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Bakersfield Hyundai

Bakersfield, CA

4.5
2,540 Reviews

5300 Wible Rd.

Bakersfield, CA

93313

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2,540 Reviews of Bakersfield Hyundai

July 06, 2023

My car was at the dealership for 2. 5 weeks. I received different information from nearly every person I talked to and was made agreements and often didn't happen. David Clark was the More

by ALEXANDRA_EISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Rice , David Clark, Joey Cortez
Jul 06, 2023 -

Bakersfield Hyundai responded

We are truly sorry to hear about your negative experience at our dealership. We apologize for the miscommunication and inconvenience you encountered during the service of your car. This is certainly not the level of service we strive to provide to our customers. We appreciate your recognition of David Clark's professionalism, and we will address the issues you raised with our team to ensure such situations do not occur in the future. We value your feedback and would welcome the opportunity to make it up to you. If you would be willing to give us another chance, please contact us directly so we can discuss how we can better serve you.

July 06, 2023

Great experience! I am very happy with my service that I will come back in the future! More

by miriam.espinoza042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Garcia
Jul 07, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We're happy to see that you had an exceptional experience with us. We appreciate your business and look forward to years of service with you.

July 05, 2023

The service was fast. Agent explained clearly the services needed. The waiting area is pleasant. More

by cy3lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We appreciate your business and look forward to years of service with you.

July 05, 2023

Adrienne was very helpful when I dropped off my vehicle for service and Tyler was so nice and helpful when i picked it up. Great Service. More

by mireyaadame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda, Tyler Davis
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're happy to see that you had a great experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 05, 2023

Thank you to everyone that was involved with the purchase of my vehicle. Jose Galvan, Andres Lopez, Astred Garcia, and Jose Aguilar in financing. These people are amazing and at the top of the positions for More

by R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Beck, Jose Aguilar, David Clark, Jose Galvan, Astred Garcia, Andres Lopez
Jul 06, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We are so happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 04, 2023

Salesman would not leave me alone when i was just trying to wait for my car to be done serviced. He kept insisting my new car was a lemon and was honestly creepy. More

by lilyyoder64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrienne Zepeda, Sultan Haseq
Jul 04, 2023 -

Bakersfield Hyundai responded

We sincerely apologize for the uncomfortable experience you had with our salesman during your recent visit. Your satisfaction is paramount to us, and we apologize for any inconvenience caused. We have addressed the matter with the salesman and reminded our team about respecting customer boundaries. We apologize again and hope to have the opportunity to serve you better in the future.

July 04, 2023

Very professional and nice. I did not have to wait a long time for my car to be serviced. More

by CHRISTINA7337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Jul 05, 2023 -

Bakersfield Hyundai responded

Thank you for sharing this! We appreciate your business and look forward to years of service with you.

July 04, 2023

David Clark continues to be my service writer. He listens and is an excellent liaison to technicians. This trip was a normal scheduled service. However, I had a warning to keep my hands on the ste More

by RONALD.WILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Jul 05, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We're happy to see that you had a great experience with us. We appreciate your business and look forward to years of service with you.

July 02, 2023

Said my car was good just the battery kept it 3 days I ended up getting towed from Valencia to Bakersfield heft 800$ I had to pay. Thanks for screwing me over. More

by melissacastro46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Rice , David Clark, Sandro Davalos, Adrienne Zepeda, Joey Cortez, Gilbert Garcia, Tyler Davis
Jul 03, 2023 -

Bakersfield Hyundai responded

Dear Melissa, we apologize for the inconvenience you experienced with your car's battery, leading to the need for a costly tow. While we strive to provide reliable vehicles, occasional issues can arise, and we understand your frustration. We value your feedback and would like to investigate further to find a resolution. Please contact our Service Manager, George Rice, so we can discuss your concerns and work towards a solution. We apologize again for the inconvenience and appreciate the opportunity to address your concerns and regain your trust.

July 01, 2023

Appointment went fairly quickly this time. Sat and waited but tv on side was not on and no remote to turn it on. More

by SUSAN00KNIGHT7
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda
Jul 03, 2023 -

Bakersfield Hyundai responded

Thank you for your feedback regarding your recent appointment. We appreciate you sharing your experience with us. We apologize for the inconvenience you faced with the TV not being on and the lack of a remote to turn it on. We will take this into consideration and work towards improving the amenities available to our valued customers. We hope to have the opportunity to serve you better in the future.

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