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Bakersfield Hyundai

Bakersfield, CA

4.5
2,540 Reviews

5300 Wible Rd.

Bakersfield, CA

93313

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2,540 Reviews of Bakersfield Hyundai

July 14, 2023

They don’t communicate. They had my car for 7 hours before I heard anything. More

by cassie4632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrienne Zepeda
Jul 17, 2023 -

Bakersfield Hyundai responded

We apologize for the lack of communication you experienced while your car was in our service department. We understand the importance of keeping our customers informed and we regret any inconvenience caused. We are reviewing our processes to ensure this does not happen again in the future. Your feedback is valuable to us, and we would appreciate the opportunity to address any concerns you may have. Thank you for bringing this to our attention.

July 14, 2023

They were very efficient and nice with the drop off and pick up. I appreciated them bringing me my car instead of making me walk across the parking lot in the heat to get it myself. More

by l401harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda
Jul 17, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We're happy to see that you had a great experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 13, 2023

I took my car for the security update. I was not informed that the security update would impact or wreck my OEM remote start. I took the car back to have the issue looked at and was basica More

by ggonzalez10ster0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shop foreman, David Clark, Joey Cortez, Gilbert Garcia
July 13, 2023

The service was quick and efficient. Took care of my services and washed my vehicle. Tyler was very professional and easy to work with. More

by ERICK LUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Jul 13, 2023 -

Bakersfield Hyundai responded

Thank you for sharing this, Erick! We appreciate your business and look forward to continuing years of service with you.

July 13, 2023

Great place to go! Amazing service from Hyundai and so friendly and comfortable all the time More

by MARIANARODRIGUEZ33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Rice , David Clark, Sandro Davalos, Adrienne Zepeda, Joey Cortez, Gilbert Garcia, Tyler Davis
Jul 17, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We're happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

July 13, 2023

They have very good costumer service, the car was clean and nice, therefore I do recommend this dealer More

by VCAMPOSS1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Jul 13, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We appreciate your business and look forward to years of service with you.

July 12, 2023

Cost was higher than previously stated. The A/C is not as cold as before issues began, when the worker brought my car to me he mentioned that I may want to get my A/C looked at, but that is More

by moriah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Garcia
Jul 12, 2023 -

Bakersfield Hyundai responded

Thank you for your feedback. We apologize for the oversight in not offering a more comprehensive recommendation. Please bring your vehicle back, and we will thoroughly inspect and address the issue. We value your feedback and are committed to providing excellent service. We apologize for the inconvenience and hope to regain your trust. Please contact us directly so we can resolve these issues to your satisfaction.

July 12, 2023

The service was quick and efficient. They said I would get a complimentary car wash, but that did not happen. More

by Mrslibatique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Garcia
Jul 13, 2023 -

Bakersfield Hyundai responded

Thank you for your feedback on our quick and efficient service. We apologize for the inconvenience of not receiving the promised complimentary car wash. To make it right, we would like to offer you a rescheduled car wash at your convenience. We value your satisfaction and appreciate your understanding as we work to resolve this matter. Thank you for bringing it to our attention.

July 12, 2023

Easiest and convenient. This is my fifth purchase of a new vehicle and by far the easiest one I’ve ever completed. The salesman was professional and accommodating. Everyone More

by BRIAN-WHITFIELD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack Masud, Carlos Hernandez, Joe Gacad
Jul 13, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We appreciate your business and look forward to years of service with you.

July 12, 2023

Gilbert and the whole Bakersfield Hyundai service department are very professional. They respect my time from setting the appointment, drop off, progress updates and pick up. I speak highly of their More

by sticki.vicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Herrera, Jose Aguilar, David Clark, Adrienne Zepeda, Astred Garcia, Maria Perez, Gilbert Garcia, Fabiola Ortiz
Jul 12, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're so happy to see that you've had such positive experiences with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

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