Back

Baierl Toyota

Mars, PA

3.7
850 Reviews

19045 Perry Highway

Mars, PA

16046

Directions

By Type

850 Reviews of Baierl Toyota

August 31, 2022

I dropped my vehicle off Thursday and got it back Tuesday. It went in to get it’s radio checked and I know they drive it for a test drive to see if the problem occurs but when I got my vehicle back a More

by Mikayla M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noah
Sep 06, 2022 -

Baierl Toyota responded

Hi Mikayla, I regret to hear about your recent experience with us. This is not the level of customer service we strive to provide and I apologize we fell short. I would like the opportunity to speak with you about this directly and hope to hear from you. Courtney Gardina CourtneyGardina@lithia.com Service Manager

August 23, 2022

Very bad experience start from 16k over price on my balance , bad title so I can't register to my name, no one returned my calls . More

by Jimzaben1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Stewart
Aug 25, 2022 -

Baierl Toyota responded

Hi Jim, I regret to learn about your experience with the vehicle you purchased and apologize for the inconvenience it has caused you. I understand how frustrating this is for you and would like the opportunity to reconcile the matter. Please contact me at your earliest convenience, thank you. Daniel Nalley DanNalley@baierl.com General Sales Manager

August 04, 2022

What a wonderful service area. Bright, clean and the staff was so friendly. This was my 10.000 mile maintenance and it went so quickly and smooth. Staff is on the ball. Cortney More

by marie Trilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Blevins
Aug 05, 2022 -

Baierl Toyota responded

We take pride in knowing that you always have a great experience with us and consistently leave our dealership impressed with our staff. We are grateful for your review and to have you as our loyal customer, Marie. We're looking forward to being of service to you again here at Baierl Toyota.

Aug 06, 2022 -

marie Trilli responded

Next time I won't forget the blueberry zucchini bread. Have a wonderful Day

July 29, 2022

I had my first recommended maintenance appointment. I had a very positive experience. Great customer service and friendly atmosphere. Thank you for the continued great service. More

by Eunicelew
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Ryder
Jul 30, 2022 -

Baierl Toyota responded

It's so great for us to see that your first maintenance appointment was a positive one. Here at Baierl Toyota, we are always happy to provide great service. Thanks for being a loyal customer and for contributing your 5-star feedback.

July 26, 2022

Did scheduled maintenance that I was unaware of, thanks. And it was covered under my Toyota care plan. More

by mmross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 26, 2022 -

Baierl Toyota responded

Hi there, thank you for taking the time to visit our Baierl Toyota service team and leaving us with your 5-star review. We hope to see you again down the road.

July 25, 2022

Offered suggestions on maintenance during inspection and oil change but did not pressure me since they did not affect inspection. More

by Me.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano, Bryan Ferguson, Sharon McRickard, Douglas Barnes, Darshele Johnson, Albert Kallon, Lee Welch
Jul 25, 2022 -

Baierl Toyota responded

Our Service Team always strive to ensure our customers are informed during their servicing visits here at Baierl Toyota. Thank you for choosing us to assist you with your maintenance inspections and oil change. We look forward to assisting you again.

July 24, 2022

I continue to have a great experience every time I come to Baierl Toyota in Mars. All the employees are kind and approachable. More

by justbosco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 26, 2022 -

Baierl Toyota responded

Hello, we appreciate the time you took to leave such a great review for the team here at Baierl Toyota. We are so pleased to know that you have a great experience each time you come in.

July 23, 2022

Only an oil change this time, but I bring my Highlander back here because I like the service and can depend on it being done promply and correctly the first time. Good techs. Andy Rider took care of me More

by AHR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Rider
Jul 26, 2022 -

Baierl Toyota responded

Hello, thank you for your continued trust in our Baierl Toyota service team for your Highlanders service needs. Andy and the team appreciate your kind words and we look forward to seeing you at your next visit!

July 22, 2022

Dealer was ready for appointment. Car was serviced in a timely fashion. Work completed. Thank you. More

by cherold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Jul 26, 2022 -

Baierl Toyota responded

Hello, thank you for choosing our Baierl Toyota team for your vehicles maintenance needs. We look forward to seeing you at your next visit to earn your fifth star!

July 17, 2022

Good experience except that I froze while waiting. No need for the waiting area HVAC to be set on freezer setting. my appointment was for 9:30, arrived ten minutes early, was finished around 11:45. C More

by franfernald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't recall the young man's name
Jul 20, 2022 -

Baierl Toyota responded

Hello, we appreciate you sharing your feedback. We apologize you were cold during your visit and will share this with the rest of our team. Thank you for giving us the opportunity to care for your vehicle. Let us know if there is anything else we can help with in the future!

...
5
...