Back

BMW of Westlake - Service Center

Westlake, OH

4.7
1,999 Reviews

1,999 Reviews of BMW of Westlake - Service Center

Sort by
April 29, 2025

Very clean, nice waiting area, conducive to working. Appreciate the beverages while waiting for my car More

by NLMULL714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

April 29, 2025

Outstanding dealership! I return to purchase because of your wonderful service department! Professional Respectful Efficient More

by KVELTRI
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 02, 2025 -

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

April 28, 2025

Prompt communication. Very helpful. The communication was transparent. Cory was very helpful and answered my follow up questions clearly. More

by EKELLER2715
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
April 27, 2025

Greta It was great. No issues and my car was taken care of quickly It was great. No issues and my car was taken care of quickly and with care More

by Laurenmassaro123
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Apr 30, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 27, 2025

I’ve with BMW Westlake/Middleburg Hights for 18 years and I have been very satisfied with their service department. Easy to communicate with them, easy to get an appointment and they always do the work in my More

by urrutiaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

April 24, 2025

They did everything I asked. Very professional. I like the video survey they send to document condition of tires and brakes. More

by THADcv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

April 23, 2025

Brittaney goes above and beyond and is so helpful. We've been customers for 17 years. More

by MELANIPOLK
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Apr 25, 2025 -

BMW of Westlake responded

Melani, thank you so much for the positive review!

April 23, 2025

Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. More

by JOEBAHHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

BMW of Westlake responded

Joe, your satisfaction is our top priority.

April 23, 2025

Did what they said they would do and my my wait time very comfortable with a nice lounge area. More

by SAM.R.BARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

BMW of Westlake responded

Sam, we are so pleased you enjoyed your visit to BMW of Westlake!

April 22, 2025

The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More

by THURMAN.CAMPBELL721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
4
...