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BMW of Westlake - Service Center

Westlake, OH

4.7
1,805 Reviews

1,806 Reviews of BMW of Westlake - Service Center

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October 26, 2024

The first time we had the car serviced the reason we took it in was not addressed it was a noise around the front driver side tire. The second time i already told you about. When we purchased the vehicle eve More

by JPANUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

BMW of Westlake responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our service manager, John Cordell, will reach out to you to discuss your concern.

October 26, 2024

Very good service received on our BMW X7 recall. We will return for addition services as required. More

by SALLYP_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

BMW of Westlake responded

We're so happy we were able to help you out!

October 24, 2024

Brittaney & crew in the service department are amazing! ! We always get the best customer service @BMW of Westlake! More

by RAC33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

October 24, 2024

Helpful knowledge dealership, they are easy to schedule service with, and complete the work as required within a timely expectation. More

by cathlabdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

October 23, 2024

Easy process pretty the car was done in an hour and a half, Corey got me a loaner so I was able to run errands in between. More

by MARCELO.ORCHON
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Marcelo, we are very happy we could provide you with a positive experience!

October 23, 2024

Cory and dealership always do the little extras and a through check up. Gave me a ride to and from the local mall while I waited, a detailed video review of the service sent to my phone, etc.. More

by BCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 22, 2024

High quality work done on time and on budget. Friendly staff who kept me posted with progress. More

by Peter from Avon Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

October 22, 2024

Andrew was awesome and had the issue with my car resolved and worked with my car warranty company to get the job done . Highly recommend! More

by JSALOPECK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Thank you for your review.We are glad we could help!

October 21, 2024

Very clean. Friendly staff. I never can seem to get a courtesy car when my car is serviced but they do provide transportation to from my work More

by TROXDENISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day! Since the Covid, manufacturers have significantly cut back on the number of vehicles shipped to dealers. So, we simply do not have as many vehicles for our loaner fleet. Pre-Covid we had nearly 75 loaner vehicles. Now, it is hard to find 30 vehicles for our loaner fleet. I apologize for any inconvenience.

October 21, 2024

I like that the dealership is proactive in getting service visits scheduled. Great service by the team More

by PJMULLOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

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