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BMW of Westlake - Service Center

Westlake, OH

4.7
1,798 Reviews

1,798 Reviews of BMW of Westlake - Service Center

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November 19, 2024

Great facility, great staff. They have all the latest products and services that bmw offers More

by llabenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

BMW of Westlake responded

Thank you for sharing your positive experience!

November 19, 2024

Andrew in the. Service dept always goes beyond in providing complete and curteous service and attention to detail More

by RWSCS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

BMW of Westlake responded

We're so happy we were able to help you out!

November 19, 2024

Cory & the service team are very response, efficient, and timely with their repairs. Communication is fantastic! More

by CJTAKES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Easy to deal with and competitively priced. Always do it right the first time. Good to buy from too! More

by rgneumann17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

November 17, 2024

Well organized, efficient, very nice physical plant-appointment process was a breeze and the work was done quickly. More

by WBR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

November 17, 2024

I have been very please with BMW dealership at Westlake and Middleburgh Hts. for about 17 years now. The service desk always is available to service my car as well as answer any questions. The work on my c More

by urrutiaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

November 15, 2024

Cory is a wonderful service dept host. He is always very kind! Thank you always! More

by Rosie.biggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

BMW of Westlake responded

Hi Rosie, thank you so much for your positive comments about BMW of Westlake!

November 15, 2024

Brittany , John …. . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previou More

by TarekDbouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

BMW of Westlake responded

Tarek, we're so glad that we were able to go above and beyond your expectations! Hi Tarekdbouk, we are very happy to have provided you with such a positive experience!

November 15, 2024

I’ve been to BMW Westlake a handful of time so far now and I have always been thoroughly impressed at the kind customer service experience. More

by Rosie.biggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

BMW of Westlake responded

Rosie, reviews like this give us motivation and help us ensure we provide high-quality care.

November 14, 2024

Everyone was very nice professional. The car was timely. Repaired all communications were also timely. More

by MARGOLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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