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BMW of Westlake - Service Center

Westlake, OH

4.7
1,804 Reviews

1,805 Reviews of BMW of Westlake - Service Center

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October 31, 2024

I went to BMW of Westlake with no appointment to see if the can squeeze me in. I needed tires for my car . They accommodated me and took care of my issue. Thank you Andrew and thank you BMW More

by NATEMANSOUR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

October 31, 2024

I’m new to Westlake BMW, but had great response. When I took my car in for service. More

by SANFILIPPO_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

October 31, 2024

This dealership is great. The service team is very helpful and always efficient and friendly. More

by RICHARD.MCCLANAHAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Hi Richard, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

October 30, 2024

Brittany is the best service manager I have ever had. She has always done everything to help when I need to bring in one of my BMW’s More

by RWFARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

October 29, 2024

On time and efficient. The people I dealt with were very professional. Great job. Thanks More

by MPMCCONNELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

October 29, 2024

Andrew was great. I have been critical in the past but this was a solid experience. More

by SMITEKMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

October 29, 2024

Wonderful service team! Always honest, efficient, on time, and take great care of my car More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

BMW Of Westlake is always very helpful and professional. I would highly recommend their services More

by GTHEOFILOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

October 26, 2024

The first time we had the car serviced the reason we took it in was not addressed it was a noise around the front driver side tire. The second time i already told you about. When we purchased the vehicle eve More

by JPANUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

BMW of Westlake responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our service manager, John Cordell, will reach out to you to discuss your concern.

October 26, 2024

Dealership was very efficient with my car repair and everyone I came in contact with was friendly and informative The only reason that I gave, the dealership a four star is because they didn’t have a More

by MY2001SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

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