Bald Hill Dodge Chrysler Jeep

First off, I can't begin to express how incredible this dealership is. I first bought a 2006 SRT8 Magnum from them 7 years ago. The sales and service dept. was, without a doubt, the best I have ever s this dealership is. I first bought a 2006 SRT8 Magnum from them 7 years ago. The sales and service dept. was, without a doubt, the best I have ever seen. Last year my wife and I purchased a 2012 Jeep Liberty and once again the experience was beyond perfect. Just 2 days ago I called my good friends Lou Ruggieri and Mike Vigeant with the help of Dave Connetti to find me my perfect Challenger. Yesterday, I was driving home in my brand new 2013 Dodge Challenger RT. Every purchase has been flawless. I will not go anywhere else. They treat us like family. More

I walked in and got greeted quickly from the employee at the Express Counter. I never saw him before and also didn't see his picture in the employee listing, so maybe he's new. However I did note the SERV the Express Counter. I never saw him before and also didn't see his picture in the employee listing, so maybe he's new. However I did note the SERV ADV number that was provided on my invoice (14). If he is new, great job with hiring! The oil change was very quick, and my vehicle was pulled up front for me at completion. The extended service hours are great. They're really convenient for a quick after-work oil change or service. Once again ... GREAT JOB Bald Hill! From your facility, to your employees, to your service, to your product ... its consistently above and beyond. I leave feeling like a valued customer. Doesn't get any better than that! I highly recommend Bald Hill! More

Excellent pricing; Sales Rep was informative and easy to work with; car was prepped and ready as scheduled; final paperwork process was quick and easy. work with; car was prepped and ready as scheduled; final paperwork process was quick and easy. More

OVERALL. Highly recommended for new car purchase. I came specifically for these guys from Boston, MA. Great price, outstanding customer service. You won't be disappointed. CUSTOMER SERVICE. From the ve specifically for these guys from Boston, MA. Great price, outstanding customer service. You won't be disappointed. CUSTOMER SERVICE. From the very beginning guys were straightforward with prices, extremely helpful with financing. They have tried hard to meet my urgent needs. Many thanks to Mike Mardo for his sales assistance and registration. He worked even on his day off just to make sure I got what I needed! Enormous gratitude to Mike Vigeant (sales manager), he was able to get things done where other dealers failed. And finally, Steve Rodrigues was able to make sure that I have everything in order before I leave with my new car! THANKS GUYS! More

Lou was great. He stayed late to make the sale. Awesome experience. Great truck. Shortest amount of time I have ever waited at a dealership to complete the sale. I would highly recommend this dealership experience. Great truck. Shortest amount of time I have ever waited at a dealership to complete the sale. I would highly recommend this dealership. More

After much research, my husband and I contacted Bald Hill regarding the purchase of a 2013 Jeep Rubicon. The initial response from David, the Internet Sales Manager, was typical. He asked a few questions to regarding the purchase of a 2013 Jeep Rubicon. The initial response from David, the Internet Sales Manager, was typical. He asked a few questions to get a better idea of what we were looking for and my husband responded appropriately and in much detail. We were then told that no vehicles that matched our criteria could be found, but that he would be happy to order a 2014 and have it delivered in approx. 6 weeks. Since we are in the market now, that was not an option. My husband thanked him for his time and that was that. A little while later, David responded saying that he had located a vehicle near Philadelphia, he sent us the window sticker for review. My husband asked if there was any possibility that he could obtain pictures, to which Mr. Vallante replied "What makes you think they are willing to take pictures for me?". My husband responded that he felt like they may be willing to do so if asked nicely. This is when the situation took a downhill turn. My husband who is an active duty Navy chief was told that he knows nothing about the car business and that he should stick to being a seaman. I have forwarded the entire email conversation to the General Manager of the dealership and will continue to spread the word about the horrible customer service at this dealership. More

Frank Vescera Jr. was pleasant to work with. He was very personable. It was like talking with an old friend. I did not feel like I was getting the "hard sale." He answered all of my questions and made me fe personable. It was like talking with an old friend. I did not feel like I was getting the "hard sale." He answered all of my questions and made me feel at home. Mike Vigeant, the Sales Manager, was upfront and honest. He gave me straight answers and no run-around. Everyone at the dealership was friendly, regardless if they were working with me or not. I really enjoyed the entire experience at Bald Hill Dodge and I am really enjoying my new 2013 RAM 1500. I recommend this dealership to anyone who is looking for a new or used vehicle. Thank you!!! More

Always a great experience at Bald Hill Jeep! Lou is a great guy and salesman ... if you're looking for a very knowledgeable, friendly, laid back guy who's easy to talk to Lou is your guy! Everyone at th great guy and salesman ... if you're looking for a very knowledgeable, friendly, laid back guy who's easy to talk to Lou is your guy! Everyone at this dealership is very friendly ... employees just walking by will say Hi to you. When you're buying a new vehicle (which can be very stressful) you want to be in an environment that makes you feel relaxed. Bald Hill has this environment. Whether you're looking for a new Jeep, Dodge, or Chrysler - Bald Hill is the dealership for you. If you're looking for another vehicle ... I suggest you reconsider and take a look at the new Chrysler products. This is my second vehicle from Bald Hill ... and I suspect it wont be my last. More

We dropped the car off on Thursday morning at 8am for oil change, also to have the check engine light with traction control light and pulsating when braking fixed. I lost 2 hours of work because I assumed t change, also to have the check engine light with traction control light and pulsating when braking fixed. I lost 2 hours of work because I assumed the vehicle would be done by 2 or 3 o'clock. At three I called and they told me it was going to be done by 4:30pm on Thursday. When I got there it was not ready they covered the rental for the warranty work. I was told I needed rear brakes and rotors and I needed a pcv valve. The valve was going to coast 55 dollars and the brakes and rotors was going to be 345 dollars, which was fine. When I called on Friday after waiting 10 min on hold I was told the car would be ready by 5. We went over the pricing again because I wanted to pay over the phone so my wife would be all set just to pick the van up when she got home from work. The van is still pulsating and after looking at the paper work I noticed the pcv valve was never replaced, so need less to say I was upset that you had the car for 2 days and the work did not get completed. The first problem is that the car was not taken for a adequate test drive to make sure the pulsating was gone, the pcv valve after talking to Stacy wasn't put in because it was 20 dollars more then what we discussed. However I don't think this was the case, I would think that she would have called and asked if it was okay. Not to mention that when my wife picked up the van Stacy told the other gentlemen that we were only paying for the brakes and rotors and pcv valve which tells me that the valve was forgotten. I was in there today talking to Stacy about this matter and I was getting no where. I understand if the front rotors is causing the problem I need to pay for that but I don't believe I should be inconvenienced again to have to come back and wait for the work to be corrected. All I wanted was the company to cover a rental car, check out the pulsating and determine if it was worth replacing the front rotors and breaks at this time, and put in the pcv valve I don't think that would be to much to ask considering you had the car for 2 days and didn't fix everything it was in there for. In fact nothing was done with the car the first day. Customer service doesn't depend on the number of mistakes you make, but what you do to fix these mistakes. More