BMW of Westlake

BMW Westlake is Awesome! Tremendous experience from our salesman, Jerry, to the wonderful Finance Manager, Mike. They truly make you feel like you are their only customer in t Tremendous experience from our salesman, Jerry, to the wonderful Finance Manager, Mike. They truly make you feel like you are their only customer in the entire dealership. And, I have never seen a cleaner car dealership in my life and I am pushing 60! More

review John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed m John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed me the features of the car was also very helpful. More

Excellent Car Buying experience Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very atte Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very attentive to the fact I didn't want to spend countless hours in a show room talking about options. She honed in on exactly what I wanted and I was able to pick up a brand new car the next business day. Exactly the car buying experience I was looking for! I will be a customer for life. More

Wonderful experience I just bought a new BMW after owning one for 12 years. I must say it was a little intimidating buying a new car after so long. Nez my sales person was I just bought a new BMW after owning one for 12 years. I must say it was a little intimidating buying a new car after so long. Nez my sales person was great. He was very very knowledgeable, explained everything to me. We did have a tiny misunderstanding, but it was handled professionally and quickly, to everyone’s satisfaction. More

BMW Westlake is great and they make buying a new car an easy process. They listen to all of the needs of the client and deliver what meets the buyers goals easy process. They listen to all of the needs of the client and deliver what meets the buyers goals More

I liked working with John. He was professional but most importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself availa importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself available to his customers outside of normal business hours as well. The overall process was pretty efficient and the dealership was clean and provided a variety of models to choose from. When I'm back in the market for my next vehicle, BMW of Westlake can definitely expect to see me again! More

Responsive and Honest As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken car As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken care of with little fuss and with the most economical solution. I'm very appreciative. Jeff More

BMW of Middleburg Heights First Time Customer First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, t First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, the service representative Cassie, who was with another customer, paused and came out and welcomed me, saying she would be with me shortly. In short order she was and quickly wrote up the service. Afterwards, she showed me the customer waiting area and restrooms. She kept me up to date on the ongoing service and made sure I was comfortable while I waited. There were no surprises with the routine service and I was on my way at the promised time. The dealership, waiting area and restroom were clean and orderly. I will be back and would definitely recommend this dealership to family and friends. More

I did the purchase with Mr. John Redden over text and email. John was very prompt and conducted the entire transaction flawlessly and also courteously did a home delivery. email. John was very prompt and conducted the entire transaction flawlessly and also courteously did a home delivery. More

Excellent experience Ken made sure that everything was perfect with my BMW X1, even checking in with me on his day off. My daughter recently had Ken as her sales person a Ken made sure that everything was perfect with my BMW X1, even checking in with me on his day off. My daughter recently had Ken as her sales person and highly recommended him to me. I too would highly recommend Ken! More