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BMW of Westlake
Westlake, OH
4,514 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,514 reviews
May 14, 2020
Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job More
by KOENINGERHARALD65
Verified CustomerEmployees Worked With
Cassie Thadeus, Greg Kasmer
May 14, 2020
Good customer service and prices had a minor rock chips and they told me to stop in and took care of it free of Charge! and they told me to stop in and took care of it free of Charge! More
by A.MOHAMMAD35X
May 14, 2020
First time online car purchase Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great experience. More
by JOEZANELLO
May 13, 2020
I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service. More
by rey.jimenez
Employees Worked With
Cassie Thadeus
May 13, 2020
Was easy deal with out a whole bunch of back and forth. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. More
by Bummer bound
May 13, 2020
Great experience! Everyone was friendly and professional. This is my first BMW and the team ensured that I was educated on the functions of my vehicle. Thank you! This is my first BMW and the team ensured that I was educated on the functions of my vehicle. Thank you! More
by MHAMMOND1022
May 12, 2020
Jimmy is a great guy! Just a few bumps coordinating our financing (using our credit union) but overall a great experience. We’ll be back! financing (using our credit union) but overall a great experience. We’ll be back! More
by LORI.LINN
May 11, 2020
Car Service The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. Howeve The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. However, the cashier was not in a very good mood, when I paid the bill. More
by WALTER.M.DUVAL
Employees Worked With
Cassie Thadeus
May 10, 2020
Overall had a fantastic experience. The entire process was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and ju was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and just sign a few papers and was out in under an hour. More
by miker261
May 08, 2020
Great BMW sales & service Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure t Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure to deal with...I trust him. Jim Strunk in service is friendly, helpful and honest. My experience with these guys over the years has been great. More
by brad z.
