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BMW of Wilmington

Wilmington, NC

4.9
450 Reviews

4920 New Centre Dr

Wilmington, NC

28403

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450 Reviews of BMW of Wilmington

May 28, 2021

Just bought my Ford Expedition for BMW of Wilmington, and I couldn’t ask for better staff to help me! Roman was friendly and helpful from first contact, all the way through the purchasing process. I couldn’t More

by shmac1717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Guevara
Jun 03, 2021 -

BMW of Wilmington responded

Thank you very much!

May 27, 2021

My salesman Person 21 May 2021 was"Roman Guevara and our My salesman Person 21 May 2021 was "Roman Guevara and our Genius was Yeshua “Roman was great salesman convincing and professional small world we both More

by Hassan4606
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie McDonough, Kate Zanone-Hill, Roman Guevara, Yeshua Kaye
May 27, 2021 -

Hassan4606 responded

Great customer service and professional service Manager was very knowledgeable and explained to me everything I need to know my new vehicle my service clerk female was very humble with great attitude

May 27, 2021

Great service from Roman and the people at BMW Wilmington. We are very pleased with the car we got and even more excited about the features. More

by Decarleo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Guevara, Yeshua Kaye
Jun 03, 2021 -

BMW of Wilmington responded

Thank you for your business!

May 24, 2021

Nobody wanted to listen in service didn't diagnose problem said car was fixed drove it half block same problem got charged for something that didn't come close of fixing problem car never cut off just More

by Larry.neuwirth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg
May 28, 2021 -

BMW of Wilmington responded

The vehicle was towed in because it shut off while driving and would not restart. We repaired the vehicle to get it started. Once the vehicle was running we determined there were additional items causing the engine light to illuminate and an audible exhaust leak. We explained this and the client declined any further diagnosis. The vehicle was towed in not running and the vehicle drove out. The requested items were repaired.

May 28, 2021 -

Larry.neuwirth responded

the vehicle never shutoff it went into limp mode

May 22, 2021

This is our 5th vehicle acquired from this dealership. We are always welcomed and the sales team is most accommodating and willing to negotiate, especially with loyal repeat customers. Everyone on the s More

by chuckmal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Holland from the Finance Dept. 5 stars, Alan Shapiro, Yeshua Kaye
Jun 03, 2021 -

BMW of Wilmington responded

We appreciate your continued loyalty! It's always a pleasure to assist you.

May 18, 2021

Our salesman was Terry and our Genius was Yeshua. Both of these men were excellent. Terry got us the car we wanted and the price.. It was smooth sailing all the way. I am 'technically challenged' and Y More

by vic
Recommend Dealer
Yes
Employees Worked With
Terry Wood, Yeshua Kaye
Jun 03, 2021 -

BMW of Wilmington responded

Thank you for taking the time to leave us a rating!

May 17, 2021

Alan, Yeshua and BMW/Porsche Of Wilmington staff are awesome! They are very trustworthy, communication was quick and clear, final price was exactly as negotiated, and very attentive to our needs. Purcha More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Shapiro, Yeshua Kaye
Jun 03, 2021 -

BMW of Wilmington responded

Thank you, Kevin!

May 14, 2021

Customer service is great at BMW of Wilmington. I appreciate how the smoothly the purchase of my X3 went. Thank you, Alan Shapiro, for your expertise. Taylor (genius) was great to work with as a More

by MasonX3SUV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor (genius), Alan Shapiro
Jun 03, 2021 -

BMW of Wilmington responded

It has been a pleasure to assist you!

May 14, 2021

Roman Guevara was our salesman and is a very courteous, professional rep for BMW of Wilmington. We test drove three different cars before making up my mind and buying one of them. First time BMW owner an More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Guevara
Jun 03, 2021 -

BMW of Wilmington responded

We are so excited to welcome you into the BMW family!

May 07, 2021

I stopped by BMW dealership while car shopping A huge thank you to Roman and Cece for their roles in helping me through this process. More

by armallette
Recommend Dealer
Yes
Employees Worked With
Roman Guevara, Cece Schweighardt
Jun 03, 2021 -

BMW of Wilmington responded

It's our pleasure! Thank you for also leaving a review!

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