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BMW of Westlake - Service Center

Westlake, OH

4.7
1,804 Reviews

1,804 Reviews of BMW of Westlake - Service Center

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November 11, 2024

Fast and easy to schedule an oil change. Appreciate the car wash! Video of inspection was helpful! More

by TSRAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

BMW of Westlake responded

Tsrail, we're glad to hear you enjoyed your visit.

November 11, 2024

Clean. Got some major rim damage from their wash bay. Never asked me if I even wanted the car washed More

by PTJT100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

BMW of Westlake responded

We regret to hear that you had this experience with us. I will ask our service manger, John Cordell to reach out to you to discuss this issue.

November 11, 2024

This dealership is always consistent. Perfect, accurate, organized and always comes through for the customer. Very respectful of their customers and honest. More

by MLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

BMW of Westlake responded

Hi Marie, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

November 08, 2024

Scheduled and performed preventive maintenance in a professional and friendly manner. Good communication. Would’ve preferred a loaner vehicle but the drivers were very accommodating. More

by Kathib8870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

November 05, 2024

Professional and very friendly. Provided a courtesy ride to and from my house. Car drives very smoothly. More

by SORBANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

BMW of Westlake responded

Sorbany, thank you so much for the positive review!

November 05, 2024

Great service manager, and the service representative. I was assigned to a great job of rushing the car through repairs. We were on the road, and stranded until the car could be fixed, and they got it all More

by JOHN_BLATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

BMW of Westlake responded

Hi John, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

November 03, 2024

The dealership is very professional and clean They all were very knowledgeable and helpful I will definitely go there for my next car More

by OFFTHEWALLSOCCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

November 02, 2024

Cory was very helpful and professional. Advised us if any further action or repairs were needed. More

by RWDEES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

November 01, 2024

Matt and the gentleman in the garage that showed me the problem with my BMW went beyond helpful. How do you find such great employees? Not often the case these days. Congratulations! Kathleen Brennan More

by kbdaytrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Povroznik
Nov 04, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

October 31, 2024

I went to BMW of Westlake with no appointment to see if the can squeeze me in. I needed tires for my car . They accommodated me and took care of my issue. Thank you Andrew and thank you BMW More

by NATEMANSOUR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

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