Baker Nissan

In April/2011 we purchased a pre-owned 2007 Mini from your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which would not require MAJOR work within the first year of driving. We also thought that the sales process went very well. Contrary to our assumptions, we are now paying a huge bill to replace a clutch on the pre-owned vehicle you sold us 6 months ago. We had even purchased the extended warranty from you thinking that that means Baker Nissan is confident about your pre-owned vehicles. Useless assumption. We of course realise that a clutch is being considered a wear-and-tear item, however we do not understand why you should be permitted sell this vehicle with a clutch which was going to fail within 6 months of driving (note not every day either). In this situation, we do not agree with your sales manager's point of view that the life of the clutch depends on the driver -- this is not something caused within 6 months of driving regardless. We will NEVER purchase a vehicle from your store due to the sheer fact that your pre-owned sales program is obviously a misrepresentation. I pity your other customers. And after this experience with you, we will likely never consider purchasing pre-owned again either. Never say never? Easy with your store. This has been extremely disappointing. To say the least. Michele Cypress, TX More

It was my second auto from Baker, and Jessie was the sales person both times. If I live long enough to purchase my third auto, Jessie will be my sales person!! I think of Jessie as a friend, and my Ch sales person both times. If I live long enough to purchase my third auto, Jessie will be my sales person!! I think of Jessie as a friend, and my Christian brother. Nissan products have give me the best auto's I've ever own. Roy S. Davis More

The moment i got my trade in vehicle,I noticed there was a lot of things wrong with it.Its been a month now since I bought my vehicle and I am still going back over there to have parts of it fixed. Some par a lot of things wrong with it.Its been a month now since I bought my vehicle and I am still going back over there to have parts of it fixed. Some parrts they have to order and being back ordered..I can't get straight answers from the salesman that sold me the car..Called and left a message for the pre owned manager never got a call back..Many headaches and wasted a lot of my time. But I want to mention Paul Morgan that showed me Professionalism and good customer service, finally, after a month of going back and forth to this dealership.. He addressed my concerns right away, no lies and most of all he apologized for all the inconvenience that I had experienced.. Im still waiting for a part they had to order for my vehicle but I wished that I dealt with Paul Morgan all this time, he get things done..Thank you Mr.Morgan. More

Had some problems but service director Luis Castillo and service manager Larry Patterson were able to help me and work everything out. Good people to deal with. service manager Larry Patterson were able to help me and work everything out. Good people to deal with. More

Carl was very accomodating during the sales process, worked diligently to get us the "deal" we needed and was very thorough explaining our new vehicle to us after paperwork was completed... Finance team worked diligently to get us the "deal" we needed and was very thorough explaining our new vehicle to us after paperwork was completed... Finance team was friendly and helpful. The sales manager was pompous and abbrasive, but luckily our time with him was limited. When my wife returned later in the week to have some equipment added to vehicle she was shocked to find that their attitudes towards her were less friendly and less accomodating... she felt "brushed off" and as if she was an inconveinence! More

After having my car for 6 years, I realized it was time for a new one but was dreading the dealership run around I've received in the past. From the moment I walked into Baker Nissan I was treated with no for a new one but was dreading the dealership run around I've received in the past. From the moment I walked into Baker Nissan I was treated with nothing but respect. I told Vic what I was looking for and what I was offered the day before from another dealership. He went out of his way to get me what I wanted and I ended up getting an even better car and a better deal. I have to say that dealing with Baker Nissan and especially Vic, my experience was actually enjoyable :-) More

I brought my newly purchased 2004 Nissan 350Z in for an oil change and inspection. James was very professional and knowledgeable about my car. Upon inspection of the car they noticed a few minor problems a oil change and inspection. James was very professional and knowledgeable about my car. Upon inspection of the car they noticed a few minor problems and brought them to my attention. When the car was almost done he let me know and I was on my way minutes later. Thanks for the great customer service. More

The salesman went out of his way to get the exact car I wanted. But when it came time to negotiate the price of my trade, he was less than forthcoming. Several times during negotiations I felt as though th wanted. But when it came time to negotiate the price of my trade, he was less than forthcoming. Several times during negotiations I felt as though they were trying to dupe me. The finance manager was less than friendly, and was downright rude when I declined the extended warranty. More

Thanks to Asst. Service Manager, James Powell, for helping me out with my Versa - body work, steering, oil change, and strut kit. I do appreciate your time, efforts, and professionalism. You have exc helping me out with my Versa - body work, steering, oil change, and strut kit. I do appreciate your time, efforts, and professionalism. You have exceeded my expectations in every way. Thanks also to Supervisor Larry Patterson. I look forward to many more years of business with Baker Nissan North in Houston, TX. They take excellent care of my two current Nissan vehicles. More

I had a good experience with Baker Nissan. I recieved a loyalty discount as I am a repeat buyer. They had the trim, color, and interior I wanted for my Armada. I paid a little more than I wanted but over loyalty discount as I am a repeat buyer. They had the trim, color, and interior I wanted for my Armada. I paid a little more than I wanted but overall was satified. Only note I wish to express is at the time I purchased the Armada there was a recall related to air flow that I wish I had been informed about prior to purchasing. More