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BMW of Westlake - Service Center

Westlake, OH

4.7
1,797 Reviews

1,797 Reviews of BMW of Westlake - Service Center

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December 06, 2024

Communication was great and repairs were provided as promised. Outside of the car was cleaned so it looked great at pickup. More

by charles_haliburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Cory always does an excellent job for me when I take my car in for service. More

by MCNAMARA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 06, 2024

Always a pleasure dealing with BMW Westlake. They are true professionals. Always courteous and friendly. More

by Dr. Brian Yee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Scheduled service, prompt response and appointment and car service completed while I waited in exact time ! More

by gc3parma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caruso
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 06, 2024

Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this More

by Primrose
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Primrose, thank you so much for the positive review!

December 05, 2024

The service department always does a great job. Andrew took care of me this time. Every step was excellent. Brittany and Cory have helped me in the past. Both excellent. More

by DINOMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

December 04, 2024

Second car bought at BMW of Westlake and second great experience . Kelly went above and beyond and Ian was extremely helpful helping me set up my new car . More

by jtcomella62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 04, 2024

Professional, good team, attendance, very well prepared. Team at West Lake were very polite and explained to me all details may car had. More

by Heriberto Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Westlake responded

Heriberto, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Westlake!

December 04, 2024

Everything went smoothly, Matthew was great in handling all the needs . Great service. Thank you. More

by ZHAYEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 03, 2024

I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. More

by John L BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Westlake responded

Hi John, we are very happy to have provided you with such a positive experience!

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