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Bakersfield Hyundai

Bakersfield, CA

4.4
2,543 Reviews

5300 Wible Rd.

Bakersfield, CA

93313

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2,543 Reviews of Bakersfield Hyundai

July 08, 2023

My car was repaired. I brought it in on Friday (had an appt), but the repair shop didn't have the part needed. Dave called around 4pm and said they had to order the par More

by luvmauigal50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Jul 10, 2023 -

Bakersfield Hyundai responded

Thank you for your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience caused by the delay in obtaining the necessary part for your car and the subsequent wait time. We understand the frustration of being without a car over the weekend, especially when you had a scheduled appointment at 10 am. We are actively working to improve our communication with suppliers and prevent such delays in the future. We apologize once again and appreciate your understanding.

July 08, 2023

Always professional and quick to address my concern with every vehicle we own. It’s hard to find someone you trust, and when you do, you should ick to them like glue. They are my family’s go too. More

by JumpinjoeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark, Joey Cortez
Jul 10, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We're happy to see that you had another great experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to continuing years of service with you.

July 07, 2023

Exceptional service! Gilbert was very courteous and professional! The employee who brought the car around to us after being washed was also very courteous. In the past T More

by lpimentel65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Garcia, Tyler Davis
Jul 07, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 06, 2023

My car was at the dealership for 2. 5 weeks. I received different information from nearly every person I talked to and was made agreements and often didn't happen. David Clark was the More

by ALEXANDRA_EISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Rice , David Clark, Joey Cortez
Jul 06, 2023 -

Bakersfield Hyundai responded

We are truly sorry to hear about your negative experience at our dealership. We apologize for the miscommunication and inconvenience you encountered during the service of your car. This is certainly not the level of service we strive to provide to our customers. We appreciate your recognition of David Clark's professionalism, and we will address the issues you raised with our team to ensure such situations do not occur in the future. We value your feedback and would welcome the opportunity to make it up to you. If you would be willing to give us another chance, please contact us directly so we can discuss how we can better serve you.

July 06, 2023

Great experience! I am very happy with my service that I will come back in the future! More

by miriam.espinoza042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Garcia
Jul 07, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We're happy to see that you had an exceptional experience with us. We appreciate your business and look forward to years of service with you.

July 05, 2023

Thank you to everyone that was involved with the purchase of my vehicle. Jose Galvan, Andres Lopez, Astred Garcia, and Jose Aguilar in financing. These people are amazing and at the top of the positions for More

by R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Beck, Jose Aguilar, David Clark, Jose Galvan, Astred Garcia, Andres Lopez
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We are so happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 05, 2023

The service was fast. Agent explained clearly the services needed. The waiting area is pleasant. More

by cy3lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We appreciate your business and look forward to years of service with you.

July 05, 2023

Adrienne was very helpful when I dropped off my vehicle for service and Tyler was so nice and helpful when i picked it up. Great Service. More

by mireyaadame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda, Tyler Davis
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're happy to see that you had a great experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 04, 2023

Salesman would not leave me alone when i was just trying to wait for my car to be done serviced. He kept insisting my new car was a lemon and was honestly creepy. More

by lilyyoder64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrienne Zepeda, Sultan Haseq
Jul 04, 2023 -

Bakersfield Hyundai responded

We sincerely apologize for the uncomfortable experience you had with our salesman during your recent visit. Your satisfaction is paramount to us, and we apologize for any inconvenience caused. We have addressed the matter with the salesman and reminded our team about respecting customer boundaries. We apologize again and hope to have the opportunity to serve you better in the future.

July 04, 2023

David Clark continues to be my service writer. He listens and is an excellent liaison to technicians. This trip was a normal scheduled service. However, I had a warning to keep my hands on the ste More

by RONALD.WILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Jul 05, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We're happy to see that you had a great experience with us. We appreciate your business and look forward to years of service with you.

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