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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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August 13, 2024

No delay in dropping my car off and getting a loaner to use for the day. Andrew was very helpful explaining the process and upselling me an oil change package- More

by Connole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 10, 2024

Cory and Ian are super helpful and always have my back and the sales cashiers are very nice. Nice, clean lobby. More

by GOODELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2024

Thanks for the great service and the communication provided for my vehicle repair. Andrew provided detailed about what was causing the issue with my vehicle and got it repaired in a timely manner. More

by Sherryk4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Sherry, reviews like this give us motivation and help us ensure we provide high-quality care.

August 07, 2024

BMW of Westlake always keeps my car in check. Always on time too. They let me know when something will need to be done and howl long I can wait to get the next service done. More

by LORIDAG1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

August 06, 2024

Service was efficient and informatice. Service consultant was great. Much appreciate the loaner car availability. More

by Jon P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 06, 2024

Great service availability and customer service. They offer loaners and have a very comfortable area if you decide to wait for your vehicle. I really liked the video review of my vehicle service. It More

by LPG3099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 06, 2024

Maintenance check up was completed in a timely matter and an upgraded car was provided More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 06, 2024

The device is consistently excellent. My questions, when I have them, are always answered immediately and thoroughly. More

by L. Bloom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Tthank you; we appreciate your feedback!

August 06, 2024

Great follow up and timely updates before during and after the scheduled service. Nice work More

by SDJANAS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 03, 2024

He got all my info, signed me in took note of my other issue. Stated one of my issues would cost 195 dollar to look at, I agreed to pay. Battery got changed, top got lubed...all good. More

by WEDONGES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

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