BMW of Westlake

Very easy to work with My wife and I were looking for a used BMW for our son. We saw a car online that we were interested in and happenened to be close so we stopped to see My wife and I were looking for a used BMW for our son. We saw a car online that we were interested in and happenened to be close so we stopped to see the car. With COVID-19 and without an appointment we weren’t sure if we’d be able to drive it. We were greeted promptly by Tom who assured us he’d be happy to show it to us and let us drive it. We liked it and made the deal. We weren’t able to take the car that day as it had just been traded and still needed to be serviced. Tom kept me informed of the progress and we picked it a few days later and our son absolutely loves it. Thanks Tom. More

John is a professional and courteous salesperson. He is easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's knowledge of the new vehicles, and all their many features, is quite impressive. He will make certain you leave the dealership feeling confident utilizing the features available to you in your new BMW! Thank you both for making this leasing experience a positive one! More

Second time buying a car from this dealership and I couldn’t be happier. Low pressure. Informative. Thorough. Detailed. Highly highly coming here for your next BMW! couldn’t be happier. Low pressure. Informative. Thorough. Detailed. Highly highly coming here for your next BMW! More

Cassie from BMW Middleburg Hts Service department was able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due t able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due to the length of time needed to service the car, Jacob dropped me off at my house and and Pete picked me up later on. I’m very pleased with the text updates that Cassie provided during the process. More

Excellent experience purchasing a 2018 BMW 640i GT remotely. Jimmy was extremely courteous, efficient and informative. All of my questions and concerns were addressed immediately. No pressure to buy, remotely. Jimmy was extremely courteous, efficient and informative. All of my questions and concerns were addressed immediately. No pressure to buy, whatsoever. The car was shipped from Ohio to Kentucky and arrived in an immaculate condition. I really enjoyed the experience. More

First time in Ohio. Pretty nice trip, pretty good people. In overal good experience. Both Greg and Dan were very kind and professional. There were few issues with the status of the vehicle and I would appreci In overal good experience. Both Greg and Dan were very kind and professional. There were few issues with the status of the vehicle and I would appreciate a better price for the trade-in vehicle. More

Building Trust One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imp One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imparted his professional expertise in his dealings with me. Shout outs go to Messrs. Mike and Harry as well, for making my BMW experience pleasant and memorable. More

Poor Attention and Communication, Excellent Car! When purchasing a luxury automobile, the standard of excellence has been set and you all missed it. This was my first BMW purchase. I have recei When purchasing a luxury automobile, the standard of excellence has been set and you all missed it. This was my first BMW purchase. I have received far better treatment in purchasing lesser vehicles. I paid cash up front with little confirmation what was going to happen next. I purchased the car on May 29th. Paid for the car on June 5th. Received the car June 18th. Little to no proactive communication. Little attention to detail. I had to consistently follow up on my own to find out what was happening with delivery. All I kept hearing was, "We have no control over delivery". It wasn't until I spoke with Fred, the Sales Manager at Westlake, which is at another location, because everyone else was unavailable, that the details of how the shipping worked were explained in detail to me. There was no follow up call when the car was delivered to see if I was satisfied or even to confirm it was delivered. The car was delivered with quite a bit of oil and grime on the wheels. It was clear, no special treatment or touch of class was provided in this transaction. I don't know if it is because of the price of this vehicle was low or if you all were distracted, but I was not considered important in this transaction. At this point, I would not buy another vehicle from your store. More

Review Travis was great with his communications and attention to details for an online purchase. Pickup of my car was easy and support was provided after th Travis was great with his communications and attention to details for an online purchase. Pickup of my car was easy and support was provided after the purchase. More

Professionalism This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along wi This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along with their efficient process from start to finish. More