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BMW of Westlake - Service Center

Westlake, OH

4.7
1,975 Reviews

1,975 Reviews of BMW of Westlake - Service Center

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February 16, 2025

Always fast and efficient service. They have best customer service. They always go above and beyond. More

by jarar60824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

February 15, 2025

Skilled, highly-trained mechanics with a service department that provides exceptional customer service— I wouldn’t take my car any place else. More

by SMPANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

The service at my recent visit to BMW Wrstlake was excellent as always. I recommend their service department. More

by EAGLETRACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

February 15, 2025

Westlake BMW has consistently cared well for my cars. The service dep't is prompt, courteous, and professional. Matt was excellent earlier this week. John Caruso in sales has put me into two superb BMW More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Collin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

February 15, 2025

Service was excellent, transparent, quick, and friendly. You should not require fifteen words to describe a car service. More

by AJM27C0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

February 15, 2025

I brought my BMW 528i into Westlake. Andrew was a God send. He help me identify the problem, was courteous, and attentive. Not to mention I was in and out quickly. I highly recommend BMW More

by E.Strong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Quick and efficient. A Service advisor was available at my appointment time, someone was available to drive me home as requested and the work was completed quickly. More

by gpbeau
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

BMW of Westlake responded

Thank you for sharing your positive experience!

February 13, 2025

Super amazing customer service they very to nice to me and made my time feel valued More

by Ochoa.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady at the desk I paid at was very nice too
Feb 14, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

February 13, 2025

Fast, reliable service. Great customer service Andrew was very helpful. A little pricey but overall great! More

by RACHELBELTRAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

BMW of Westlake responded

Hi Rachel, we are very happy to have provided you with such a positive experience!

February 12, 2025

Proactive scheduling for an oil change. Excellent communication and quick in and out day of service. More

by ALFOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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