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BMW of Westlake

Westlake, OH

4.8
4,514 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,514 reviews

June 10, 2020

Nice and fast service. Came to pick out a BMW. Salesman was quick with the whole process. Paperwork went very smooth and Ian did a great job teaching me all about my new c More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake, Maureen. We appreciate your business and hope to see you again soon!

June 09, 2020

Great Sales Purchasing experience Happy with the sales experience and efficiency in assisting customers. I would recommend the dealer to buyers of BMW. Jerry offered exceptional servi More

by RGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

BMW of Westlake responded

Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!

June 09, 2020

As always a painless experience Since 1996 I have been leasing 7 series BMWs for my wife to drive, in 2017 she decided to downsize to a 5 series and simply did not like the car at al More

by randy42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Harry Walker
Jun 09, 2020 -

BMW of Westlake responded

Thank you so much for your kind words, Randy, and for taking the time to leave us this wonderful feedback!

June 07, 2020

Professional in the purchase Appreciate the ease of coming to a deal by email, and attentiveness at pickup. Ken and Nez both let me come to terms of a purchase without pressure. More

by dgmiller5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2020 -

BMW of Westlake responded

DG Miller, It's fantastic to hear that Ken and Nez provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!

June 04, 2020

Great experience leasing my first BMW Had an excellent experience leasing a new BMW M235i. This is my first BMW and the staff made it easy and fun from the beginning of the process to the More

by IHROCKS2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

BMW of Westlake responded

Thanks for your feedback on your recent visit to BMW of Westlake. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new BMW M235i!

June 04, 2020

These guys are great! I’d get more cars from them but am short on garage space. Steve’s patience (it takes me a while to decide what I want), Dan’s willingness to learn new tricks, and Adam’s interest and f More

by cedarhank
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Zito, Steve David
Jun 05, 2020 -

BMW of Westlake responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's great to hear that Adam, Dan and Steve took such good care of you. We will share your comments with them, and we look forward to working with you again.

June 02, 2020

We recently purchased a 2017 BMW X3. We are very pleased with our experience at BMW of Westlake. The staff was friendly, knowledgeable and very informative. We felt we were given a fair price and would def More

by William Sonntag
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

BMW of Westlake responded

William, thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad to hear that Ken, Ian and Mike were so helpful to you, and we hope to see you again!

May 31, 2020

I had a problem that was causing one of my tires to thump when I was driving to BMW Middleburg Heights for another reason. They quickly discovered that my tire had picked up a clump of road tar. They cleaned More

by cedarhank
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
May 31, 2020 -

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

May 31, 2020

Great experience John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Wes More

by Brad B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

BMW of Westlake responded

Thank you, Brad, so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 27, 2020

Excellent transaction. Our sales consultant was fantastic. She spent considerable time locating the exact vehicle I wanted and then offered me fair terms. Great people. More

by RJP
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Filo
May 27, 2020 -

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

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