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BMW of Westlake - Service Center

Westlake, OH

4.7
1,975 Reviews

1,975 Reviews of BMW of Westlake - Service Center

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January 09, 2025

Cory with scheduling is very easy to work with . Matthew the mechanic is very knowledgeable and I find his video very clear and informative More

by lizhealth5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 09, 2025

The service advisor Matt was very polite and helpful! My service was completed and they were kind enough to loan me a car to keep an appointment that I had which I appreciate! More

by GEMINIDMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caruso
Jan 11, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 09, 2025

Good service and friendly personal. I would definitely recommend to others. Keep up the good work More

by eawadalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

January 09, 2025

Front Brakes & Rotor replacement Efficiently. Chauffeur to and from home while car was serviced. Great example of responsible and reliable service. Thanks. More

by TWILLIAMS3LOF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

January 07, 2025

Very Easy To Work With. Haven't Had An Issue With Them Yet. 1st Oil Change. More

by j9wynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 03, 2025

Excellent customer service from Brittaney and the service department. I highly recommend this dealership and the services they provide !! More

by ALISONMARINO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Alison, thank you so much for the positive review!

January 02, 2025

Service department was quick, friendly, and communicated very well. They also helped clarify a few operational questions we had, left us with a very clean car and got us out the door quickly. More

by PTHORNTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

January 02, 2025

They are very accommodating, personable and we appreciate how they keep us in the loop regarding what is found and needed with our vehicles More

by KBERLEE74
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 06, 2025 -

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

January 02, 2025

Always a pleasure to take my car there for service. Took the time to take my car for a drive to see if they heard what I was hearing. More

by jhandley158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 02, 2025

Great job . very good service . friendly customer service . Will definitely recommend BMW to family and friends . More

by YASSOGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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