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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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August 30, 2024

Brittaney was very, polite, professional, and for my first time at this dealership, made me feel very comfortable. The staff and dealership was everything I would have expected from a BMW dealership...a More

by JCADAMS7
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of Westlake responded

Tthank you for the high star rating!

August 30, 2024

Brought my car in for a tire leak and there was some issues with finding my tire/wheel warranty. Service department was very helpful and got in contact with Allstate and resolved the issues. More

by SOEUMSOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 29, 2024

Very professional and courteous staff. The facilities are very clean and welcoming. Will go here whenever need be. More

by REWARD8604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar the Technician
Aug 31, 2024 -

BMW of Westlake responded

Tthank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 28, 2024

Cory is very nice to work with and everything was done very well. Person to pay was also nice. More

by Renee Beaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW of Westlake responded

Renee, thank you so much for the positive review!

August 28, 2024

Still waiting for recall parts to finish repairs, in hopes it will resolve problem. If not will start from scratch to review the issue with service. More

by bmw4mpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

August 28, 2024

I came for a recall repair on my Z4 and I was treated like royalty! Very nice service and dealership! More

by pastorjohn1706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

August 28, 2024

Very nice and prompt. Answered all the questions I had. Explained everything clearly. Good job. More

by PSTANTON002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW of Westlake responded

We really appreciate your feedback!

August 27, 2024

BMW of Westlake does excellent work. Their service department is top notch. They finish the work in the estimated time and the prices are competitive with local garages. More

by JEZUZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

BMW of Westlake responded

Hi Jezuzek, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 27, 2024

Great to work with and nice waiting room. Was informed all the time. Highly recommended. More

by Tucson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

BMW of Westlake responded

Tucson, thank you so much for the positive review!

August 27, 2024

Was thrilled to have an awesome service center finally. Such a nice change from Cleveland bmw. They are awful. Instead of rude and incompetent westlake bmw was friendly efficient and competent. Most defin More

by trsoed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

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