Banister Nissan of Chesapeake

Left feeling good But it didn’t last long. A few minutes off the lot and the air pressure light comes on. I bought this car for my daughter so when she went to pick up But it didn’t last long. A few minutes off the lot and the air pressure light comes on. I bought this car for my daughter so when she went to pick up her permanent tags she asked about the light and was told to just put air in the tire and if the light remained on to take it to a Nissan dealer in the area she was going to be in. First, that is not good customer service when a person literally just purchased a car from you. Now, the vehicle supposedly is certified pre-owned, but when she took it to another dealer he found almost $700 of service/maintenance issues. If I purchased the car from an individual you may expect some issues, but to take the car off of the lot and have that many issues within a week of having it just isn’t cool! We were told after the fact that they’d take care of the service issue but not the maintenance issues. I don’t have faith that they are even competent to handle service issues considering if the vehicle was properly inspected they would have discovered the air pressure sensor (service issue) before we had to take the vehicle back. Not only that, they talk to you about being family and try to give you a warm and fuzzy during the sale, but after they treat you like the family member that’s always borrowing money. More

James was very helpful with the purchase of my brand new Car Shoutout to The Team at Nissan of Chesapeake! Thank You all who contributed to the purchase of my brand new Nissan Versa. Gino and James went over and Shoutout to The Team at Nissan of Chesapeake! Thank You all who contributed to the purchase of my brand new Nissan Versa. Gino and James went over and beyond to make sure I was taken care of and I appreciate it ! Thanks Guys! More

My experience was Awesome! There is not enough space to write but I gave Mr. Ron walker 5 stars it actually should be 10. He went above and beyond. The staff at Chesapeake Nissa There is not enough space to write but I gave Mr. Ron walker 5 stars it actually should be 10. He went above and beyond. The staff at Chesapeake Nissan are amazing. Mr. Ron made it very easy to do business with. I've never had the experience of buying a new car right off the lot but this experience was well worth it. I am telling everybody if you need a car please go to Mr. Ron Walker, it was more than going and buying a car, it's gaining a whole new family. Mr. Ron made sure that it was in my price range and there was no pressure. Now I am in a reliable vehicle that will last. The process was quick and the excitement that I had especially when all of the employees at Nissan Chesapeake came out and congratulated me, I've never seen that done before not even when I went with others to get their new car. Great customer service! Mr. Ron Walker thank you, thank you, thank you! Ms. Tonya Ervin, thank you for making the finance part easy and thank you for the great advice and experience, it was more than just signing my name on paperwork, it was more of a 2nd chance." This is only the Beginning". thank you so much. More

Wonderful Experience! Everyone at this dealership was super nice and they really worked with me. They listened to every concern I had and made sure I was satisfied with my Everyone at this dealership was super nice and they really worked with me. They listened to every concern I had and made sure I was satisfied with my purchase. Even when I came back to get my car detailed I was treated so kindly. I'll be going back here for all my services! More

Thanks for your help I was looking to find a used affordable car but Ron took me around looking at the new cars and encouraged me to step out on faith and purchase the car I was looking to find a used affordable car but Ron took me around looking at the new cars and encouraged me to step out on faith and purchase the car that I wanted. I must say that I am very happy with my 2017 Pathfinder and would like to thank everyone for the wonderful service I received. More

Jonelle Pitt & Aaron Swam were wonderful and excellent hep ! Jonelle Pitt was so helpful that she listen to her customer, she does not push you into what you don't want, She did everything to help get me into w Jonelle Pitt was so helpful that she listen to her customer, she does not push you into what you don't want, She did everything to help get me into what I did want. Also after getting me approve she walk me through the process with lots of patience, laughter, assurance, and love. Also Aaron Swam Wonderful always!! He has been a Great help as well, never had this type of services from any other dealership. I always had to leave other dealership frustrated. More

Great Customer Service Marcus Dean was a great salesman. He was very patient and listened to everything I requested. Very professional and helpful with all the questions I Marcus Dean was a great salesman. He was very patient and listened to everything I requested. Very professional and helpful with all the questions I asked. Rick Sanchez was also very helpful and ensured my car was pristine when delivered. Thank you for a great experience! More

Awesome professionalism! Tonya Ervin and Raymond Pusey were amazing! Caring, knowledgable, friendly and they care about all your needs and desires and worked super hard to mak Tonya Ervin and Raymond Pusey were amazing! Caring, knowledgable, friendly and they care about all your needs and desires and worked super hard to make sure I was please! They went above and beyond the call of service! Great assets to the company they are😉 More

Sales Marcus Dean was a wonderful sales person he helped us out on all our needs on finding a great car and the experience was so nice and comfortable and I Marcus Dean was a wonderful sales person he helped us out on all our needs on finding a great car and the experience was so nice and comfortable and I would recommend your at a drop of a dime. More

Sales I had wonderful experience with Marcus Dean. He was patient and found me the best according to my needs. I would recommend him and this dealership to I had wonderful experience with Marcus Dean. He was patient and found me the best according to my needs. I would recommend him and this dealership to anyone. More