BMW of Westlake

New BMW owner Everyone at BMW of Westlake are very helpful, friendly and tried to make my new experience with BMW as comfortably as it can be. Jerry Mancini was ver Everyone at BMW of Westlake are very helpful, friendly and tried to make my new experience with BMW as comfortably as it can be. Jerry Mancini was very helpful and helped me to find my new car that I am in love with. I would highly recommend this dealership to my friends and family. In the future if I be looking for a new BMW this is definitely the place I would go to buy a new car. More

Just bought our 2nd BMW, love this dealership! Howard Schneider helped us get into a 2017 530xi (for my wife); he is very professional, knowledgable and, of great importance to me, very personable. Howard Schneider helped us get into a 2017 530xi (for my wife); he is very professional, knowledgable and, of great importance to me, very personable. I plan to trade my 2015 X5 in for a 2017 X5 and will definitely deal with Howard on this one as well. More

Converting a Lease to a purchase I encountered excellent, POLITE, knowledgeable people that worked to help me arrive at a PERFECT CHOICE. Steve, Fred, and always Jim Strunk, are pr I encountered excellent, POLITE, knowledgeable people that worked to help me arrive at a PERFECT CHOICE. Steve, Fred, and always Jim Strunk, are professionals that make buying and servicing a pleasure - not a chore. More

Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More

Exactly what we were looking for. My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when w My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when we arrived. He was professional, friendly and knowledgeable. We were able to easily compare our options without any pressure. We came in looking for a new SUV and left with a certified vehicle that met every one of my expectations. We were introduced to many of Steve's co-workers and they were all very welcoming. I am going to feel confident contacting staff for service. I have every reason to believe that I will not regret purchasing my vehicle from BMW of Westlake. More

Best of the Best! All of Putrri's 5 star reviews are legit, and she is in a class of her own. Anyone who is interested in purchasing a BMW would be wise to go with Put All of Putrri's 5 star reviews are legit, and she is in a class of her own. Anyone who is interested in purchasing a BMW would be wise to go with Putrri, who is friendly and honest. Putrri was with me every step of the way when I added myself to the waiting list for an allocation for the ridiculously popular M2. Within days of putting down my deposit, I was informed that they had an allocation for me. Within 2 weeks, my M2 was already in production. Putrri communicated the status of my car from start to finish. I was never left wondering what was happening with my car, because I could always count Putrri with her constant e-mail/text updates. Never in my wildest imagination did I think it would only take 8 weeks to get delivery of the glorious M2. Even on the day it arrived at the dealership, Putrri sent me several pictures and a video of the car on the carrier. Absolutely fantastic customer service!!! More

Excellent experience! My wife and I had a great experience at BMW of Westlake. I typically dislike the car shopping experience because of the typical high pressure sales t My wife and I had a great experience at BMW of Westlake. I typically dislike the car shopping experience because of the typical high pressure sales tactics. Jerry at Westlake was a pleasure to work with. He took the time to listen to our needs and helped make recommendations that fit within our budget. Mike helped make the financing paperwork a breeze. Justin, our BMW Genius, was very helpful in showing us how to operate all of the features in our new car. Everyone we encountered was very friendly. I would gladly recommend them to friends and family and will likely do business with them again in the future. More

Best BMW Dealership around! This was the easiest and no hassle BMW purchase I have ever experienced. I purchased the M240i xi my third BMW. Putrri my sales advisor is also the be This was the easiest and no hassle BMW purchase I have ever experienced. I purchased the M240i xi my third BMW. Putrri my sales advisor is also the best sales advisor ever. From the time I walked into the dealership and after I drove off. She took care of everything!!! Greeted me when I walked in, took me for a test drive, explained the differences between 2 cars I was looking at, called me to see if I had any questions and how I was doing the next day. She also has answered my questions right away. I highly recommend Putrri and BMW of Westlake. More

Great Experience Steve is very professional, No hard pressure sales tricks, the entire process was pleasant and painless. I strongly recommend Steve for your next B Steve is very professional, No hard pressure sales tricks, the entire process was pleasant and painless. I strongly recommend Steve for your next BMW purchase. More

Good Experience I had a very good experience with BMW Westlake. I was looking for a 2017 5 series and my sales advisor, Howard Schneider, found exactly the model I w I had a very good experience with BMW Westlake. I was looking for a 2017 5 series and my sales advisor, Howard Schneider, found exactly the model I was looking for in Germany! He worked hard at tracking it down and getting it shipped to BMW Westlake in timely fashion. Everyone (Sales, Finance, BMW "genius") were sensitive to my time and did not keep me waiting through any step of the process. I would strongly recommend Howard Schneider and this dealership. And last but not least - the 2017 5 Series is a great car! More