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1,811 Reviews of BMW of Westlake - Service Center
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October 03, 2024
Excellant dealership… the customer service is great. I own 2 bmws and both get serviced at BMW of westlake I own 2 bmws and both get serviced at BMW of westlake More
by ahmadnimer35
Employees Worked With
October 02, 2024
The dealership is fine for sales and the first 3 years of included service. But I was shocked by how much a 35,000-mile service was for an oil change, air filters change, and basic maintenance check out. $5 included service. But I was shocked by how much a 35,000-mile service was for an oil change, air filters change, and basic maintenance check out. $598.80. Makes me feel like BMW is saying don't keep a BMW past the 3 years of basic service term. The service department can make or break future sales. That is standard across any business. The car was in the shop for an hour based on their text messages. If you back out the retail cost of the parts installed, that's about $500 for 1 hour of shop labor. I am reconsidering BMW as my next car - this cost causes me to see what else is out there. More
by THADcv
Verified CustomerEmployees Worked With
October 02, 2024
Service is great. Hope you guys dried the car nicely after washing it. It could easily leave watermarks on it. Hope you guys dried the car nicely after washing it. It could easily leave watermarks on it. More
by ajsupk
Employees Worked With
October 01, 2024
We were on a tight time frame for our service and they delivered! Everyone was great! delivered! Everyone was great! More
by 40640PD
Employees Worked With
September 29, 2024
I called in to ask him if it was save to drive my car in told him what was going on with the car and he said as long as you put oil in it I would make it up there I didn’t make it 4 miles down the road befo told him what was going on with the car and he said as long as you put oil in it I would make it up there I didn’t make it 4 miles down the road before the car blow up I’ll never buy or have a car Service at this location ever again More
by Dont trust them
Employees Worked With
September 29, 2024
I brought my car in for some recall work to be done and a couple of other issues were found. One of them involved a part that was just replaced by a third party repair shop weeks earlier. Instead of just ch couple of other issues were found. One of them involved a part that was just replaced by a third party repair shop weeks earlier. Instead of just charging me for the repair and saying that’s the breaks, Brittany followed up with the repair shop and then with BMW to get the part warranties, thereby saving me a good deal of money. More
by DARREN_BARR
September 29, 2024
Easy to work with. Brittany is the best! Always so friendly and so helpful! Assists us in everything we need! Brittany is the best! Always so friendly and so helpful! Assists us in everything we need! More
by dukekr1
Employees Worked With
September 29, 2024
Great dealership. They found a leak during the service and told me to take a loaner vehicle until they fixed mine They found a leak during the service and told me to take a loaner vehicle until they fixed mine More
by BOBJERE12
Employees Worked With
September 28, 2024
Excellent service and experience. I would highly recommend for all of your BMW needs. Satisfied customer. I would highly recommend for all of your BMW needs. Satisfied customer. More
by WIEBUSCHMARK
Employees Worked With
September 28, 2024
Great service thanks a lot for being on time and the superb service that was provided superb service that was provided More
by waelesa1973
