BMW of Westlake

Excellent BMW Purchase Experience My overall purchase experience with BMW of Westlake was excellent. I was very impressed by Howard's knowledge of the vehicle demonstrated during the My overall purchase experience with BMW of Westlake was excellent. I was very impressed by Howard's knowledge of the vehicle demonstrated during the test drive. The Finance department also did a great job working with Sales to get me the best sales price and interest rate to fit my target budget. Nate also spent the time with me on the day I picked up the vehicle to clearly explain many of the great features of the vehicle. Everyone I worked with took the time to make sure my experience was the best it could be. More

always excellent service at this dealership, I always get excellent service at this dealership, This is my 4th car from them and they are knowledgeable and helpful. i recommend them highly. I always get excellent service at this dealership, This is my 4th car from them and they are knowledgeable and helpful. i recommend them highly. More

Loretta S This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable exp This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable experience, even if they don't have a vehicle in stock they find one for you. The service department is excellent and very friendly. When you get your car back it is clean inside and out. Ken Delk has been my salesman for all of my BMW and has always taken very good care of me and answered any questions that I have ever had. More

Great Experience Great service. Great product knowledge. Ken, Robert and Mike are true professionals. The genius is a great concept that really helps the buyer bette Great service. Great product knowledge. Ken, Robert and Mike are true professionals. The genius is a great concept that really helps the buyer better understand the features of the car. More

New X1 sales experience My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through to Dirk's bmw genius explanations I received after my purchase, Ken Delk knew his stuff and helped me feel like I was choosing just the right car for me, and Bob worked the numbers to fit my needs. All 4 men I worked with were knowledgeable and efficient, and they stayed after hours to complete the deal for me. These are people who don't just feel like employees, they enjoy what they do and take ownership of it. I truly felt like I could trust them and that I was in good hands. More

My 2016 320i purchased from Ken Delk of BMW Westlake Solid experience. Ken spent much time test driving a few 3 series sedans with me. Negotiations were quick, finance was easy, and vehicle delivery was Solid experience. Ken spent much time test driving a few 3 series sedans with me. Negotiations were quick, finance was easy, and vehicle delivery was first class. I highly recommend retired service vehicles as a "gateway" to the BMW family. More

organized and detailed Between management, sales and finance at BMW of Westlake, they are consistently fair, detailed and do things with a personal touch in all ways possib Between management, sales and finance at BMW of Westlake, they are consistently fair, detailed and do things with a personal touch in all ways possible. More

Q is an awesome sales person! I had a very good experience dealing with Q of BMW in middleburg heights OH. He went out of his way in every single step! He follows up and stays late I had a very good experience dealing with Q of BMW in middleburg heights OH. He went out of his way in every single step! He follows up and stays late. He came in on a day off just to get things arranged quicker as we were going out of town. I would not hesitate one little bit to refer Q to someone looking to buy a vehicle whether they are in or out of town. I never even saw my BMW Z3 but Q took so many pictures and videos that it made it easy to make a decision based on just the pictures. He even took a video of it running so I could hear what it sounded like! Like I said, if you need an honest, hard working guy to get the job done he's the ONE!! Thanks Q!! More

Making a fathers dream come true! I was in search of finding and buying my father a car he deserves! For months and months I was looking for a black 750li. I left Q Shirazi our salesme I was in search of finding and buying my father a car he deserves! For months and months I was looking for a black 750li. I left Q Shirazi our salesmen my contact information after visiting him at the BMW of Westlake South store. Sure enough a week later Q gave me a call and said he had found the car I had been looking for! Long story short I walked in drove it and he was right it was the one! Also Q proved me wrong I always thought sales guys were out to get you but he knew how to be respectful and even though I was trying to hide my excitement from him he was just excited to have found the car for my father. Also he kept intouch called my father in for a courtesy car wash because the weather was nice! Personally I know who I will go to for my next vehicle purchases, my man Q! Also the sales manager Steve David took good care of us explaining the used car market and insuring us that we were in good hands. Great group of young men! Thank You so much and best of it all they made my fathers dream come true. More

experience Treated fairly by salesman and general manager. First time buyer was made to feel comfortable by all involved. Would consider favorably returning to t Treated fairly by salesman and general manager. First time buyer was made to feel comfortable by all involved. Would consider favorably returning to this dealership in the future. More