Banister Nissan of Chesapeake

Excellent Dealer My wife and I came to test drive one particular vehicle, which, upon trying, did not fit what we were looking for. Herb Griffin patiently showed us s My wife and I came to test drive one particular vehicle, which, upon trying, did not fit what we were looking for. Herb Griffin patiently showed us some other vehicles that we inquired about, and we ending up buying one. The highlights of the experience were the lack of pressure to buy and the patience showed in making sure we bought the right vehicle. We would definitely purchase from Nissan of Chesapeake again. More

purchase 2014 pathfinder Giff McDonald was the best I was greeted by Giff McDonald and explained my wife did not like to be pressured and all of my years of looking at cars, Mr.. McDonald was excellent I was greeted by Giff McDonald and explained my wife did not like to be pressured and all of my years of looking at cars, Mr.. McDonald was excellent and honored our wish by not calling us. Yes, there were follow up calls to make sure we were happy and we felt very comfortable making this deal with Giff and Nissan of Chesapeake Our experience was fantastic because of the hard work Giff put in making this sale work. We were worried we would get denied but Giff did everything possible to make it work through his hard work we were able to get the vehicle my wife wanted, therefore we walked away a very happy customer . We were given a brand new loaner to drive for a day while our vehicle was being clean, which we were very impressed by the company doing this for us.' Finally, as a husband I would like to thank Nissan of Chesapeake but mostly thank Mr. Giff McDonald for making wife happy . More

Awesome experience What can I say about my experience at Nissan of Chesapeake. It was nothing short of amazing! The building was in immaculate condition, everyone was v What can I say about my experience at Nissan of Chesapeake. It was nothing short of amazing! The building was in immaculate condition, everyone was very welcoming and my awesome salesman Gino Evans worked a miracle for me. I was in need of a car as my car was sinking in a grave. My credit score is not the best so I was trying to hold on to my car as long as I could . However after multiple breakdowns I realized I didn't want to put anymore money into repairs. After spending almost a year going to different dealerships and having my feelings hurt, I contacted Gino and he worked tirelessly to get me into a car that I actually liked and could afford! I went there expecting to be put in an old used car and walked away in a BRAND NEW Nissan Sentra!! I have NEVER owned a new car before. Gino made me feel comfortable and I felt that I could trust the words that came out of his mouth. It is not often that you can feel like you can trust a car salesman. I even called the service department days later for an explanation on one of the features and Brian (or Ryan) took the time to explain everything to me and never once made me feel like I was bothering him. I HIGHLY recommend Nissan of Chesapeake if you are looking for a car. You will get spoiled by the awesome service! More

Expect a long wait! This is my first time purchasing a Nissan. I purchased the car because Nissan has a reputation for "good cars". I absolutely really enjoy my 2014 Niss This is my first time purchasing a Nissan. I purchased the car because Nissan has a reputation for "good cars". I absolutely really enjoy my 2014 Nissan Altima; however I'm highly disappointed in my wait time. Out of the 3 times my oil was changed my average wait time has been an hour and a half. I'm used to service at other dealerships that always take half the time. Car is great, Scott was friendly and gave good customer service, the actual service is just slow. More

Amazing & Delightful Encounter !*_*! Raymond P, keep doing what you are doing! Ray was very professional from the time I shook his hand, and have remained that way afterward. I had went i Raymond P, keep doing what you are doing! Ray was very professional from the time I shook his hand, and have remained that way afterward. I had went it not expecting to ride off, the lot with a 2015 Altima, but Ray was honest about, what was required to make it happen. I said Good Luck with a Smile!! This was an Amazing opportunity for me to have someone that was very Understanding of Life challenges, Knowledgeable of the option that was presented to make it a smooth transaction. Thank you for your Patience & willingness to assist, I would highly recommend Nissan Of Chesapeake. Tamara , Hampton, VA More

Customer Satisfied Raymond is so personable and professional. I will always recommend my friends, family and co worker to him just because I never felt like it was jus Raymond is so personable and professional. I will always recommend my friends, family and co worker to him just because I never felt like it was just about a sale. I walked away happy and confident.. thanks!!!! More

Disappointed with lack of integrity Purchased vehicle and took it in for service because of the reputation of integrity. Found out that wasn't a good decision because it took 3-4 visits Purchased vehicle and took it in for service because of the reputation of integrity. Found out that wasn't a good decision because it took 3-4 visits to get a check engine light issue resolved. I was originally told that the $100 diagnostic fee would be credited to the cost of the repair. When the issue was finally, hopefully, fixed, I was presented with the $450 invoice (on top of $130 already paid) total of $580 for a part that I found online for $50. When I inquired about the diagnostic fee credit, I was treated like I was a idiot and how dare I even ask such a thing. Service person wasn't willing to explain or even discuss why, though I was told that the diagnostic fee would be credited towards the repair, it wasn't. Another disappointing thing about the event- I was charged for 2.5 hours of labor, but it did not take that long. When I attempted to get an explanation about that, no one was even willing to discuss. I'll NEVER go back there. More