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BMW of Westlake - Service Center

Westlake, OH

4.7
1,976 Reviews

1,976 Reviews of BMW of Westlake - Service Center

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September 22, 2021

When I showed up, they were ready for me. The service was great, and they were done 5 minutes early. More

by BRIAN@BBWRECK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
Sep 22, 2021 -

BMW of Westlake responded

Thank you for this awesome review!

September 22, 2021

The service was excellent mate my service guy was awesome and I really appreciate the type of service they have I like Tom the manager I thought is a very nice guy More

by WAHDAN202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 22, 2021 -

BMW of Westlake responded

Thank you for taking the time to leave this positive feedback!

September 22, 2021

This is the 5th BMW we have purchased from BMW Westlake. We have worked with Jerry Mancini and he, and the entire staff, has made is a great experience. From sales to service they are first rate! Rich More

by jet203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Jim Strunk
Sep 22, 2021 -

BMW of Westlake responded

Rich, we appreciate your loyalty again and thank you for this positive feedback!

September 21, 2021

Great service and quick! Jim was very helpful. The waiting room was just ok. Overall good experience. More

by MGRIMES42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Sep 21, 2021 -

BMW of Westlake responded

Thank you for the great review about Jim and BMW of Westlake!

September 21, 2021

This dealership was timely and friendly and the work seems to be done well. They recommend against front to back tire rotation for awd vehicles which concerns me More

by knweller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

BMW of Westlake responded

Thank you for this positive review. BMW doesn't mandate you don't rotate, just recommends against rotation for reasons such as; most BMWs have staggered wheels and those can not be rotated, BMW tires do not need to be rotated because of the 50/50 weight distribution, and as a brand, BMW vehicles see no long term benefits in tire rotation. As long as pressure, alignment and balancing are accurate there isn't a need to rotate.

September 20, 2021

My last visit was just like the previous, I am always treated kindly and the repairs or services are completed in a timely manner. More

by vlinna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

BMW of Westlake responded

Thanks for sharing this positive experience!

September 20, 2021

First time going to this dealership for service. Very friendly in helping me make and change my appointment date. Made me aware more recommend services was required. Car was cleaned inside and out befo More

by molnar25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 20, 2021 -

BMW of Westlake responded

Thanks for bringing your BMW to us, glad you had a first positive experience!

September 17, 2021

The service was expeditious and everyone involved provided an excellent level of service. We have enjoyed the service experience that we’ve recieved. More

by JTPERKINS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

BMW of Westlake responded

Thank you for taking the time to write this awesome review!

September 17, 2021

Westland BMW completely took care of our oil change and has consistently treated us respectfully and politely each and every visit. Due to their professionalism, I only use Westlake BMW to service our X5d. More

by KYLEPLEYDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 17, 2021 -

BMW of Westlake responded

Thank you for taking the time to write about your positive experience with BMW of Westlake!

September 17, 2021

Brittany is the best!! She is very professional and kept me informed about my vehicle as well as parts, I guess there has been issues getting parts snd I was very informed. Thank you! More

by PETERDIAMANTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

BMW of Westlake responded

Thanks for the fantastic review and being understanding about parts with Brittaney and BMW of Westlake!

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