Baierl Ford

Hassle Free Buying Experience From sales through finance all the way through letting us know how to operate all the new gadgets in our new vehicle is was a great experience. We c From sales through finance all the way through letting us know how to operate all the new gadgets in our new vehicle is was a great experience. We could not be happier with the purchase. More

painless i can not say enough about my visit from the start to the end. I purchased an extended warranty, oil changes and tire repair even though i live over i can not say enough about my visit from the start to the end. I purchased an extended warranty, oil changes and tire repair even though i live over a half hour away. I had a great experience and will definatley make the trip for another vehicle. More

Everything Good Went looking for a F150 Platnium. Patrick was helpful and very knowledgeable. When we decided to buy he made it easy and easy which we find importan Went looking for a F150 Platnium. Patrick was helpful and very knowledgeable. When we decided to buy he made it easy and easy which we find important. Patrick went over the vehicle in detail and helped us set things up. Kevin reviewed everything in finance and made decisions easy. More

overall bad experience with Service/Body Shop I took my car to have major collision repaired. Things started off very well as my insurance company was had an agreement with the dealership and acce I took my car to have major collision repaired. Things started off very well as my insurance company was had an agreement with the dealership and accepted their repair quote without question. My insurance company also was very quick to arrange a loaner car if needed. Initially, I did not think i would need a rental car, but after a few days, it seemed it would make the process easier as the repair was going to take about three weeks. I picked up the rental car and this is the last part of the story that went well.... I received a call from the dealership around the time I was expecting the car to be completed, this was on a Friday. The body shop manager told me the car was not complete and that they had one remaining part that needed replaced, and that it would be delivered the next Monday so the car should be completed Monday or Tuesday, but that they would call me when it was finished. I had an emergency trip out of state for the Monday, but would be back in the evening or Tuesday latest. I never received a call telling me my car was finished, but instead a call on late Monday afternoon from my insurance saying the repair had been completed on the Friday - this was a recording, so could not speak live to anyone immediately. So now, i have to start making calls to both the dealership and the insurance company to sort this out as their message was that I would now be responsible for the rental cost while still not ever getting a call saying my car was finished. I tried calling the dealership using the on-line phone number listed and each time got the automated sales line. Each of the six times i called, i got someone live, who either transferred me to an extension that just hangs up on you, or promised i would be called back. Never got a single call back, this was very frustrating. I finally got hold of the insurance company who said there would be an extension, but the car needed returned immediately. I finally got hold of the body shop manager who told me that in fact they did finish the car on the Friday after hours, but did not try to call me. I scheduled time to go pick up my car, the work they performed did look very good, with the exception of a scratch which they sprayed over, making it look terrible. I complained and the manager said they would fix the issue, to just bring the car back and it would be taken care of. Once home, i discovered the lights on the rear of the car (where the damage occurred) were not working correctly. I dropped the car back for my repairs to be performed. A week later they call me to tell me that they will not fix the scratch but can look at the lights. Finally fed up, i told them not to bother, that i would take it to another shop and pay to have the problems fixed on my own. Overall, think they could have handled this much better, they just don't seem to care about good old customer satisfaction... No one ever asked be about the disconnects or fails to call back, they just seemed to blame me for not having a right number, but in fact never asked what number i was dialing or how i got it. I will never go back and when I need a new car (probably next spring) I know where not to go! More

Love my Explorer I do think you have to go into a dealer with your eyes .Ask all the possible questions. Patrick is very helpful.He seems to be a no nonsense sale I do think you have to go into a dealer with your eyes .Ask all the possible questions. Patrick is very helpful.He seems to be a no nonsense salesman. Love the quick lane service.They have accommodated me even though I thought the task may be impossible. More