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1,975 Reviews of BMW of Westlake - Service Center
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February 27, 2025
Matthew kept me updated as my vehicle when through the service process, beginning with a video, indicating a small fluid leak from the water pump service process, beginning with a video, indicating a small fluid leak from the water pump More
by Dennis
Employees Worked With
February 27, 2025
Dealt with my repairs in a timely and efficient manner and kept me updated the entire time and kept me updated the entire time More
by CHRIS.ERMISCH
Verified CustomerEmployees Worked With
February 25, 2025
I always have my bmw serviced here they are very efficient and willing to help and fully explain what needs to be done to the car. efficient and willing to help and fully explain what needs to be done to the car. More
by alannedza
February 25, 2025
Cory was great and helpful He arrange for my car service, tire change and provided a loaner service, tire change and provided a loaner More
by IASAAD86
Employees Worked With
February 25, 2025
Matt, the service department contact, was outstanding. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. More
by RICH.HUESKEN
Employees Worked With
February 25, 2025
Dropped new X7 off because since delivery it gives off a strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the p strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the problem. However after keeping the vehicle over a week they assured me that the odor had been confirmed over multiple days to be gone and I picked it up. The odor returned on the drive home and has been present every day since. Disappointed with the dealership's ability to problem solve this nuisance on a brand new vehicle. More
by davis1178
Employees Worked With
February 25, 2025
Corey is extremely helpful and. Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! More
by KimMo
Employees Worked With
February 22, 2025
Took care of me when I needed a new tire in the middle of a snow storm. Thank you a snow storm. Thank you More
by Behrooz
February 22, 2025
Service is thorough and customer service reps are very pleasant and keep you updated on every detail. pleasant and keep you updated on every detail. More
by KRAY44107
February 22, 2025
Quicker than was told the service would take. Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additiona Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additional 762 miles added to it from drop off to pick up. More
by SHENMEN12
Employees Worked With
