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BMW of Westlake - Service Center

Westlake, OH

4.7
1,975 Reviews

1,975 Reviews of BMW of Westlake - Service Center

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August 31, 2021

I’ve bought so many cars over the years (different brands and dealerships) and this dealership was BY FAR, the best and easiest to work with. Super straight forward and simple. I definitely won’t dread my ne More

by MORGAN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

BMW of Westlake responded

Thank you for the kind words and awesome review!

August 28, 2021

Excellent customer care, great service very satisfied , Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 28, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Nate and BMW of Westlake!

August 28, 2021

Great service,professional,timely car delivery and very knowledgeable BMW Genius service to learn apps. I have leased three other BMW cars with BMW of westlake with excellent experience specially with sale More

by Tanveer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Niedzwiecki
Aug 28, 2021 -

BMW of Westlake responded

Thanks for the amazing review about BMW of Westlake!

August 27, 2021

Great customer service and always helpful. Very knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. More

by ILBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 27, 2021 -

BMW of Westlake responded

Thank you for your loyalty and the great review!

August 27, 2021

Always fast and honest!! I wouldn’t take my vehicle anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. More

by JASON.HAHN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 27, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about the BMW of Westlake service department!

August 27, 2021

My transaction with Brittaney couldn't have been better! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! More

by AUSTRIAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney and BMW of Westlake!

August 26, 2021

Customer service is always great at this dealership. Jim is always awesome and helpful! Each time my car is serviced he’s always a pleasure. More

by airica1@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Aug 26, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Jim and BMW of Westlake!

August 25, 2021

Very good service, and very professional, highly recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 25, 2021 -

BMW of Westlake responded

Thanks for the positive review about Nate and BMW of Westlake!

August 25, 2021

These people have it down to a science, fast, clean, accommodating and friendly, this is what all service should be like. I have been with Ganly BMW for over 20 years More

by Bernie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

BMW of Westlake responded

Thanks for the amazing review and for your loyalty!

August 23, 2021

They made sure that I was aware of everything they did. They had everything ready for me and are very attentive to my needs on everything. More

by SCOTTCROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 23, 2021 -

BMW of Westlake responded

Thanks for the positive review!

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