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1,797 Reviews of BMW of Westlake - Service Center
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December 03, 2024
Excellent customer service. I Love the videos showing me exactly what's going on with my car. I Love the videos showing me exactly what's going on with my car. More
by THURMAN.CAMPBELL721
Verified CustomerEmployees Worked With
December 02, 2024
Matthew was very attentive and pleasant even though my vehicle wasn't able to be fixed. vehicle wasn't able to be fixed. More
by LMCDOWELL
December 02, 2024
My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my car or when it will be fixed. More
by KTMC9292
Employees Worked With
December 02, 2024
I am very pleased with your service center. Very efficient and always do a great job Very efficient and always do a great job More
by FW
Employees Worked With
December 01, 2024
Very professional, very accommodating to my needs and questions. Also have top-notch technicians. Thx questions. Also have top-notch technicians. Thx More
by JGEMP.CLE
December 01, 2024
Blew out my tire & the BMW team at Westlake helped me get back on the road. Great service. Thanks Drew! back on the road. Great service. Thanks Drew! More
by NANCY.HUDAC
Employees Worked With
December 01, 2024
The dealership reached out to me to have my oil changed, notifying me the service was due. I asked how much it was. They told me it was $130 plus tax. When I showed up to have the oil changed, they then tol notifying me the service was due. I asked how much it was. They told me it was $130 plus tax. When I showed up to have the oil changed, they then told me That I was due for a cabin filter, another filter and some other service. They knew each of these was due when they emailed me about the oil change. They wanted an additional $450 for the other services. I was furious that they did not raise that when they contacted me for the oil change. Clearly, they were luring me in with the price of an oil change in hopes that I would buy other services that were due. I will be going to another dealer next time. further, their work order sheet said they did not warrant their services. It said everything was being provided “as is.” When I asked why they would not warrant that they would do the service properly, they said that they did warrant their labor. When asked where that warranty was, no one knew. They contacted the manager and he didn’t know either. It all appeared to be a lie. I won’t be going back. More
by Conniemoonmane
Employees Worked With
November 28, 2024
Matt was a great service advisor. Pricing was fair. Great loaner. Great service tech. All around great experience Pricing was fair. Great loaner. Great service tech. All around great experience More
by Cliff
Employees Worked With
November 26, 2024
I love working with Service at BMW of Westlake, but their sales team could be more competitive with other dealerships. sales team could be more competitive with other dealerships. More
by SAMMANSOUR5
November 25, 2024
There’s nothing nice that I have to say. This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here wh This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here when I asked him not to sometimes we try to give second chances, but this was a third and just unpleasant or if not more of the first. Your practices are unethical also and I’m sure you know what that is. More
by DUNCANC928
