BMW of Westlake - Service Center

My experience was positive. Fantastic support from the staff. There was a computer software issue with it being down. But the staff navigated it very well and still got my vehic Fantastic support from the staff. There was a computer software issue with it being down. But the staff navigated it very well and still got my vehicle serviced and no delay for me as i was on a tight schedule More

Hubby took my truck in for a recall. Excellent service and friendly staff. Awesome just awesome. Excellent service and friendly staff. Awesome just awesome. More

Very timely repairs and communicative. dealership. I appreciate how easy it is to work with the repair department. dealership. I appreciate how easy it is to work with the repair department. More

I bought my vehicle in Ft Myers. I thought their dealership was terrific until I started using Westlake OH. They are great a far superior!! I thought their dealership was terrific until I started using Westlake OH. They are great a far superior!! More

Cory and Matt were great. They were quick and friendly during my routine maintenance and tire change appointment. They were quick and friendly during my routine maintenance and tire change appointment. More

Matt was very helpful. They really went the extra mile and did not try to overcharge me for my repairs or do unnecessary repairs. They really went the extra mile and did not try to overcharge me for my repairs or do unnecessary repairs. More

Service was good. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. More

First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More