficient, courteous, kind and Carlton Samples has always been my go to sales agent when purchasing a vehicle at this dealership. He is professional, proficient, courteous, kind and informative. I would have to rate his services at 100% plus. More