BMW of Wilmington

This being my 40th new car that I purchased it turn out to be a mess. I built my new car and asked for only three items and 1 included a heated steering wheel. I ordered the package that I thought had t to be a mess. I built my new car and asked for only three items and 1 included a heated steering wheel. I ordered the package that I thought had this item and told the salesman that the heated steering wheel is a must. Guess what no heated steering. No one went over the purchase order with me line by line to make sure I had all the items that I wanted. We also did not get a spare tire and did not know that we had to order one , but on the website I saw no where to order this item. No one told us that we do not get spare tires unless we order them. Again where on the website where do I order this item. I really wished I had more help ordering my BMW since I have never ordered a new car. I have always brought off the lot. It is disappointing that I did not get everything I wanted and had no help. I do want to give a shout out to the Luke who has been so helpful setting up my BMW and showing me all the bells and whistles on my car. More

Super friendly staff. Mr Tom is the best, willing to go above and beyond for his customer! Mr Tom is the best, willing to go above and beyond for his customer! More

I've been buying BMW's for 15+ years - and this was by far the best experience I've ever had buying one while dealing with Gareth Jesina at BMW of Wilmington. I contacted Gareth in early January to purcha far the best experience I've ever had buying one while dealing with Gareth Jesina at BMW of Wilmington. I contacted Gareth in early January to purchase a 2022 4 Series - and with the limited amount of new cars available on the lot - he recommended I custom order one from the factory to get exactly what I wanted. He is VERY knowledgeable and I never felt pressured to make a purchase or get anything I didn't want. As the car went through production, to shipping, to arriving at the dealership - he was texting or calling to give me updates every step of the way. I believe BMW of Wilmington has some of the best staff all around that I've ever encountered - but purchasing my car through Gareth was the best decision I could have made. I would also like to highly recommend Ronan as your BMW Genius when you pick up your car - I was already pretty familiar with the car / iDrive system - but he walked me through every detail of getting the car setup and customized exactly how I wanted....Long story short, you can't go wrong buying a car with Gareth! More

Purchased a new BMW X5 from Roman Guevara. Very knowledgeable salesman and a great experience!!! Very knowledgeable salesman and a great experience!!! More

I purchased a Range Rover and Roman G was excellent to work with. He contacted me immediately with a video of the vehicle. He wasn’t pushy, but very kind and made sure we had a great buying experience. We work with. He contacted me immediately with a video of the vehicle. He wasn’t pushy, but very kind and made sure we had a great buying experience. We would definitely recommend Roman and BMW of Wilmington! More

I just built a 2022 430i Gran Coupe with Roman back in October, I can't say enough about how helpful and super friendly he was. The car took a while to get here (out of everyone's control right now) but i October, I can't say enough about how helpful and super friendly he was. The car took a while to get here (out of everyone's control right now) but it finally arrived last Friday and all I can say is WOW, it was SO worth the wait! Thank you Roman!!! You are A+++++! More

I was recently in search for a pre-owned X3 M40i and as I am in the Charlotte area it was proving hard to find a good example at a reasonable price so I extended my search nationwide. I had been communicatin am in the Charlotte area it was proving hard to find a good example at a reasonable price so I extended my search nationwide. I had been communicating with a few dealerships but none seemed to want to work with me since I was out of town and had a trade in. I gave BMW of Wilmington a cold call and I was lucky enough to have Chad Muncy answer. He quickly found the car I was interested in and sent me a detailed video of the car and even highlighted any blemishes he could identify as it was pre owned and he knew I couldn’t see it in person. He understood my situation with being out of town and was able to quickly put together a deal for me and answered all my questions. He stayed in constant contact and I was able to have a deal done and a deposit made before other dealers even got back to me. I drove out to the dealership the next day and had a painless experience. My car new car was clean and waiting out front and Chad met me in the parking lot when I arrived. I was able to sign all my documents and be on my way home in an hour. Chad even installed my roof rack cross bars on the new car while I signed some paper work. They offered a reasonable price on my trade in and a great price on the new car so I couldn’t be happier with the experience. I would recommend dealing with BMW of Wilmington and specifically Chad if you are looking for a new car! I certainly will be back. More

Great experience buying a vehicle from BMW of Wilmington. Our sales person (Roman) was very personable, knowledgeable and helpful. Would definitely recommend. Our sales person (Roman) was very personable, knowledgeable and helpful. Would definitely recommend. More

Excellent customer service. Very knowledgeable about the products and help to manage customer‘a expectations. Very knowledgeable about the products and help to manage customer‘a expectations. More

I've had great service from this dealership for years, but recently I provided them with a special challenge. I purchased a new car, turning in a leased one as well as trading in a family car. Alan Shapir but recently I provided them with a special challenge. I purchased a new car, turning in a leased one as well as trading in a family car. Alan Shapiro was great at managing the process and made the paperwork as painless as possible. More