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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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September 28, 2024

I liked Andrew he seemed to care about the customer and a honest man. Good Job Andrew...🫡🥳👍🏼👍🏼💪🏻 More

by ANTHONYMARTINEZIN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Westlake responded

Anthony, we're happy you found our staff to be so supportive during your experience here at BMW of Westlake.

September 28, 2024

They are a lil pricey on thing that couldn't be but if you drive a BMW deal with it More

by PINGBLANCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

September 28, 2024

Next day appointment service completed before 4pm. I'm satisfied and the car was even washed More

by RPALLEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

September 28, 2024

Professional. Responsive. Competitive pricing. Flexible and convenient scheduling. Quick turn around, frequent same day service. Highly recommended. More

by epkuivinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

September 28, 2024

Excellent service- efficient, prompt and reliable. This is my fourth BMW and BMW Westlake is the only place I go for service More

by brad z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Westlake responded

Brad, we are very happy we could provide you with a positive experience!

September 27, 2024

Excellent service staff. John Cordell and everyone are attentive and thorough. The service department is why I come back to BMW Westlake. More

by SHARCSAWSUPPLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

September 27, 2024

Overall a very smooth process from ordering to financing and eventual delivery and my salesman Tony Hildebrant was absolutely AWESOME! I will refer all my friends and family toward Tony H and BMW for a beau More

by DAN@SOUTHSHORECABLE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hildebrandt
Sep 30, 2024 -

BMW of Westlake responded

Dan, thank you so much for the positive review!

September 26, 2024

Friendly and knowledgable service staff. Dealt primarily with Ms. Quick. Text messaging for service questions and updates was very convenient. Very clean and comfortable customer loun More

by inmyrightmind
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Thank you for sharing your positive experience!

September 25, 2024

Never had any issues with this dealership. Their employees are professional and handle situations respectfully More

by SNYDERJYY16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

September 25, 2024

Courteous. Professional. Timely. I have confidence in his work: I look forward to working with him again. More

by JIMBATCHELDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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