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Bald Hill Dodge Chrysler Jeep
Warwick, RI
573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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573 Reviews of Bald Hill Dodge Chrysler Jeep
June 06, 2019
Horrible service , BaldHill web site is wrong/outdated My 2019 Jeep was leased from Bald Hill Jeep...Lou R in sales was great to deal with. I wanted to have the Jeep serviced at Bald Hill. On March 23 201 My 2019 Jeep was leased from Bald Hill Jeep...Lou R in sales was great to deal with. I wanted to have the Jeep serviced at Bald Hill. On March 23 2019 , a Saturday, I went to get an oil change and tire rotation...simple stuff for the Express Lane service that was highlighted when I leased the Jeep and STILL on the web page today ( 6/6/2019). I was told by the service department rep at the counter, on March 23 2019, that the Express Lane was closed and I would have to make an appointment. I was told the next weekend appointment was over 3 weeks away. Directly from Bald Hill I went to another dealer 15 minutes away and my service was completed that day. I wanted to give Bald Hill another chance. I visited the Bald Hill web page today to see if they reopened the Express Lane for service. Bald Hill's web page, today 6-6-2018, stated that the Express Lane was open for business. I confirmed the fact that the Express Lane was open with a "chat" while still on the Bald Hill web page. I called the service department at Bald Hill to confirm. It took me 15 minutes to speak with a live person (luckily I was at my desk having lunch...not stuck by the road etc..). The phone system prompted me to leave a voicemail for the service department..but the voicemail was full. Eventually the service department answered..politely informed me that the Express Lane has been closed for 8 weeks and that weekend appointments are booked for the next month. I was also informed that the online service chat was wrong..and that the service department was short handed. I returned to the online chat..gave the rep my VIN, name and phone number for an "immediate call back" from management. This has not happened of yet I truly wanted to go back to Bald Hill...again I will drive an extra 15 minutes to go to a different dealership that has an Express Lane for simple weekend service. More
by NoExpressLane
Employees Worked With
Lou Ruggieri
June 01, 2019
Omfg their ads lie Said 119 a month on a 1500 ram 3995 down on a lease for 24 months. I had the money down and they refused to sell me truck bellow 337$ 36 months 10k a Said 119 a month on a 1500 ram 3995 down on a lease for 24 months. I had the money down and they refused to sell me truck bellow 337$ 36 months 10k a year. Wasted time going here i will never go there and please no one else i hope falls for the tricks. My salesman was dereck if you see him just leave he is very good with the product and can tell you all about it. But its a ploy to make you over pay. More
by Wtfdealers
Employees Worked With
Derek Bouchard
May 23, 2019
No hassle and honest upfront pricing. Lou Ruggieri made the purchase stress free without the back and forth negotiating. Great deal on trade in value and purchase of another Jeep. Pricing Lou Ruggieri made the purchase stress free without the back and forth negotiating. Great deal on trade in value and purchase of another Jeep. Pricing lower than area dealerships. More
by CTuffy
Employees Worked With
Lou Ruggieri, Jason Smigel
May 19, 2019
Very comfortable experience with Derek. Very helpful! Derek made our deal pleasant and very helpful. Would recommend Bald Hill to anyone. Show room very clean and secretary up front very cordial. Good sta Derek made our deal pleasant and very helpful. Would recommend Bald Hill to anyone. Show room very clean and secretary up front very cordial. Good staff. More
by Mark
Employees Worked With
Derek Bouchard
May 10, 2019
Great experience Very great experience from start to finish No pressure Louie Ruggieri was an excellent sales person Would recommend Bald Hill and Louie to other Very great experience from start to finish No pressure Louie Ruggieri was an excellent sales person Would recommend Bald Hill and Louie to others is we know More
by Mcgray
Employees Worked With
Lou Ruggieri
May 08, 2019
Best Service Experience for my Jeep Renegade! My electronic radiator fan failed in my Jeep Renegade (unfortunately 4k miles outside of warranty), but the dealership service department was able to My electronic radiator fan failed in my Jeep Renegade (unfortunately 4k miles outside of warranty), but the dealership service department was able to get me repaired/up-and-running within 24 hours. Could not speak more highly of the service department in terms of customer service / assistance over the phone - they provided better service than the original dealership where the vehicle was purchased. Thank you! More
by thetommmartin
Employees Worked With
Steve Johnson
April 28, 2019
IBald Hilll Dodge Review I took my Jeep for an oil change and was in and out in less than 30 minutes and the staff was great and the service was excellent I took my Jeep for an oil change and was in and out in less than 30 minutes and the staff was great and the service was excellent More
by Cmb11/23
Employees Worked With
Cynthia Robinson, William Kelly
April 21, 2019
Very Easy The easiest experience I have ever had buying a car. Took less then 4 hours start to finish. Cara was amazing. Whole dealership was amazing. The easiest experience I have ever had buying a car. Took less then 4 hours start to finish. Cara was amazing. Whole dealership was amazing. More
by Cleggett
Employees Worked With
Cara Wilcox , Mike in Financial department
April 05, 2019
Stress Free Experience The most stress free and enjoyable car shopping experience I've ever experienced. Sales Rep. Lou Ruggieri and the finance team were outstanding. Would The most stress free and enjoyable car shopping experience I've ever experienced. Sales Rep. Lou Ruggieri and the finance team were outstanding. Would highly recommend purchasing a vehicle, new or used, from Bald Hill. More
by Satisfied Customer
Employees Worked With
Mike Silva - Fianace, Lou Ruggieri
March 27, 2019
Great Fast friendly service was in and out in no time. Also went to replace a part and they took care of two recalls in twenty minutes. Awesome!! Fast friendly service was in and out in no time. Also went to replace a part and they took care of two recalls in twenty minutes. Awesome!! More
by Dougfresh80
Employees Worked With
Lou Ruggieri
