BMW of Westlake

I was in the market to purchase my wife a new X5. She I was in the market to purchase my wife a new X5. She wanted black and at the time they did not have any new in stock. They did have a demo black X5 I was in the market to purchase my wife a new X5. She wanted black and at the time they did not have any new in stock. They did have a demo black X5 with 3200 miles in pretty good condition except road chips and a scratch on the passager door. After hours of promises from the sales and service managers that these issues would be resolved we went ahead and purchased this vehicle. We took it home on that Saturday, expecting all issues to be resolved early the next week. We called Monday morning to schedule the repair issues, conveniently the next availble appointment wasn't until that Friday (note outside the 3-day contract concelation period) That Friday came and they picked up the vehicle and four hours later they returned it. All I have to say they took a paint repair kit, one that you can buy at any auto part store that has the built in brush, and brushed paint on the sratch and road chips. Mind you this was a $58,000 purchase. The service person that dropped off the vehicle commented how horrible the repair looked. After hours of discussions with both service and sales their last comment where, sorry your out of the 3 day cancelation period thats the best we can do. My advice to anyone wanting to purchase anything from there is to go and sit in their waiting area and listen to the complaints that the customers voice there. John More

Overall I could not be more satisfied with my overall purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indi purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indicating the car I wanted was still there; we scheduled a time to drive it the next day...car and him were both available at time promised. The test drive exceeded all expectations as Dirk took a lot of time explaining all of the features/benefits of the 528 and allowed me to drive it as long as I needed to decide. He is passionate about the BMW brand and it shows in his sales presentation and knowledge about BMW. The negotiation process was very smooth and within minutes we had a deal. Dirk addressed my follow up calls within minutes as well. The GM, Frank, was also very friendly and pleasant to deal with, as was the finance manager. The car was ready for delivery right when promised and was spotless. Without question, all of my future BMW purchases will be at Ganley and with Dirk. More

Just got our third new BMW through Ganley. As usual the team there was AWESOME! My wife & I traded in our 2011 R350 & 2012 G37 Convertible for a new Black/Black 2013 X5 Premium 7 seater for her & we LOVE I team there was AWESOME! My wife & I traded in our 2011 R350 & 2012 G37 Convertible for a new Black/Black 2013 X5 Premium 7 seater for her & we LOVE IT! The buying experience was smooth & simple as usual & I wanted to give a special thanks to all the guys I work with when I come in; Ken Delk, Fred Palmer, Mike Hall, Adam Moon, Tom Tunnell & Jim Strunk. You guys are a great team to work with, thanks very much for all your help whenever I come in looking for cars, service, parts or accessories. I always reccomend Ganley & it is the BEST dealer I have worked with anywhere. More

This is my second BMW purchased at this dealership,both times my salesman was John Caruso,who I found was very knowledgeable about both vehicles which made my buying experience a pleasure. Everyone at the times my salesman was John Caruso,who I found was very knowledgeable about both vehicles which made my buying experience a pleasure. Everyone at the dealership was very friendly and helpful no pressure sales. Both vehicles were exactly what I wanted at a great price. The service department took good care of me and my first vehicle, which is another reason I picked the same dealership and salesman for my second purchase. The few times I visited the parts department were also a very good experience. Ganley BMW is a well rounded quality dealership. More

My wife and I were greeted promptly upon each visit at the dealership. We were not pressured into buying a vehicle. Everyone was respectful of our time and were willing to answer any and all of our quest the dealership. We were not pressured into buying a vehicle. Everyone was respectful of our time and were willing to answer any and all of our questions. The test drive in the X3 was outstanding. Aside from the typical road test, John Caruso took the vehicle through its paces in a parking lot. More than once, John helped my wife with location of controls and features. When it came time to buy, John, Mike Hall and Robert Strecker helped us to find the best financing and were willing to negotiate price. Although, we got our loan through an independent bank their effort was appreciated. Upon delivery of the vehicle we noticed a few minor issues and the dealership addressed them immediately. Our new BMW is a considerable step up in quality, performance and price for our family but the experience at the dealership, in no small part, strongly influenced our decision to buy from Ganely BMW. More

I had a very good all experience which is why I went back a second time to get my new 335Six from Ken Delk. Ken did a nice job this time as well. a second time to get my new 335Six from Ken Delk. Ken did a nice job this time as well. More

Ken is attentive, thoughtful, professional, and direct. He knows his product well, takes time to help with research, and is ethical. Works hard to find the right car for the buyer and will work off hours t He knows his product well, takes time to help with research, and is ethical. Works hard to find the right car for the buyer and will work off hours to be responsive. More

This was my best experience of buying a car. Dirk was professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to my family and friends without any reservation. I know my next car is coming from Ganley too. More

I am a retired executive vice president of a large commercial bank and as a result I understand the absolute importance of quality personnel in a service business . when one buys a car , you know you commercial bank and as a result I understand the absolute importance of quality personnel in a service business . when one buys a car , you know you could find that car at many different stores but usually return to the dealer where you have had a good experience with the people at that dealership ; that is why I continue to return to Ganley - professionals like Jerry Mancini in sales , Mike Hall in finance , Mike Lepre and Jim Strunk in service . Recently Jerry Mancini worked with me to purchase a Certified 650i coupe and made my experience pleasant , efficient and fun ; Jerry's style is very calm , helpful and effective . He is a good listener and has a real interest in helping people as he did with me . I highly recommend Ganley BMW and know you will have a great experience too . Doug Foxx More

My husband and I had a great experience at Ganley BMW. Ken is a polite and attentive person who took the time to understand and meet our needs. These traits along with professionalism set him apart as a Ken is a polite and attentive person who took the time to understand and meet our needs. These traits along with professionalism set him apart as a salesman. I would not hesitate to recommend Ganley BMW or Ken Delk to family and friends in purchase of a BMW. More