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Bald Hill Dodge Chrysler Jeep
Warwick, RI
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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574 Reviews of Bald Hill Dodge Chrysler Jeep
May 18, 2013
We dropped the car off on Thursday morning at 8am for oil change, also to have the check engine light with traction control light and pulsating when braking fixed. I lost 2 hours of work because I assumed t change, also to have the check engine light with traction control light and pulsating when braking fixed. I lost 2 hours of work because I assumed the vehicle would be done by 2 or 3 o'clock. At three I called and they told me it was going to be done by 4:30pm on Thursday. When I got there it was not ready they covered the rental for the warranty work. I was told I needed rear brakes and rotors and I needed a pcv valve. The valve was going to coast 55 dollars and the brakes and rotors was going to be 345 dollars, which was fine. When I called on Friday after waiting 10 min on hold I was told the car would be ready by 5. We went over the pricing again because I wanted to pay over the phone so my wife would be all set just to pick the van up when she got home from work. The van is still pulsating and after looking at the paper work I noticed the pcv valve was never replaced, so need less to say I was upset that you had the car for 2 days and the work did not get completed. The first problem is that the car was not taken for a adequate test drive to make sure the pulsating was gone, the pcv valve after talking to Stacy wasn't put in because it was 20 dollars more then what we discussed. However I don't think this was the case, I would think that she would have called and asked if it was okay. Not to mention that when my wife picked up the van Stacy told the other gentlemen that we were only paying for the brakes and rotors and pcv valve which tells me that the valve was forgotten. I was in there today talking to Stacy about this matter and I was getting no where. I understand if the front rotors is causing the problem I need to pay for that but I don't believe I should be inconvenienced again to have to come back and wait for the work to be corrected. All I wanted was the company to cover a rental car, check out the pulsating and determine if it was worth replacing the front rotors and breaks at this time, and put in the pcv valve I don't think that would be to much to ask considering you had the car for 2 days and didn't fix everything it was in there for. In fact nothing was done with the car the first day. Customer service doesn't depend on the number of mistakes you make, but what you do to fix these mistakes. More
by Murphfiles
Employees Worked With
Pat Martins
March 19, 2013
Great experience. No pressure to buy. Not much room to negotiate price but overall good customer service. Amazing purchase on a brand new jeep! Good warranties too. negotiate price but overall good customer service. Amazing purchase on a brand new jeep! Good warranties too. More
by Itscarisa
Employees Worked With
Dave connetti, David Vallante, Dave Connetti
March 19, 2013
This was my first time in 13 years looking for a car. Also, the first time looking to lease. I had found a compass I loved at another dealer in Newport made arrangements for a test drive only to find out Also, the first time looking to lease. I had found a compass I loved at another dealer in Newport made arrangements for a test drive only to find out that day it was sold and whoever I was speaking to on the phone clearly wasn't interest in helping me or my business. Turned off by this situation and with no knowledge of cars or leasing my husband and I set off to bald hill to start the process I had been dreading (dealing with a car salesman). When we got there Bill came over asked a few questions I told him our situation and instantly my husband and I both looked at each other and smiled. We both couldn't believe how approachable, knowledgable, helpful and most importantly we did get that feeling you get around a salesman. Bill found us exactly what we wanted and then some. He kept in touch through out the entire process, got us exactly what we wanted while staying within our budget and I couldn't be happier with my Jeep. I'd recommend him to any and everyone! More
by Michellesds
Employees Worked With
Bill Bent
March 14, 2013
Being that this dealership is approx 30 miles from my home not that its that far but hey its RI.My wife and i checked out some of the dealers closer to our home in RI and CT we went to 4 lots in 2 days a home not that its that far but hey its RI.My wife and i checked out some of the dealers closer to our home in RI and CT we went to 4 lots in 2 days and became very frustrated with no one coming outside to greet us i wont name the dealers they know who they are. So the following week after taking the kids to a movie my wife and i decide to hit Bald Hill Dodge and take a look.Within 5 min someone there to greet me,not some steamroller heading my way saying to himself sell! sell! sell! so easy going i forgot to introduce myself.i have owned meany jeeps in the past 3 wranglers 1 Grand Cher so we knew what we wanted and we went right into pricing and finance calmly and proffesional none of that if we do this will you take it today, They came back with a realistic # right away no bs we worked it a bit more and made a deal. I have left other places ready to have a stroke after dealing with some of there places.My rating well done all around thanks again Dave More
by Billtrenn
Employees Worked With
Dave Connetti
March 12, 2013
Worked with Mike M and Dave V. Both were Very professional and easy to deal with. Fair price and vehicle was delivered as promised. Would highly recommend this dealership. professional and easy to deal with. Fair price and vehicle was delivered as promised. Would highly recommend this dealership. More
by rml402009
Employees Worked With
2, Steven Rodrigues, David Vallante, Mike Mardo, Daryl Arnold
March 11, 2013
I went in to Bald hill on a whim to see if a new car was a possibility for me. I went in and spoke to Lou. He not only got me into a car that was better than I could have hoped for, but he was also very fri a possibility for me. I went in and spoke to Lou. He not only got me into a car that was better than I could have hoped for, but he was also very friendly and understanding. I will be returning to Lou for any future future car purchases but I will highly recommend him and Bald Hill dodge to all my friends! More
by tg9311
Employees Worked With
Lou Ruggieri
March 04, 2013
I have been to several Dodge Dealerships in Rhode Island in search of my first car before coming to this one, and I am glad that I went to Bald Hill Dodge. The team here is amazing. Couldn't have made the t in search of my first car before coming to this one, and I am glad that I went to Bald Hill Dodge. The team here is amazing. Couldn't have made the transactions any easier. Frank listened to what I wanted (a Dodge Dart) and followed through without any sales pitch. He answered all my questions, gave me a good final price, gave me time to think, returned phone calls promptly and walked me through the paperwork as quickly as possible. He never pushed me into buying the car. I would definitely recommend him, the best by far. Thanks. More
by tomaspagansoto
March 03, 2013
Joe and rest of staff were absolutely wonderful. I received great customer service. Joe was very knowledgeable and helpful during the whole car buying experience. I would definitely buy from them agai received great customer service. Joe was very knowledgeable and helpful during the whole car buying experience. I would definitely buy from them again and recommend them to anyone looking to buy a car. More
by Pwoods81
March 03, 2013
My son found the car we were interested in purchasing on the internet so I made a call to this dealership. They were very informative on the phone so we decided to make a fairly long drive out there to see the internet so I made a call to this dealership. They were very informative on the phone so we decided to make a fairly long drive out there to see the car. Both Frank and Mike were very helpful providing details of the history of the car as well as finding a loan that I felt comfortable with. Even after the sale Frank would make calls to update me on the out of state registration of the car. The dealership even had someone deliver the plates to me so I did not have to make the long drive out there from my home. Buying a car from this dealership was totally stress free. More
by Barrykitka
March 03, 2013
I thought Dave and joe were very honest and helpful, they didn't play games. Very professional. Would definitely recommend them to family and friends. didn't play games. Very professional. Would definitely recommend them to family and friends. More
by Tfitz1267
Employees Worked With
Joe simoes and Dave vallante, David Vallante
