BMW of Westlake

A + service A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars in the future. More

Ultimate Buying Experience This is our fourth BMW and the last three were from Jerry Mancini at BMW of Westlake. We’ve looked at several other dealerships but we always come ba This is our fourth BMW and the last three were from Jerry Mancini at BMW of Westlake. We’ve looked at several other dealerships but we always come back to Jerry even after moving an hour west. Jerry and the BMW Team are honest and professional, with a service department unsurpassed. Their pricing is fair and they deal with you professionally. I would highly recommend giving BMW of Westlake a call if you’re in the market for the Ultimate Driving Machine More

Makes it easy John Caruso is laid back and knowledgeable. He made our visit and car search easy and treated us with courtesy and professionalism. We appreciate John John Caruso is laid back and knowledgeable. He made our visit and car search easy and treated us with courtesy and professionalism. We appreciate John and the team who helped us drive our new BMW home today! More

First-time customer I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at least about one). I was treated with respect, courtesy, HONESTY, and I felt valued. I didn't purchase a vehicle from them but it didn't seem to matter. Cassie was awesome. Tom was knowledgeable. I was squeezed in for a prepurchase check and the time frame I was promised was honored. They will be my go-to dealer for service for my new car. More

Very satisfied Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. More

Very accommodating and courteous! Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me wel Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me well informed as to issues and progress. More

Was able to get the car in relatively easy and quick. The lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the ti lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the time it was completed was phenomenal (text is great, as I am in meetings all day). More

Frosting on the cake Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist you makes this a truly wonderful event. Aaron Moon and Kelly Cavanaugh were attentive and so proactive and Justin and Ian were there to answer every question. Thank you, Donna Levine More

Amazing experience end-to-end Could not have had a better or more transparent experience. I'm an out of state purchaser and originally reached out on a Sunday evening via BMW Westl Could not have had a better or more transparent experience. I'm an out of state purchaser and originally reached out on a Sunday evening via BMW Westlake's website to learn more about a used Audi Q5. First thing Monday morning, sales rep Tom Zito reached out to discuss. As this was during covid (not to mention I live 300+ miles away) most of our back and forth was conducted on email. Tom was very responsive, explained the process in detail and even reached out over the phone whenever I needed further explanation. By Thursday afternoon (keep in mind I was in no rush so this was my timeline), the entire process had been completed - including current vehicle appraisal AND securing financing. I drove up Saturday and was in and out in less than 1 hour!! Including a test drive! I would recommend Tom and this dealership to anyone in the market. Can't say enough good things. I will be back. More

Making it Easy I appreciate the staff at BMW of Westlake for making our car buying experience easy. This was the 2nd car I've purchased from John in Westlake. Both I appreciate the staff at BMW of Westlake for making our car buying experience easy. This was the 2nd car I've purchased from John in Westlake. Both times he was able to match what I was looking for with a car that fit. Thanks! More