Baierl Toyota

Just left this joke of a dealership. Came to look at a Just left this joke of a dealership. Came to look at a car, emailed at around noon and Jay Barney (who had poor reviews per their own customer websi Just left this joke of a dealership. Came to look at a car, emailed at around noon and Jay Barney (who had poor reviews per their own customer website) says the car is still available. I email him at 12:21 and say “cool I’ll be there by 6, I get off at 5.” I make the 30 minute drive and get there and this bozo looks dead at me without even asking if I needed help. A black salesperson does. He gets Jay and he comes out and says “did you get the email I sent you? I emailed you a couple of minutes later and said the car sold.” So ESSENTIALLY when you emailed saying the car was available you never had confirmation, you just said it because it sounded good. I provided this guy with my phone number to text and he NEVER emailed me nor texted telling me the car sold. How did i get all of your other emails and not the most important one. Cars sell everyday but don’t waste my time if the car isn’t available. He then goes to his computer and says “yeah I emailed you at 12:15 saying the car sold.” My email to him providing my phone number and confirming the time I’d be there was sent at 12:21. How does that make sense ? Lol I received no further emails from him after he confirmed the vehicle was still available. The dealership may not be too bad but Jay Barney is a joke and makes it appear that way. More

had to tow the car in. Received a prompt call on Monday morning. Service was completed that day. Courteous and efficient and dependable. Would recommend. morning. Service was completed that day. Courteous and efficient and dependable. Would recommend. More

Great except for the waiting area. I was disappointed to see that wearing masks in the waiting area was not being enforced. A woman sat there without her mask, but put it on when sh I was disappointed to see that wearing masks in the waiting area was not being enforced. A woman sat there without her mask, but put it on when she was leaving!!!! There was no reason for this!!!!! I would have left myself, but it was raining at the time. More

8/10/2020 Prius Recall for Software Upgrade I had my 2015 Prius in for a recall upgrade to the software. Service also performed an alignment check and multi-point inspection which was nice. Ev I had my 2015 Prius in for a recall upgrade to the software. Service also performed an alignment check and multi-point inspection which was nice. Everything went smoothly. I was very happy with the service. More

Excellent Customer Service State Inspection - let me know some things I needed, but didn't need to pass inspection. Doug suggested I delete my iPhone from Bluetooth and reinstal State Inspection - let me know some things I needed, but didn't need to pass inspection. Doug suggested I delete my iPhone from Bluetooth and reinstall as I was having issues. More

Routine maintenance Work done quickly while I waited . Clean waiting room. Staff was friendly enough. I have had Toyota’s for the last 20 years and always use this deal Work done quickly while I waited . Clean waiting room. Staff was friendly enough. I have had Toyota’s for the last 20 years and always use this dealership. I am usually satisfied with the service. More

repairs Bryant Yensen did a great job ordering in parts and taking care of repairs all in a timely manner. He also worked with me on getting the cost down, Bryant Yensen did a great job ordering in parts and taking care of repairs all in a timely manner. He also worked with me on getting the cost down, the repairs were pretty expensive. More

Most were wearing masks, but some were not. I felt uncomfortable. Service was good and processing was good. Done efficiently and timely, and courteously. Thanks uncomfortable. Service was good and processing was good. Done efficiently and timely, and courteously. Thanks More

have never dealt with such ignorant salesman in my life. We made an arrangement 4 days prior to driving 6 hours to purchase a Sequoia. When we finally got there, the car was absolutely disgusting. We made a We made an arrangement 4 days prior to driving 6 hours to purchase a Sequoia. When we finally got there, the car was absolutely disgusting. We made an appointment with a specific person, who called off the day of the visit and failed to tell anyone else we were coming. So the vehicle was not detailed or serviced when we got there. The first ignorant comment was, "You should have notified us that you were coming." In addition, we had all financing with our credit union dealt with before we wasted our time driving there. All they had to do was fax the vehicle order to our bank and the bank would fax an Intent to Deliver Payment and would FedEx Priority Overnight ship the check to them. The payment would have been delivered by 10am the next day. They absolutely refused to do so. The salesman pointed at the Sequoia and said "That vehicle is not leaving this lot until the check is in my hand." They do not care about their customers. All the want is the money. I have always purchased vehicles this way and I have always left the dealership in the vehicle the same day. They suggested we finance through them. After sitting there with a restless 5 year old for over 3 hours, we finally just left. I would never suggest anyone deal with this dealership. More

Was very pleased with scheduling, and the time I was told exceed what I was told very happy. Thanks for a quality experience, my husband and I used to work in the car business this was very seamless experie exceed what I was told very happy. Thanks for a quality experience, my husband and I used to work in the car business this was very seamless experience. Thank Kathy Zychowski More