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BMW of Westlake
Westlake, OH
4,507 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,507 reviews
April 12, 2025
Excellent service. Thoroughly explained the diagnosis. I was completely satisfied. I will continue to utilize their services. Thoroughly explained the diagnosis. I was completely satisfied. I will continue to utilize their services. More
by JJJANDER679
Verified CustomerEmployees Worked With
April 10, 2025
BMWWestlake service department provides the best service and care of any dealership in Ohio. Brittany genuinely deserves a raise. and care of any dealership in Ohio. Brittany genuinely deserves a raise. More
by PeopleAreImportant
Employees Worked With
April 10, 2025
I feel like at home . They always take care of my car needs and solve my problems . They always take care of my car needs and solve my problems . More
by NATEMANSOUR1
Employees Worked With
April 09, 2025
Bait and switch. I provided a $50 coupon for my service costing $495. BMW OF WESTLAKE wouldn't accept the coupon, saying the 4 year service was already discounted. Ho I provided a $50 coupon for my service costing $495. BMW OF WESTLAKE wouldn't accept the coupon, saying the 4 year service was already discounted. However, the coupon didn't have this exclusion. Apparently the coupon was just to get me in the door. More
by t.squeri
Employees Worked With
Kevin
April 09, 2025
They treated me well starting with scheduling thru the completion of my service. I feel like a V.I.P. That is well informed every time my car is being serviced. Even providing a video of the process. Than completion of my service. I feel like a V.I.P. That is well informed every time my car is being serviced. Even providing a video of the process. Thank you. More
by Dhope1955
April 09, 2025
I always get taken care of at Westlake BMW. Great waiting room and a ton of BMW swag. Great waiting room and a ton of BMW swag. More
by jhandley158
April 09, 2025
They are always honest and very transparent with work that needs to be done so you have a full understanding of their rationale. that needs to be done so you have a full understanding of their rationale. More
by MICHAEL.B.MURRAY0912
April 08, 2025
Very good dealership and very happy with sales and service staff. No issues whatsoever. I recommend them to everybody service staff. No issues whatsoever. I recommend them to everybody More
by MEGUAYMD
Employees Worked With
April 08, 2025
BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example of this is Brittany in the service department. What a friendly, thorough, and an amazing person. Totally professional. Because of her, I visit this location. And I will not go to any other location. Thank you guys very much. We love you all. More
by TOBYJOE444
April 07, 2025
Jared was great! He was responsive and took the time to help me figure out my new car. Part of buying a new vehicle (2025 x3) is the stress of having to “learn” a n He was responsive and took the time to help me figure out my new car. Part of buying a new vehicle (2025 x3) is the stress of having to “learn” a new car. He was patient and really knew what he was doing. I love my new car and Jared helped make it happen. Thank you! Mary More
by Penneym2982
