Bald Hill Dodge Chrysler Jeep

Lou Ruggieri was wonderful! First of all, as a female car shopper, I was nervous. Lou was welcoming and treated me with respect. Even if my questions should have "common knowledge", he never belittled me. He shopper, I was nervous. Lou was welcoming and treated me with respect. Even if my questions should have "common knowledge", he never belittled me. He was patient and informative. Thank you to Lou and his manager who worked with me on everything. FABULOUS service! More

This dealership is honest, fair and professional in all aspects. Put them at the top of your list when you need to purchase a car or truck. aspects. Put them at the top of your list when you need to purchase a car or truck. More

After searching and comparing not only different vehicles, but the quality of service provided by various dealerships throughout RI and MA, my wife and I ended up at Bald Hill Chrysler Dodge Jeep. vehicles, but the quality of service provided by various dealerships throughout RI and MA, my wife and I ended up at Bald Hill Chrysler Dodge Jeep. We were greeted by Frank Vescera Jr who was not only informative and well versed in the 2014 Jeep Grand Cherokee that I was looking at, but presented the information and options in a very low pressure style. I left the dealership that night and compared several offers presented be different dealerships. The following morning I called Frank back and he worked with his Sales Manager Mike Vigeant who agreed to a very aggressive offer on a 2014 Grand Cherokee Limited. Due to both Frank and Mike's level of patience, professionalism, and ability to exceed expectations, my wife and I were able to get the Jeep we wanted without having to sacrifice options. I left knowing that I not only received a great deal, but would feel comfortable returning to this dealership with any questions or concerns as I learn more about my new vehicle. I would highly recommend this dealer and both Frank and Mike to anyone in the market for a new or used vehicle. More

I traded in my Dodge when it failed inspection due to a severely rotted frame. The truck was in mint condition, 10 years old, with only 60,000 miles on it. It had ONLY and always been serviced by Bald Hill severely rotted frame. The truck was in mint condition, 10 years old, with only 60,000 miles on it. It had ONLY and always been serviced by Bald Hill. About six months before I discovered the rotted frame, they replaced one front wheel hub assembly and the front brakes, changed the oil and rotated the tires, so they had been under that truck. When I figured out that the other hub assembly was bad, I mentioned it to a neighbor and he told me his son is a certified mechanic who does a little side work. His labor cost is 25% of the dealer, so the truck went to him. He got the truck up on the lift and I saw, much to my shock, the badly rotted frame. I took the truck back to Bald Hill to trade it in. They gave me Blue Book trade in value- which ANY dealer would have done. Mike was wonderful and really went above and beyond so I ended up buying a used Ford pickup I can't fault him at all, but I am not at all happy with Bald Hill and here's why. Aside from my awful service dept experience, I recently went through the used truck's owner's manual looking for a solution to a problem. In the manual is the original owner's purchase paperwork, which includes his SSN, address, name and financing information as well as the cost and amount financed. I paid the SAME AMOUNT for a 6 year old pickup as the original owner!!! For what I paid, I could have purchase this same truck NEW!!!!!!!!!!!!!!!!!!!!!!!!!!!! I hate this used truck. I've had trouble with it from day one. The U joint is bad. I have a gas leak that I can't find. the ventilation system sucks. The gas mileage is awful. It has an intermittent front end vibration that is not due to unbalanced tires. And to top it off, this heap is worth a lot less than I owe on it. Now what, Bald Hill? Do you value my business or not? If you do, how are you going to make this right? More

Lou was a great dealer to work with. Very friendly and genuine guy. Was there to help me in any way while I was making my decision on purchasing my new 2014 Jeep Unlimited Wrangler. I was trading my veh genuine guy. Was there to help me in any way while I was making my decision on purchasing my new 2014 Jeep Unlimited Wrangler. I was trading my vehicle in and also felt the dealership did not try to go low on the trade in value of my vehicle, which was a nice surprise from a dealership for once. I was able to take my old vehicle out to lunch while they were preparing paperwork and cleaning up the new vehicle, which was also nice. It was an overall great experience and I will absolutely recommend them and Lou Ruggieri to other people. More

I was very particular as to what I wanted in a truck and Lou Ruggieri made me feel comfortable and found me the right truck. Having visited most dealerships in area I will be returning to see Lou at Bald Hi Lou Ruggieri made me feel comfortable and found me the right truck. Having visited most dealerships in area I will be returning to see Lou at Bald Hill first next time we need a vehicle. More

I knew exactly what I wanted and Dave found it for me. I couldn't ask for more. I visited for the first time on a Wednesday and drove away on a Friday with a car that had been three states away. Dave couldn't ask for more. I visited for the first time on a Wednesday and drove away on a Friday with a car that had been three states away. Dave called me and kept me informed regularly. No hassle, no back-and-forth, they just found it and brought it to me. More

After going to Bald Hill Dodge last week to look at cars I was impressed with Chris Bennett’s knowledge of the many different cars available. I appreciated his honest and open attitude about what choices I I was impressed with Chris Bennett’s knowledge of the many different cars available. I appreciated his honest and open attitude about what choices I had. I found Chris to be exemplary in his manner and knowledge of the cars. When I drove off the lot it was with confidence that with Chris I made the right choice. More

First off, I can't begin to express how incredible this dealership is. I first bought a 2006 SRT8 Magnum from them 7 years ago. The sales and service dept. was, without a doubt, the best I have ever s this dealership is. I first bought a 2006 SRT8 Magnum from them 7 years ago. The sales and service dept. was, without a doubt, the best I have ever seen. Last year my wife and I purchased a 2012 Jeep Liberty and once again the experience was beyond perfect. Just 2 days ago I called my good friends Lou Ruggieri and Mike Vigeant with the help of Dave Connetti to find me my perfect Challenger. Yesterday, I was driving home in my brand new 2013 Dodge Challenger RT. Every purchase has been flawless. I will not go anywhere else. They treat us like family. More

I walked in and got greeted quickly from the employee at the Express Counter. I never saw him before and also didn't see his picture in the employee listing, so maybe he's new. However I did note the SERV the Express Counter. I never saw him before and also didn't see his picture in the employee listing, so maybe he's new. However I did note the SERV ADV number that was provided on my invoice (14). If he is new, great job with hiring! The oil change was very quick, and my vehicle was pulled up front for me at completion. The extended service hours are great. They're really convenient for a quick after-work oil change or service. Once again ... GREAT JOB Bald Hill! From your facility, to your employees, to your service, to your product ... its consistently above and beyond. I leave feeling like a valued customer. Doesn't get any better than that! I highly recommend Bald Hill! More