Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,785 Reviews of BMW of Westlake - Service Center
Sort by
December 21, 2024
Great service. Quick and easy. I asked how long it would take and they beat it by 10 minutes. Quick and easy. I asked how long it would take and they beat it by 10 minutes. More
by DSTRAYER60
Verified CustomerEmployees Worked With
December 21, 2024
Corey was great! Helpful and answered all my questions. I will be returning for my next service Helpful and answered all my questions. I will be returning for my next service More
by JANELJENDRE
Employees Worked With
December 21, 2024
Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way. the service I needed for my vehicle. Andrew kept me informed every step of the way. More
by RENATTA102
December 19, 2024
It is really hard to write fifteen words! I had good service, was well treated - no complaints! I had good service, was well treated - no complaints! More
by BFNEILSEN
Employees Worked With
December 19, 2024
Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. Service in the waiting room could be more aligned to BMW class and reputation. More
by A_MAJDFAR
Employees Worked With
December 18, 2024
The service was fine. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. More
by DROBERTSONLAW
Employees Worked With
December 18, 2024
The Service Department is very thourough and professional. Matt is very kind and helpful. Waiting area is comfortable. professional. Matt is very kind and helpful. Waiting area is comfortable. More
by EMC1520
December 18, 2024
Friendly and knowledgeable staff. Service was done within an hour. Very efficient and continuous communication while waiting on my car. Service was done within an hour. Very efficient and continuous communication while waiting on my car. More
by Sublux
Employees Worked With
December 16, 2024
$6 unexplained charge is petty and dishonest. Not disclosed ahead of time. Be up front with your customers. Not disclosed ahead of time. Be up front with your customers. More
by RLPINNOW
Employees Worked With
December 16, 2024
Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More
by DAVIDAR333
Employees Worked With
