BMW of Westlake

1st BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW and test driving various cars. Jerry exceeded all of my expectations and I enjoyed the experience purchasing my certified 535i. More

Two cars and two great experiences This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most i This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most importantly, Jerry and the whole team are helpful, inviting and do not pressure you. Everyone knows the bad experiences that can happen when buying a car, but Jerry made me feel like he was working for me. And then he brought in Fred Palmer, and I had no idea what to expect. But it turned out Fred was just as nice and helpful as Jerry. What a great team!! The buying experience was great and my used 750 was perfect. More

Good second time experience This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors More

Customer Service Bar None! Staff extremely friendly! My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavi My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family! Sincerely Written, Angel More

Thank you for a wonderful experience! This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experien This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experience. Thank you! More

Great dealership! Great people! Great Cars! BMW of Westlake is a great new dealership conveniently located right off of I-90 in Westlake. The service from initial encounter to new car pickup is BMW of Westlake is a great new dealership conveniently located right off of I-90 in Westlake. The service from initial encounter to new car pickup is what you expect from a luxury car dealership- friendly and attentive. We have had a relationship with Howard over the years but this was the first car purchase we have made with him and it was fantastic. He was diligent in getting you what you want, timely with correspondences/follow-ups and overall just a friendly guy. We will work with Howard again and would recommend him and the dealership to our friends. More

Great first BMW! I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. W I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. Well - great service and a great car turn into a great experience. My sales person was Howard Schneider and he is a true enthusiast! Love my new m235i and really appreciate the treatment and experience I've had at the dealership. More

BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More

Radio Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting the issue resolved. Excellent customer service!!! More

Good experance Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I shoul Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I should know, I bought three int he last year. Two 328I's and an M3. I highly recommend anyone looking for a BMW to consider his dealership. Ed Mysliwiec More