BMW of Westlake

Great Customer Service John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features and performance of the car, then allowing me to take over. He was able to find the perfect car for me within my price range. John has great knowledge, understanding and enthusiasm for all the BMW products and it shows! Once all the papers were signed, John spent about 45 minutes showing me how to use all the bells and whistles and getting my phone set up on Bluetooth. By the time I was on my way home, I was comfortable with all the new features. BMW of Westlake followed through with all their promises and some. This was by far the best test driving and car buying experience I have ever had. Thank you John & BMW of Westlake for making me a VERY HAPPY CUSTOMER! I will be referring all my friends and family to your facility! More

Best Test Driving Experience John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me h John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me how the car performed. We went to an open parking lot and performed several quick and/or sudden maneuvers to show off the car's handling and performance. Based on what John showed me while he was driving the car, I was already sold on the car without driving it myself. This was the first time that I had test-driven a car where the sales rep said before you drive it let me show you what it can do. I though it was odd at first, but after experiencing how much of it a difference it made by the time he let me drive it, I really appreciated and could tell what an enthusiast he was of BMW's product. I felt that John and the rest of the BMW Westlake team were very aggressive in their pricing and finding the lowest APR that was out there. This is my first BMW, but my 6th car overall and was the best test driving and buying experience that I have had. More

Best car buying experience These guys were all first class. Marc Narosny has been selling Beemers for 20 years and answered every question with 100% certainty. We were able to These guys were all first class. Marc Narosny has been selling Beemers for 20 years and answered every question with 100% certainty. We were able to purchase a 5 series when we were looking for either an X1 or 3 series because the price was comparable to what we were expecting for those. No pressure and 100% accommodating. Gave us more than other dealers offered for our trade-in. Interest rate through BMW on a used car at 1.9% was as good as I was expecting. Fred comp'd our lunch while we waited for the car to be detailed and prepared including a full tank of gas. All dealers should operate this way, they would sell a lot more cars! This is the location on Pearl Road in Middleburg Heights they call Westlake South, not the store in Westlake that sells only new cars. More

Professional Buying Experience As one might expect from a BMW dealer, everything about my purchase was first class and professional. One is treated with the highest degree of respec As one might expect from a BMW dealer, everything about my purchase was first class and professional. One is treated with the highest degree of respect and customer service. There is no game playing, no hard sell, no gimmicks. I had an excellent experience with everyone that I worked with. More

Great Customer Service It is always a pleasure and easy to do business with BMW of Westlake. My Client Advisor, Ken Delk is professional and goes out of his way to ensure th It is always a pleasure and easy to do business with BMW of Westlake. My Client Advisor, Ken Delk is professional and goes out of his way to ensure that every detail is handled to my satisfaction. I enjoy driving my car and as always, the experience was great. Thanks, Ken. More

making the complex simple I am writing this about Howard Schneider. I've bought numerous cars in 50 years and never had the experience I had with Howard. He was friendly, yet I am writing this about Howard Schneider. I've bought numerous cars in 50 years and never had the experience I had with Howard. He was friendly, yet professional. Technically savvy yet totally comprehensible. He loves cars and especially BMW's. He is credible but never overbearing. Trustworthy but never cloying. Perhaps the most noteworthy characteristic about working with Howard is .his enthusiasm for BMW and his profession. BMW's are complex machines. It's easy to get overwhelmed. Howard is so knowledgeable and a great teacher. He also is an insightful man. I think he can read between the lines and figured out what I was looking for before I did. His suggestions, listening skills, product knowledge, and overall demeanor made what is usually an experience right next to going to the dentist a truly enjoyable experience. I am really satisfied with my new BMW and thoroughly enjoyed working with Howard. . More

Best sales experience Great service. Great deal. Very professional Recommend highly. It was a pleasure all the time. No pressure. Very open and clear about the deal. Staff Great service. Great deal. Very professional Recommend highly. It was a pleasure all the time. No pressure. Very open and clear about the deal. Staff and manager are very very nice and honest. More

Great Leasing Experience! I had a great experience at BMW of Westlake. This will be my first BMW coming from driving an Audi. The salesmen at BMW made my experience a positive I had a great experience at BMW of Westlake. This will be my first BMW coming from driving an Audi. The salesmen at BMW made my experience a positive one and gave me the best deal on my car! There was a newly created ding in the front of my car that the staff addressed and committed to fix with a loaner car and replacing the bumper completely. I look forward to my new car and doing business with BMW in the future! More

bmw purchase Had a great experience and service with Putrri during the process of buying my new car She was very prompt and getting back to me with all my concer Had a great experience and service with Putrri during the process of buying my new car She was very prompt and getting back to me with all my concerns and had the car ready to show and booked me for all necessary follow up spots More

The Best We have dealt with several BMW dealers in our area. BMW of Westlake and Howard made it easy and enjoyable. There was no pressure or driving to an an We have dealt with several BMW dealers in our area. BMW of Westlake and Howard made it easy and enjoyable. There was no pressure or driving to an answer, just straight talk to help us find the best resolution for us. Thank you Howard and BMW of Westlake. You are the Best More