BMW of Westlake

With out a doubt the best new car purchase experience I have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler plate). More

Ken was very Personable and knowledgeable with regards to the vehicles. I will do business with this dealership again. Robert really work this deal to the best of his ability. I still felt that I should hav the vehicles. I will do business with this dealership again. Robert really work this deal to the best of his ability. I still felt that I should have gotten a slightly better deal with the pricing of the vehicle. More

I Just purchased a new 750xi BMW from Brooks and have to say is it was a fantastic buying experience! The deal on the purchase was phenomenal. I was so skeptical of the the price that I would not sign anyt say is it was a fantastic buying experience! The deal on the purchase was phenomenal. I was so skeptical of the the price that I would not sign anything without a test drive and examination of the maintenance records. I drove in from another state to get the car. You know the saying "if it is too good to be true then it probably isn't," In this case it was! Brooks made me feel completely at ease, was pleasant truthful and professional. He knows the product extremely well. It took a long time to complete deilvery but in a good way. There was so much technology on the car and things that had to be set up, it took some time. Brooks made sure everything was set up correctly and that I understood all the features of the vehicle. Brooks and Ganely explained other purchase options such as extended warranties, extended maintenance, ding protection packages, etc. without any pressure to purchase them. They also followed up with several emails and phone calls to inquire about my satisfaction of the product and the purchase. This, undoubtedly, is why I am taking the time to write some on line reviews. , More

FIRST AND FOREMOST MY INITIAL REASON FOR CONTACTING GANLEY BMW ABOUT A POSSIBLE NEW CAR WAS MY PRIOR CONVERSATIONS WITH BOB STRECKER AT ANOTHER LIKE DEALER, MUCH CLOSER TO HOME.I HAD MANY CONVERSATIONS GANLEY BMW ABOUT A POSSIBLE NEW CAR WAS MY PRIOR CONVERSATIONS WITH BOB STRECKER AT ANOTHER LIKE DEALER, MUCH CLOSER TO HOME.I HAD MANY CONVERSATIONS WITH MR STRECKER ABOUT BMW CHOICES BEFORE EVER VISITING THE DEALERSHIP,YET HE WAS VERY PATIENT AND INFORMATIVE.I WAS ALSO REFFERED TO VINCE CAFFARO BY A FRIEND WHO HAD RECENTLY BOUGHT A CAR FROM VINCE AND HAD A GOOD EXPERIENCE DEALING WITH HIM,AS I DID AS WELL.MY CAR WAS ORDERED SO WE HAD SOME WAIT TIME UNTIL DELIVERY,WHICH DURING MR CAFFARO AND MR STRECKER KEPT ME POSTED.VINCE WAS VERY KNOWLEDGIBLE WITH THE DELIVERY PROCESS AND MADE SURE I WAS UNDERSTANDING MY NEW CARS FUNCTIONS AND FOLLOWED UP A WEEK LATER TO SEE IF ANY FEATURES NEEDED ADRESSED.ALSO WHILE WAITING ON MY CAR TO ARRIVE I NEEDED TRANSPORTATION AND MR FRANK STEFFAN HELPED ME WITH THAT,AS VINCE AND BOB WERE OUT THE DAY I CALLED IN TRAINING.BEAR IN MIND I HAD NOT MET MR STEFFAN YET,BUT HE TOOK CARE OF MY NEEDS.MIKE HALL DID MY DELIVERY PAPERWORK AND EXPLANATION OF ADDITIONAL VEHICLE PROTECTION PROGRAMS AVAILIBLE,BUT WAS NOT PUSHY,AND GOT ME DONE IN A TIMELY FASHION.ALL THE GENTLEMAN I HAVE TALKED AND DEALT WITH HAVE BEEN VERY PROFFESSIONAL AND VERY APPROACHABLE.I LOOK FORWARD TO A CONTINUED RELATIONSHIP AT GANLEY BMW. More

Dirk Steffen is very knowledgable and sold me a car on fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. More

Found my BMW on cars.com and Jerry Mancini responded when we contacted the dealership, Ganley BMW. He was friendly and knowledgeable and kept in regular contact re what was required. The car was immaculate w we contacted the dealership, Ganley BMW. He was friendly and knowledgeable and kept in regular contact re what was required. The car was immaculate when presented, and Jerry explained all the "bells and whistles" patiently and thoroughly. Very pleased with my new car and with Ganley. More

John Caruso- This is the 3rd BMW we pruchased from John at Ganley BMW. We have been doing buisness with him for 12 years. He is wonderful guy. Above all very honest. Never have we ever felt that we were ta at Ganley BMW. We have been doing buisness with him for 12 years. He is wonderful guy. Above all very honest. Never have we ever felt that we were taken advantage of. I would recommend John as a sales advisor and Ganley as a dealership to all interested in BMW. KUDOS to all at Ganley BMW Middleburg Hts, Ohio. More

This was a great experience and everyone I dealt with we're very professional and polite. As soon as my wife decides she wants a BMW of her own we will go back. we're very professional and polite. As soon as my wife decides she wants a BMW of her own we will go back. More

Ganley BMW has put together a winning team, led by Frank Steffen and Bob Strecker; they are friendly, direct, and knowledgeable. It was due to the quality of these individuals that I made the lengthy trip Steffen and Bob Strecker; they are friendly, direct, and knowledgeable. It was due to the quality of these individuals that I made the lengthy trip from the Akron area to purchase my car with them. I knew I could count on them to deliver a superior product at a fair price, and I was not disappointed. Even more, they followed through with extensive customer service, whether it was dropping off at my front door additional items for my car or emailing me with helpful hints on how to get the most from my vehicle. Clearly, Ganley Westside Imports is on its way to being Ohio's premier BMW dealer! More

Great BMW dealer! Excellent service provided by Frank Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short peri Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short period of time and things were accomplished very smoothly without issues. I was very satisfied with their service and I would highly recommend them to my family and friends. In fact, I would be willing to drive all the way to Cleveland for service because I was impressed with their great work and professionalism and I feel that I'll be in good hands. More