BMW of Westlake

Very helpful and easy to work with Had a very easy experience leasing. Everyone was helpful and willing to answer any questions and let me test any vehicle. Went back multiple times w Had a very easy experience leasing. Everyone was helpful and willing to answer any questions and let me test any vehicle. Went back multiple times without pressure before finally deciding. More

Excellent customer service! Every single visit! Top quality salesmen and customer service! Our salesman gave us his personal contact info and never hesitates to reach out and just check up with our Top quality salesmen and customer service! Our salesman gave us his personal contact info and never hesitates to reach out and just check up with our satisfaction of purchase. Any questions I've had he has always responded quickly and pointed me in the right direction. I would highly recommend this dealership and brand to anyone looking for a quality and caring experience with purchasing a vehicle.Thank you, Steve! More

Positive buying experience My recent experience with BMW of Westlake, Ohio was extremely positive working with Putrri Padbatan. Putrri could not be more accommodating with all o My recent experience with BMW of Westlake, Ohio was extremely positive working with Putrri Padbatan. Putrri could not be more accommodating with all of my needs, as I was a victim of the Audi emissions buyback and needed a new reputable diesel vehicle, BMW provided me with a loaner until my new BMW 328d wagon arrived, which I love! Brittaney Quick, in the service department also was very much on top of everything as soon I walked in the door, she was very efficient with whatever I needed. Thank you very a great experience. Michele Ross Samek More

Our experience with the purchase from BMW Westlake. We were pleased in all aspects of our experience with BMW of Westlake. The staff was extremely knowledgeable and excited about their product. No ques We were pleased in all aspects of our experience with BMW of Westlake. The staff was extremely knowledgeable and excited about their product. No questions went unanswered, and we were comfortable with everything that was presented in a friendly business like manner. Our vehicle was delivered in mint condition, and we had their guarantee if any questions, or problems occurred they would be ready and willing to assist. More

No Pressure, great experience I found my CPO 2014 4 Series on line and went into Westlake BMW to work with Howard Schneider. From the get-go, Howard couldn't have been more accomm I found my CPO 2014 4 Series on line and went into Westlake BMW to work with Howard Schneider. From the get-go, Howard couldn't have been more accommodating, allowing me to test-drive the car overnight. When I returned the following day, making the deal with Howard was totally a no-pressure experience. Everything was honest and on the up-and-up. It's so nice to work with someone who respects you and values your business. More

Amazing experience I had the most amazing experience leasing my new 328 I x drive vehicle with Howard Schneider. Howard was extremely helpful in all aspects of the leasi I had the most amazing experience leasing my new 328 I x drive vehicle with Howard Schneider. Howard was extremely helpful in all aspects of the leasing process. I will recommend Howard to anyone I know who will be in the market for a new car. More

fantastic experience! recently I leased a 528i from BMW of westlake...the car is beautiful, the service was excellent and the associates were knowledgeable, accommodating a recently I leased a 528i from BMW of westlake...the car is beautiful, the service was excellent and the associates were knowledgeable, accommodating and professional. Howard Schneider goes above and beyond for his clients. I highly recommend both this dealership and this sales associate. More

A King For A Day I started my search for a new 340 I Xdrive back in September of 2016. I knew the equipment I wanted on the vehicle and I knew how many were available I started my search for a new 340 I Xdrive back in September of 2016. I knew the equipment I wanted on the vehicle and I knew how many were available in a 500 mile radius of my home in PA. My first deal fell through in Maryland because the sales team at the dealership was dishonest. They did not honor our agreement and made excuses when I drove 3 hours to purchase the car. I had seriously considered not purchasing a BMW because of this bad experience in Maryland. After more research using the internet I found Westlake BMW and on their lot was a 340 I Xdrive that met my needs. Alicia Taylor and I came to an agreement on price and I made the 4 hour trip to Westlake, Ohio. During this drive I could not forget my experience in Maryland and was ready for another round of excuses. I have to admit I was in disbelief at how well I was treated at Westlake. I felt welcomed from the moment I stepped inside the showroom and was introduced to Alicia Taylor. She explained the sales figures we discussed and the delivery of the new BMW in fine detail. After our consultation I went to the finance office and reviewed the deal. To my astonishment, the figures were exactly as we discussed in our emails. I reviewed all the pages and found nothing added. I honestly was in disbelief after my previous encounter in Maryland. Mike even found a lower interest rate than we had previously discussed. My time spent at Westlake BMW purchasing my 340 I took about 2 hours; that includes their Genius delivery. Adam Moon greeted and thanked me upon delivery. A busy man I am sure who took the time to say "Thank You". Appreciated. I highly recommend Westlake BMW to all in the market for a BMW. I unfortunately cannot have my vehicle serviced here as I live 4 hours away. My loss. Jeff G. More

Great Experience! Buying your first car can be intimidating, but Q made it quick and painless for me! I couldn't be more pleased with the service I received at the deal Buying your first car can be intimidating, but Q made it quick and painless for me! I couldn't be more pleased with the service I received at the dealership and my beautiful new Scion FR-S! More

Fair, honest and friendly! This is my third BMW purchase from Ganley and second from the Westlake location. My sales professional was Howard Schneider. He listened to my new aut This is my third BMW purchase from Ganley and second from the Westlake location. My sales professional was Howard Schneider. He listened to my new automobile requirements and then came up with the exact vehicle to meet my needs. The entire process was very professional with zero "hard" selling. I highly recommend Ganley BMW of Westlake. Ask for Howard Schneider and his knowledgeable associates Mike Niedzwiecki and Bob Strecker. You'll be very pleased! After the sale, ask for Dirk Steffen to walk you thru all the components of your new vehicle. He takes the time to ensure you get the most out of your new BMW. More