BMW of Westlake - Service Center

Kevin was completely customer attentive as I needed a new tire late on a Friday afternoon right before they closed. He provided thoughtful advice and a speedy installation that I appreciated. Without his de tire late on a Friday afternoon right before they closed. He provided thoughtful advice and a speedy installation that I appreciated. Without his dedication, I would not have been able to get back to the side. Great job! More

Matt did an amazing job and was very professional. Made sure I was taken care of and kept me updated ASAP. The techs also did an exceptional job by diagnosing the car and completing all the requested/ Made sure I was taken care of and kept me updated ASAP. The techs also did an exceptional job by diagnosing the car and completing all the requested/required tasks in a timely manner. More

Cory is always interested in helping in any way he can! He answers questions throughly and gives you the information necessary to make an informed decision! Everyone is very professional and sincere about He answers questions throughly and gives you the information necessary to make an informed decision! Everyone is very professional and sincere about helping in any way they can, and always have a car and driver available to take me home! More

We were visiting Cleveland and our car broke so we decided to tow it to west lake service center, when we approached Mathew he was very accommodating and helpful in getting our car diagnostics and ins decided to tow it to west lake service center, when we approached Mathew he was very accommodating and helpful in getting our car diagnostics and installed all the required parts in a day. Glad we chose west lake center and we look forward to visiting this place for all our future services. Thank you for your help Mathew. Thanks, Vijay More

I've had two experiences with this dealership and they both were very good. Kevin was a pleasure to deal with. Kevin was very professional and courteous. I will have no problem going back. both were very good. Kevin was a pleasure to deal with. Kevin was very professional and courteous. I will have no problem going back. More

Caring and understanding the needs of the customer, the people working there always ready to help. The service is always diligent and professional. Thank you. people working there always ready to help. The service is always diligent and professional. Thank you. More

Service was great. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. More