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1,810 Reviews of BMW of Westlake - Service Center
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October 10, 2024
Everyone was great. They got me in and out quickly and made sure I had a way to get back to pick up my car. They got me in and out quickly and made sure I had a way to get back to pick up my car. More
by AMELIA.J.LEONARD
Verified CustomerEmployees Worked With
Other Employees :
Eric (? the shuttle driver)
October 08, 2024
Service manager is very customer service oriented. Follows up on inquiries quickly and is very customer service friendly. Follows up on inquiries quickly and is very customer service friendly. More
by Sal
Employees Worked With
October 08, 2024
I was very unpleased with the service they didn't do exactly what I told them and I still have the same problem. Not only that I still got the check engine light on that never went off it was supposed t exactly what I told them and I still have the same problem. Not only that I still got the check engine light on that never went off it was supposed to fix that the brake service light still on everything's what it is without brought it in to get it fixed I pay over $3,000 for them to do the job and they didn't even do nothing correctly I was so displeased with the service I was so upset I wanted to bring it back the next day but I didn't have another vehicle so I just continue to drive it and never brought it back forgot about it but since your email me now to give that rating I wanted to let you know how I really felt I was very disappointed More
by CORNEILSMILLS78
Employees Worked With
October 08, 2024
I walked in to BMW to test drive a car. I was met by Jimmy and he took care of me from there. Mike in finance was great as well. I was met by Jimmy and he took care of me from there. Mike in finance was great as well. More
by SANFILIPPO_8
October 07, 2024
Did a very quick maintenance which helped me out. Did a very good professional job Did a very good professional job More
by PRIMROSE0
Employees Worked With
October 07, 2024
The service area is always very accommodating, friendly, and lives up to their promises. Pleasure to do business there. and lives up to their promises. Pleasure to do business there. More
by JSLUPO
October 06, 2024
Brittaney displayed outstanding customer service from the time I dropped my car off until I picked it up! time I dropped my car off until I picked it up! More
by KCYANKS96
Employees Worked With
October 04, 2024
Good work, good people, very helpful, keeps customer informed during the entire process. Great job. informed during the entire process. Great job. More
by cathlabdude
Employees Worked With
October 04, 2024
Horrible dealership Scheduled a repair never was called back Awful service. You said you ordered parts and never called back. called back Awful service. You said you ordered parts and never called back. More
by JACOBPRE99
October 03, 2024
Excellant dealership… the customer service is great. I own 2 bmws and both get serviced at BMW of westlake I own 2 bmws and both get serviced at BMW of westlake More
by ahmadnimer35
Employees Worked With
