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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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June 19, 2024

Easy to schedule. Sent a video of what they looked at and delivere when promise. More

by GLENROEBUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

BMW of Westlake responded

Glen, thank you so much for the positive review!

June 19, 2024

Simply the best. Always great service. Staff is professional, knowledgeable, courteous and friendly. I will be back More

by gusstamatis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 17, 2024

A good, courteous experience. WiFi is good, and there is coffee. It was quiet enough to work. More

by S.FAULSTICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 16, 2024

Awesome job Brittany lovely personality she get the job done! Keep up the good work! More

by VICKI.CLAYTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of Westlake responded

Vicki, thank you so much for the positive review!

June 15, 2024

Good service and communication throughout. Negative thing is no rental car available for customer. Thanks More

by PKBJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2024

BMW of Westlake was a really nice experience, Cory in the service department was friendly and informative. More

by OPIE198098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2024

Are you bringing my boss cards here, always excellent experience professional and efficient and get the job done right. Britney goes above and beyond to get the job done in the best way possible. Thank More

by EVAATIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2024

Staff were helpful, Everything went smoothly. Appreciated the shuttle home and back. Drivers were friendly and helpful! More

by DHORN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

BMW of Westlake responded

Dhorn, thank you so much for the positive review!

June 12, 2024

Had my tire punctured and they took care of my tire problem quickly that same day! More

by David T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Westlake responded

Hi David T, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

June 11, 2024

The customer service was wonderful, quick and friendly. I really appreciate the complimentary car wash thank you BMW of Westlake! More

by LL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Westlake responded

Ll, thank you so much for the positive review!

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