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Baierl Toyota

Mars, PA

3.7
849 Reviews

19045 Perry Highway

Mars, PA

16046

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849 Reviews of Baierl Toyota

August 08, 2020

Excellent Customer Service State Inspection - let me know some things I needed, but didn't need to pass inspection. Doug suggested I delete my iPhone from Bluetooth and reinstal More

by bcvokes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Pajewski, Douglas Barnes
Aug 11, 2020 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, Shawn Crow, Service Manager

August 04, 2020

Routine maintenance Work done quickly while I waited . Clean waiting room. Staff was friendly enough. I have had Toyota’s for the last 20 years and always use this deal More

by Ginny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano
Aug 06, 2020 -

Baierl Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Shawn Crow, Service Manager

August 03, 2020

repairs Bryant Yensen did a great job ordering in parts and taking care of repairs all in a timely manner. He also worked with me on getting the cost down, More

by garyday33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Yensen
Aug 05, 2020 -

Baierl Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Shawn Crow, Service Manager

July 26, 2020

Most were wearing masks, but some were not. I felt uncomfortable. Service was good and processing was good. Done efficiently and timely, and courteously. Thanks More

by Cthutch
Recommend Dealer
Yes
Employees Worked With
don't know their names, Douglas Barnes
Jul 28, 2020 -

Baierl Toyota responded

Thank you for providing this feedback on your recent visit. I'm happy to hear that the service was completed in a timely matter. I will share your comments with our team. Let us know if you have any other automotive needs in the future. Take care, Shawn Crow, Service Manager

July 22, 2020

have never dealt with such ignorant salesman in my life. We made an arrangement 4 days prior to driving 6 hours to purchase a Sequoia. When we finally got there, the car was absolutely disgusting. We made a More

by qrockhold
Recommend Dealer
No
Employees Worked With
Jordan Smith, Brett McNeill, Brad Pavlik, Jon Osman, John 'Ringo' Saunders, Adam Kukic, Daniel Boyd, Clifford Matthews, Robert Sedney, Douglas Ward
Jul 24, 2020 -

Baierl Toyota responded

On behalf of Baierl Toyota, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further please do not hesitate to contact me directly. Sincerely, Daniel Nalley, General Manager

July 21, 2020

Was very pleased with scheduling, and the time I was told exceed what I was told very happy. Thanks for a quality experience, my husband and I used to work in the car business this was very seamless experie More

by jkz05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Jul 22, 2020 -

Baierl Toyota responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Baierl Toyota again! Take care, Shawn Crow, Service Manager

July 17, 2020

Great sales experience We needed to purchase a truck to tow a camper. We had a great sales experience. The sales staff was knowledgeable and friendly. We received a far More

by thekimpels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Harrison
Jul 17, 2020 -

Baierl Toyota responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Daniel Nalley, General Manager

Jul 17, 2020 -

Baierl Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Daniel Nalley

July 17, 2020

Excellent customer service! Cliff and Kevin made our new car buying experience extremely satisfying and provided us with excellent customer service! Would highly recommend Bairl More

by laggabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Covert, Clifford Matthews
Jul 20, 2020 -

Baierl Toyota responded

We cannot thank you enough for your wonderful review of Baierl Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Daniel Nalley, General Manager

July 14, 2020

Very prompt service department. We scheduled a fuel pump recall and final Toyota Care 25,000 check up! Very pleased 😀 with our service experience. Our vehicle was actually finished before the time they q More

by doyle5
Recommend Dealer
Yes
Employees Worked With
Bryan Ferguson
Jul 15, 2020 -

Baierl Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Shawn Crow, Service Manager

July 04, 2020

Glad to see BRAD back :-) Everything went well as usual. Handled in very professional manor. Very aggressive dealership ready to help.. Continually upgrading and improving to More

by Bill D
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Pavlik, John 'Ringo' Saunders, Bryan Ferguson
Jul 08, 2020 -

Baierl Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shawn Crow, Service Manager

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