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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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September 21, 2024

Very curteous staff, prompt, quality service. comfortable waiting area. Will continue to use in the future More

by RKING20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Tthank you; we appreciate your feedback!

September 21, 2024

This service was just as good as the last one a couple of weeks ago. More

by PATRICIAYHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Hi Patricia, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

September 21, 2024

Quick and seamless service. I would recommend to anyone that values efficiency and good communication. Thanks! More

by STUARTRAYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Hi Stuart, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

September 21, 2024

Service and parts have always been great to me, especially corey and matthew. Fifteen words, now seventeen More

by SCOTT.LEWIS189
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Hello Scott., thank you; we appreciate your feedback!

September 21, 2024

Well treated and professional. Highly recommended and will very happy to be working with the folks in service. More

by Tucson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Tucson, thank you so much for the positive review!

September 19, 2024

The staff are professional, expert, reliable, and pleasant. I have complete confidence in them and have consistently been pleased with service. John Caruso in sales is excellent. More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

BMW of Westlake responded

Collin, thank you for sharing your positive experience!

September 18, 2024

Great service, took my car in at my scheduled time. My car was done and ready to go in far less time than what was promised. More

by PATRICIAYHUGHES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

BMW of Westlake responded

Patricia, we really appreciate your feedback!

September 18, 2024

Very customer friendly and accommodating. Service area is very efficient and communicates well with their customers. Recommend this BMW dealership More

by TNAVIN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

September 17, 2024

Coary Thanks - excellent service and I really appreciate all your professionalism and dedication to help me fix my X5 More

by SUMIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

BMW of Westlake responded

Sumit, reviews like this give us motivation and help us ensure we provide high-quality care.

September 17, 2024

Prompt service. They are eager to help. Friendly staff. They give suggestions but no high pressure! Smile goes a long way! More

by Vanessa E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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