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BMW of Westlake
Westlake, OH
4,384 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,384 reviews
February 09, 2025
Professional, respectful, kind, helpful, informed. The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about somethi The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about something, he would find out the answer from someone on the team. They all made it clear that they are available anytime I had a question in the future. Nice people. More
by JWELCH4547
Verified Customer
February 09, 2025
Hubby took my truck in for a recall. Excellent service and friendly staff. Awesome just awesome. Excellent service and friendly staff. Awesome just awesome. More
by Princess
February 09, 2025
I bought my vehicle in Ft Myers. I thought their dealership was terrific until I started using Westlake OH. They are great a far superior!! I thought their dealership was terrific until I started using Westlake OH. They are great a far superior!! More
by jackgaudry
Employees Worked With
February 09, 2025
Very timely repairs and communicative. dealership. I appreciate how easy it is to work with the repair department. dealership. I appreciate how easy it is to work with the repair department. More
by AIMEEGREENFIELD
Employees Worked With
February 09, 2025
It was a great experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. More
by JIMUVA
February 08, 2025
Matt was a great help for us. He explained things so I can understand what is going on with my car he even called me during his day off to give me an update. Truly appreciate his He explained things so I can understand what is going on with my car he even called me during his day off to give me an update. Truly appreciate his help. More
by krhali2004
Employees Worked With
February 08, 2025
Cory and Matt were great. They were quick and friendly during my routine maintenance and tire change appointment. They were quick and friendly during my routine maintenance and tire change appointment. More
by bktilow
February 07, 2025
Matt was very helpful. They really went the extra mile and did not try to overcharge me for my repairs or do unnecessary repairs. They really went the extra mile and did not try to overcharge me for my repairs or do unnecessary repairs. More
by fricaurte777
February 06, 2025
Service was good. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. More
by diane.f1956
Employees Worked With
February 06, 2025
No high pressure sales, relaxed and quick process through entire transaction. Kelly and staff were always accommodating of anything we needed. entire transaction. Kelly and staff were always accommodating of anything we needed. More
by TOMMYB86
