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BMW of Westlake
Westlake, OH
4,514 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,514 reviews
May 20, 2020
Excellent experience Kelly did an outstanding job and this was smooth process from beginning to end. Entire team in dealership is very professional and customer oriented. Kelly did an outstanding job and this was smooth process from beginning to end. Entire team in dealership is very professional and customer oriented. My experience purchasing new vehicle was very positive and I would definitely recommend BMW Westlake for future services. Thank you for making me feel comfortable throughout the process. More
by Ben
Verified Customer
May 20, 2020
Very professional, very clean helped me get into what I wanted. Nezar Faraj was great help with me went over everything I needed to know about the car. I would definitely recommend bmw of westlake. This is wanted. Nezar Faraj was great help with me went over everything I needed to know about the car. I would definitely recommend bmw of westlake. This is my 3rd car from them. More
by HEMDEE412
Employees Worked With
Other Employees :
Fred Palmer, Jim Strunk, Steve David
May 20, 2020
I bought my first BMW last week. Great dealership committed to customer service. The sales (Jerry) and management team (Adam and Jared) were very friendly...and reasonable. I highly recommend this d committed to customer service. The sales (Jerry) and management team (Adam and Jared) were very friendly...and reasonable. I highly recommend this dealership. More
by TONY A
May 19, 2020
Cassie was awesome Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall ser Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall service and oil change very quickly. More
by ALBERT.CALO
Employees Worked With
Cassie Thadeus
May 19, 2020
Purchased New 2020 BMW X6 Kelly Cavanaugh did a great job of bringing in a great deal for us and was always available when called. The dealership was professional, courteous a Kelly Cavanaugh did a great job of bringing in a great deal for us and was always available when called. The dealership was professional, courteous and responsive. More
by DALLAS.OLSON
May 18, 2020
Allways a pleasurable experience. Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement in short order. More
by DENNYH26
Employees Worked With
Christian Gufreda
May 18, 2020
The sales service was disappointing. Tom wasn’t at all engaging. they handed me the keys to be sent in my way. They had limited knowledge. engaging. they handed me the keys to be sent in my way. They had limited knowledge. More
by COLLEENELWOOD
May 17, 2020
First BMW First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat aro First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat around the bush with us. Would defiantly buy from again. More
by aegott
Employees Worked With
May 17, 2020
Very Proffesional Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the dealership was not to bad and was greeted by all, very friendly. Dan Walker had all the paperwork and the process went quickly.. Very impressed will the dealership and everyone's professional manner. More
by ted4488
May 17, 2020
Quick, knowledgeable, thorough sales process. Great communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... More
by PAUL.TAYLOR
