BMW of Westlake

I have abandoned this dealer a long time ago. I had an X5 which was bought from a Ganley Ford and it has about 20k miles on it. So i worked with Ganley while my vehicle was under warranty. I even extended it which was bought from a Ganley Ford and it has about 20k miles on it. So i worked with Ganley while my vehicle was under warranty. I even extended it to 70k. For a while before running past 70k my car needed a sensor changed. When i got it back the car ran ok for a while at least.. Then it overheated badly and i shut it off immediately with no warning whats so ever about the temp of the car...I get out of the car and the hose that should never come off by itself was out...obviously someone at Ganley when they changed that sensor they forgot to secure that hose. Obviously the car was out of its warranty by about 2k miles so they left the billing up to me. ( Dealers you must love them" Upon taking looking at the lose hose i find a substance on its walls a white hardened substance. We find out that its a temporary fix liquid that hardens in order for the vehicle to not leak. I kept telling them that coolant was leaking and their reply was a mere 'we pressurized it and it is fine' After I took the car in...they told me that this happened because there was in fact a coolant leak but it was an 'internal coolant leak and that is not the same thing' . So after all there was something wrong with my car while in warranty, but they didn't find it until it went out of the warranty.....They tried to bill 5k More

I'd bought a new 2004 BMW 330xi from this dealership. My salesperson was very accomodating - Harry Baker. He made the process very simple. Carlos does a decent job even though he can come off as a little ar salesperson was very accomodating - Harry Baker. He made the process very simple. Carlos does a decent job even though he can come off as a little arrogant at times. The after sales-service in this dealership however is VERY VERY BAD. The service personnel tend to patronize the customers and try to find excuses to not adddress problems. The waiting lounge reminds one of a 3rd world railway station and they don't even wash the vehicle unless you demand for it. I can guarantee that I will not be buying another vehicle from them. Instead if Dave Walter BMW, which is what I use for my service instead, does not give me a decent price on my next BMW, I will be taking my money to a local Mercedes-Benz dealership. More

I was pleased with the deal I secured along with the general experience. My only complaint was the "bank fee" that made it's way into the cap cost of the lease. We had not discussed it before it came general experience. My only complaint was the "bank fee" that made it's way into the cap cost of the lease. We had not discussed it before it came time to sign. The monthly payment that was negotiated already included it, though, so I went through with the purchase. I would buy another car from this dealership. More

Carlos, the "manager" got visibly upset with me, the customer, during attempts at price negotiation. I was offering around $500 over invoice as a starting point, That annoyed him. After hamme me, the customer, during attempts at price negotiation. I was offering around $500 over invoice as a starting point, That annoyed him. After hammering out another number, I mentioned a trade-in. That really ticked him off. He demanded, in a very unpleasant manner, to know why I hadn't told him up front. At that point I decided that there was no way I would ever do business with such a jerk.<br>Arriving home, I called another dealer who immediately got the deal. The other dealer said they get quite a few deals beecause of dear Carlos, but that it is unfortunate that he "cheapens the sales experience" for customers. Avoid. NOTE: the salesman, who was not allowed to negotiate, was very pleasant. More